Multi-Tech Systems MTCBA-E-EN Replacement Parts, Repair Procedures for International Distributors

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Appendix D – Multi-Tech Systems, Inc. Warranty and Repair Policies

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of Multi-Tech product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

April 2007

Replacement Parts

SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses:

Mail:	SupplyNet, Inc.
	614	Corporate Way
	Valley Cottage, NY 10989
Phone:	800	826-0279
Fax:	914	267-2420
Email:	info@thesupplynet.com
Internet:	http://www.thesupplynet.com

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F)

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Contents MultiModem Copyright User GuideRecord of Revisions Revision Date Description TrademarksTable of Contents GRE Tunnels Packet FiltersDhcp Server ToolsProduct and Interface Descriptions Introduction Product DescriptionApplication Example Ship Kit Contents Handling Precautions Safety WarningsVehicle Safety Ethernet Ports CautionSpecifications AT Command InformationFeatures Edge Modems Gprs Modems Cdma Modems Connect Antenna, Ethernet, & Power Setup a Wireless AccountPhone Numbers for the Wireless Modem Getting StartedOptional Attach the Modem to a Flat Surface Optional Fused DC Power ConnectionFront Panel LEDs Ethernet LEDsModem LEDs Set Your PC’s TCP/IP Address for Ethernet Functionality Prerequisite Steps Using AT CommandsExiting Modem Mode AT Command for Verifying Signal StrengthSignal Strength Rssi Network Registration VerificationUse the Wizard Setup for Quick Configuration Benefits of Using the Wizard SetupOpen a Web browser PPP Authentication PPP ConfigurationAuthentication PasswordShutdown Caution Set Time and DateConnecting to the Internet Connecting to the Internet StepsImportant Note About Provider Fees Page Navigating the Web Management Software Using the Web Management SoftwareIP Setup Services Tunnels LogsNetworks Web Management Software Screens IP SetupIP Configuration General ConfigurationAuto Dialout Configuration Syslog ConfigurationSubmit GeneralDaylight Configuration Time Zone ConfigurationDaylight Saving End Time Daylight Saving Start TimeAdd Static Routes Important NoteRemote Configuration IP Setup Remote ConfigurationNAT Configuration PPP PPP ConfigurationIf NAT is enabled If NAT is disabledIcmp Keep Alive Check PPP GeneralCaller ID Configuration Wakeup-on-Call ConfigurationCaller Acknowledgement Configuration PPP Wakeup-on-CallPPP Wakeup-On-Call Examples For Gprs and EDGE, it is *99***1# Set the Time Delay. Use can use the 10 second default PPP Modem Commands PPP Power-On ConfigurationPower-On Init String Configuration Example of Useful Gprs AT CommandsNetworks & Services Networks & Services Network ConfigurationNetwork Configuration Service Configuration Networks & Services Service ConfigurationPacket Filters Packet Filters Packet FiltersPacket Filter Packet Filters Dnat Configuration Dnat ConfigurationPacket Filters Dnat Example Example Any Example MeterIPExample Nochange Icmp Configuration Packet Filters AdvancedConnection Tracking GRE Tunnel Configuration GRE TunnelsGRE Tunnels GRE Tunnels GRE Routes Configuration GRE Tunnels GRE Routes ConfigurationDhcp Server Subnet Settings Subnet SettingsDhcp Server Tools Dhcp Fixed ConfigurationDhcp Server Fixed Addresses Tools ToolsTools Firmware Upgrade Tools Service StatusFirmware Upgrade Important NotesTools Load Configuration Tools Save ConfigurationLoad Configuration Statistics & Logs Statistics & Logs EthernetStatistics & Logs Serial Statistics & Logs PPP Statistics & Logs SysInfo Statistics & Logs PPP TraceStatistics & Logs Dhcp Stat Statistics & Logs GRE StatisticsStatistics & Logs Modem Information Appendix a a Reference Table of Commonly Supported Subnets Appendix a Reference Table of Commonly Supported Subnets GSM and E-GSM Radio Characteristics Appendix B Wireless AntennaCdma Radio Characteristics AntennaHow to Change the Fuse Fused DC Power Cable DimensionsObtaining the Latest Firmware Version Appendix C Firmware Upgrade Using External Tftp ClientMulti-Tech Warranty Statement Multi-Tech Warranty StatementRepair Procedures for International Distributors Replacement PartsWaste Electrical and Electronic Equipment Weee Appendix E Waste Electrical Electronic EquipmentIndex General Configuration IP Setup31, 32