LaCie 9000291 user manual Proceed to physical troubleshooting topics above

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Only use a cable that supports Thunderbolt technology on a Mac.

Check both ends of the cable to make sure they are fully seated in their respective ports.

Try disconnecting the cable then wait 10 seconds before reconnecting it.

If the drive is still not recognized, restart your computer and try again.

Windows Users

Problem: The drive isn't appearing on my computer.

Q: Are both ends of the interface cable securely attached?

A:

Check both ends of the cable to make sure they are fully seated in their respective ports.

Try disconnecting the cable then wait 10 seconds before reconnecting it.

If the drive is still not recognized, restart your computer and try again.

Q: Is the drive listed in Device Manager?

A: All LaCie drives appear in at least one place in Device Manager.

To access Device Manager, click on Start and select Run from the menu. In Windows Vista, the 'Run' option doesn't appear by default, so press [Windows-button] and [R] on your keyboard.

Enter the command: devmgmt.msc

Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It might be necessary to click on + on the left side.

If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie drive.

Q: Does your disk not appear at all?

A: Proceed to physical troubleshooting topics above.

Q: Is your drive listed next to an unusual icon?

A:Windows Device Manager can usually provide information about failures in accessories. It does not display the exact cause, or a solution, but it can assist in troubleshooting most problems.

A problematic device can be found by its unusual icon. Instead of the normal icon based on the type of device, it is instead an exclamation point, question mark, or an X.

Right-click this icon, then choose Properties. The General tab will show why the device is not working.

Still not working? There may be a hardware defect or other problem. Time to contact www.lacie.com/support/.

Rugged USB 3.0 Thunderbolt Series User Manual

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Contents Click Here to Access the UP-TO-DATE Online Version Introduction BOX ContentMinimum System Requirements Views of the Drive Rear ViewCables and Connectors ThunderboltUSB Getting Connected Connect the Interface CableLaunch Lacie Setup Assistant Launch LaCie Setup AssistantMac users Setup Windows Windows Mac MacNew Account Existing Account Windows Mac Windows XP Users Unmounting Your DriveWindows Vista & Windows 7 Users MAC Users Windows Users Optional Formatting and PartitioningAbout File System Formats Windows File System Formats Use Ntfs ifMac Users Formatting InstructionsMac File System Formats Use HFS+ if Windows Users Getting Help See Troubleshooting Topics belowOrder Source Description Location Troubleshooting Topics All UsersProblem The displayed available capacity doesnt seem right Proceed to physical troubleshooting topics above Precautions Health and Safety PrecautionsGeneral USE Precautions Warranty Upgrades Legal Information Warranty InformationLaCie Limited Warranty Policy Exclusions and Limitations Service DOA Customer WarningChanges Legal InformationCopyrights Federal Communication Commission Interference StatementTrademarks WeeeManufacturers Declaration for CE Certification Canada Compliance Statement