6-Troubleshooting
Frequently Asked Questions
Q: I Forgot the Login or Password
A:If you forget your network IP address or your password, you can reset the MaxNAS to its default settings. Please see “Resetting your MaxNAS” in the troubleshooting section.
Q: I forgot my IP Address/I can’t find the MaxNAS on the network!
A:The current IP Address for both LAN1 and LAN2 will be displayed on the LCD screen. If you do not have physical access to the MaxNAS, you may use the MaxNAS Setup wizard on the MaxNAS product CD. You may also download the wizard from MicroNet’s support site at www.micronet.com/support
Q: I’m having trouble map a network share in Windows
A:Windows only allows connection to a network resource using a single set of user credentials. The network resource you are trying to acces may have already been accessed using a different user name and password. To connect using
a different user name and password, first disconnect any existing mappings to this network share. To check out existing
network connections, open a command prompt and type “net use”; You may then disconnect the sessions by typing
“net use <session> /DELETE”
where <session> is the session revealed
above (illustrated right.) Alternatively, the most sure way to clear all existing network connection is to log out and back in to your Windows session.
Q: There is a fault light and/or the buzzer is beeping!
A:Do not turn off or reset the unit! Follow these steps to identify and correct the alarm:
1.Refer to Chapter 1, Section 7 to identify the alert., and login to the MaxNAS administration user interface.
2.Go to the System menu and choose Logs item.
3.The System Log screen appears.
4.Click the Error button and all recorded errors appear. The log entries will help you diagnose the problem. If there is a failed hard drive, see Chapter 1, section 8- “Replace Hard Drives”
5.If you are unable to solve the problem, please contact MicroNet Support.
Q: Can I increase my MaxNAS’s volume capacity?
A:Larger drive modules may be available for your Model. Consult your MicroNet reseller for more information.
Q: Can I have more than one MaxNAS in the network?
A:Yes. Please call MicroNet Help Desk if you have questions about your particular configuration.
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