Lennox Hearth D2 warranty LaCie d2 Scsi AIT Drive Troubleshooting

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LaCie d2 SCSI AIT Drive

Troubleshooting

 

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6. Troubleshooting

In the event that your LaCie AIT drive is not working correctly, please refer to the following checklist to find out where the problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working correctly, please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be available.

If you need further assistance, please contact LaCie Technical Support (see 7. Contacting Customer Service for details).

The Problem

Questions to Ask

Possible Solutions

The drive is not recognized.

Is the SCSI host adapter recognized correctly by the Operating System (OS)?

On a PC, from the Start menu, go into Settings > Control Panel > System > Device Manager tab > SCSI Controllers. The SCSI host adapter should be listed here. If it does not appear, contact the manufacturer of your SCSI card to make sure you are using the correct driver. On a Mac, use the Apple System Profiler. The drive should be displayed here.

Is the drive powered up?

Check the drive’s power cable. Make

 

sure the Power LED is on.

 

 

Are both ends of the SCSI cable

Check both ends of the SCSI cable.

connected and properly seated?

If the drive is still not recognized, turn

 

off the computer, then turn off your

 

peripheral(s). Disconnect the cables,

 

reconnect them and turn on your

 

peripheral(s) and computer again. If

 

the drive is still not recognized, shut

 

down your computer and try again.

Has the correct drive installation procedure been followed?

Review the installation procedure described in Chapter 3: Setting Up Your LaCie AIT Drive.

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Contents Contents Printing How to Use This ManualLaCie d2 Scsi AIT Drive How to Use This Manual ToolbarCopyrights LaCie d2 Scsi AIT Drive ForewordLaCie d2 Scsi AIT Drive Introduction PrecautionsWarranty IntroductionSoftware What is SCSI?Minimum System Requirements Getting to Know Your LaCie AIT DriveGetting to Know Your AIT Drive LaCie d2 Scsi AIT DriveLaCie AIT Drive Views LaCie d2 Scsi AIT Drive Getting to Know Your AIT Drive Scsi Cables and ConnectorsLaCie d2 Scsi AIT Drive Setting Up Your LaCie AIT Drive Setting Up Your LaCie U&I AIT DriveInstalling Your LaCie AIT Drive LaCie d2 Scsi AIT Drive Setting Up Your AIT Drive Drive Recognition Mac Users LaCie d2 Scsi AIT Drive Using Your AIT Drive Using Your LaCie AIT DriveLED Flashing Patterns Normal LED Patterns Cleaning the Heads Technical Information User Advice When Using ScsiLaCie d2 Scsi AIT Drive Technical Information Fundamental Scsi rules Appendix Scsi Questions and Answers LaCie d2 Scsi AIT Drive Troubleshooting TroubleshootingProblem Questions to Ask Possible Solutions Possible Solutions Problem Questions to AskAre you using the correct Scsi driver? LaCie d2 Scsi AIT Drive Contacting Customer Support Contacting Customer SupportTechnical Support Help Hours USA LaCie d2 Scsi AIT Drive Customer Support LaCie d2 Scsi AIT Drive Appendix Scsi Q & a Appendix Scsi Questions and AnswersLaCie d2 Scsi AIT Drive Appendix Scsi Q & a What is termination? Where should I place the terminator? LaCie d2 Scsi AIT Drive Glossary GlossaryLaCie d2 Scsi AIT Drive Glossary General Use Precautions Health, Safety and General Use PrecautionsLaCie d2 Scsi AIT Drive Precautions Health and Safety Precautions