Lantronix 900-603 manual Technical Support, Diagnostic Support, Send Diagnostic Information

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A:Technical Support

This chapter provides directions and contact information for getting live technical support for your xPrintServer device. The xPrintServer user interface provides an easy way for you to directly send helpful diagnostic information to Lantronix. Calling Technical Support after they have received this information will help them better and more quickly assist you.

Diagnostic Support

Send Diagnostic Information

The Admin user may follow the directions below to send diagnostic support information about your xPrintServer device to the Lantronix Technical Support before calling for assistance.

1.Login to the xPrintServer user interface (see Logging In).

2.Click the Admin tab to access the Admin menu. A list of all available Admin user configuration options appears to the left of the screen (see Figure 4-5).

3.Click the Diagnostic link on the left side of the page.

4.Click Send Diagnostic Information. Wait a few moments while diagnostic information is sent to Lantronix Technical support.

5.Click OK in the confirmation popup that appears. Diagnostic support information is sent.

Download Diagnostic Info

The Admin user may follow the directions below to download diagnostic data necessary to bypass certain international firewalls. You may use these directions in instances where you have trouble accessing the Lantronix web server to access firmware updates.

1.Login to the xPrintServer user interface (see Logging In).

2.Click the Admin tab to access the Admin menu. A list of all available Admin user configuration options appears to the left of the screen (see Figure 4-5).

3.Click the Diagnostic link on the left side of the page.

4.Click Download Diagnostic Info. Wait a few moments while diagnostic information is downloaded.

xPrintServer User Guide

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Contents Network Edition User Guide Lantronix Corporate Headquarters Technical Support Sales OfficesTable of Contents Updating Firmware Technical Specifications Technical Support List of Figures List of TablesKey Features IntroductionSupported iOS Devices Supported BrowsersProduct Information and IP Address Serial NumberIP Address Installation Package ContentsUser-Supplied Items Hardware ComponentsEthernet LEDs Status LEDLeft LED Right LEDInstallation Steps Topology SupportNavigation and Printing Finding the xPrintServer IP AddressSystem Status on the Home Logging Logging OffNavigation Search Tabs Printing Printing from an iOS DeviceConfiguration User AdministrationChanging Passwords Click Change PasswordCreating a New User Click Add UserChanging User Access to a Printer Discovering New PrintersDeleting a User Configuring Printers through Discovery Printers Auto-Discovered upon xPrintServer StartupSample Printer Auto Discovery Report Setting Real Time Clock Assigning a Static IP Address to the xPrintServerAdmin Printer Configuration Options Select IP Address to access the Admin IP AddressPrinting a Test Purging Job HistoryDeleting a Printer Changing Printer DescriptionChanging Printer Location Showing Shared Printer InformationUpdating Printer IP Addresses Sharing a PrinterHiding a Printer Click inside to edit/type printer IP addresses Renaming xPrintServer Device Resetting the xPrintServer to Factory Defaults Via the Hardware Reset ButtonClick the Reset to Factory Defaults button Via the User InterfaceRestarting the xPrintServer Viewing LogsPrinter Drivers Downloading Printer Drivers from the InternetExporting Printer Drivers Export Drivers ButtonClick Upgrade Firmware Updating FirmwareTechnical Specifications Technical SpecificationsDiagnostic Support Send Diagnostic InformationDownload Diagnostic Info Technical SupportContact Information Technical Support U.STechnical Support Europe, Middle East, Africa Troubleshooting Problems and Error MessagesSafety Agency ComplianceDeclaration of Conformity EmissionsCompliance RoHS NoticeWarranty Change Password Change Time-Zone Download Diagnostic InfoIndex Send Diagnostic Information, 36 Serial Number Upgrade FirmwarePrinter Auto Discovery Report Time-Zone