LaCie d2 SCSI AIT Drive | Contacting Customer Support |
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7. Contacting Customer Support
Before You Call Technical Support
•Read the manuals and review the Troubleshooting section.
•Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, call us directly using the number below. Before calling, make sure that you are in front of your computer and that you have the following information on hand:
1)Your drive's serial number
2)Computer brand and model
3)Operating system and version (Mac OS or Windows)
4)Amount of memory installed
5)Names of CD or DVD drives installed on your computer
6)Names of any other devices installed on your computer
Technical Support Help Hours
Australia | Belgium | Canada |
• Monday through Friday, | • Monday through Friday | • Monday through Friday, |
9:30am – 5:30pm EST | 9 AM – 5PM | 9:30AM – 5:30PM EST |
Contact Us At: | Contact Us At: | Contact Us At: |
Technical Support: | Technical Support: | Technical Support: |
• (61)2 9669 6900 phone | • (0)2 639 14 71 | • (416) 530 2545 phone |
• support.au@lacie.com | • support.be@lacie.com | • (416) 530 2546 fax |
|
| • support.ca@lacie.com |
France | Germany | Italy |
• Monday through Friday, | • Monday through Friday, | • Monday through Friday, |
9 AM – 5PM | 9 AM – 5PM | 9 AM – 5PM |
Contact Us At: | Contact Us At: | Contact Us At: |
Technical Support: | Technical Support: | Technical Support: |
• (0)1 69 32 84 23 | • (0)211 301 21 111 | • 02 89 14 09 11 |
• support.fr@lacie.com | • support.de@lacie.com | • support.it@lacie.com |