Lantronix 900-422 manual XPress DR+ User Guide 101

Page 101

Chapter 13: Troubleshooting and Technical Support

 

Problem/Message

 

 

Reason

 

 

Solution

 

 

 

 

 

 

 

 

You can ping the device server,

 

There may be an IP

 

Turn the device server off and

 

but not Telnet to the device server

 

address conflict on your

 

then issue the following

 

on port 9999.

 

network

 

commands at the DOS prompt

 

 

 

 

You are not Telneting to

 

of your computer:

 

 

 

 

 

 

 

 

 

 

 

port 9999.

 

ARP -D X.X.X.X (X.X.X.X is the

 

 

 

 

The Telnet configuration

 

IP of the device server).

 

 

 

 

 

 

 

 

 

 

 

port (9999) is disabled

 

PING X.X.X.X (X.X.X.X is the

 

 

 

 

within the device server

 

IP of the device server).

 

 

 

 

security settings.

 

If you get a response, then

 

 

 

 

 

 

 

there is a duplicate IP address

 

 

 

 

 

 

 

on the network. If you do not

 

 

 

 

 

 

 

get a response, use the serial

 

 

 

 

 

 

 

port to verify that Telnet is not

 

 

 

 

 

 

 

disabled.

 

 

 

 

 

 

 

The device server appears to be

 

If you are sure that the

 

Use the Connect Mode option

 

set up correctly, but you are not

 

serial port setting is

 

C0 for making a connection to

 

communicating with your device

 

correct, then you may not

 

the device server from the

 

attached to the device server

 

be connecting to the

 

network. Use Connect Mode

 

across the network.

 

correct socket of the

 

option C1 or C5 for a

 

 

 

 

device server.

 

connection to the network from

 

 

 

 

Another possibility is that

 

the device server.

 

 

 

 

 

 

 

 

 

 

 

the device server is not

 

 

 

 

 

 

 

set up correctly to make a

 

 

 

 

 

 

 

good socket connection to

 

 

 

 

 

 

 

the network.

 

 

 

 

 

 

 

 

 

 

When connecting to the Web

 

Your computer is not able

 

Make sure that port 30718

 

Manager within the device server,

 

to connect to port 30718

 

(77FEh) is not blocked with any

 

the "No Connection With The

 

(77FEh) on the device

 

router that you are using on the

 

Device Server" message displays.

 

server.

 

network. Also, make sure that

 

 

 

 

 

 

 

port 77FEh is not disabled

 

 

 

 

 

 

 

within the Security settings of

 

 

 

 

 

 

 

the device server.

 

 

 

 

 

 

 

 

 

XPress DR+ User Guide

101

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Contents XPress DR+ User Guide Date Rev Comments Lantronix Corporate HeadquartersTechnical Support Sales Offices Contents Contents Using DeviceInstallerConfiguration Using Web Manager Setup Mode Channel Configuration Configuration Using Telnet or Serial Port Setup ModeSetup Mode Server Configuration Expert Settings Option 5 Setup Mode Advanced SettingsMonitor Mode Firmware UpgradesTroubleshooting and Technical Support Appendix D Binary to Hexadecimal Conversions 108Figures Appendix F Warranty 115 Index 116Tables Purpose and Audience Using This GuideSummary of Chapters Chapter DescriptionAdditional Documentation Using This GuideProduct Description IntroductionXPress DR+ Front IntroductionNetwork Protocols Serial Tunneling Industrial Automation ProtocolsExample of Serial Tunneling XPress DR+ Application ExamplesHardware Address Addresses and Port NumbersIP Address Port NumbersLantronix Web Manager. See Configuration Using Web Manager Configuration MethodsPhysically Connecting the XPress DR+ Installation and HardwareWhats in the Box? What Must the User Provide?XPress DR+ Front Panel Installation and HardwareFront of XPress DR+ Serial InterfaceRJ45 Serial Connector Pinouts Screw Terminal Serial ConnectorsSerial Screw Terminal Pinout for RS422 4-Wire Serial Screw Terminal Pinout for RS485 2-WireDTE, 9-Pin XPress DR+ Female Serial RJ45 Pin RS-232 to Serial RJ45 Cable P/NEthernet Interface Ethernet Interface SignalsTypical RJ45 Connector Multi-Drop Ethernet Connections Power RequirementsReset Switch Ethernet Activity LED LEDsRXD Activity LED TXD Activity LED Ethernet Link LED XPress DR+ LED Functions DimensionsStatus Meaning Product Information Label Wall Mount BracketSerial Tunneling Network XPress DR+WApplication Examples XPress DR+W Ad Hoc NetworkSerial Tunneling Infrastructure Ad Hoc XPress DR+W Connection Physically Connecting the XPress DR+WFront Panel Description Typical XPress DR+W ConfigurationXPress DR+W LED Functions Required Information for Initial ConfigurationServer Configuration Option Installing the XPress DR+W for Initial ConfigurationWlan Settings IP Address Subnet Mask GatewayBootP/DHCP/AutoIP options Network Mode XPress DR+W onlySet Gateway IP Address Options BitChange Telnet Configuration Password Wlan Configuration OptionNetmask Number of Bits for Host Part Change Dhcp Device NameAdhoc Network Channel TopologyNetwork Name Ssid Passphrase Key Type Encryption KeyHex WPA Fixed or Automatic Data Rate WPA2/802.11iTransmission Data Rate Next StepsInstalling DeviceInstaller Using DeviceInstallerTo install DeviceInstaller Assigning an IP AddressViewing the Current Configuration Accessing the XPress DR+ Using DeviceInstallerUsing DeviceInstaller To view the units current settingsSetting Description Pins Supports ConfigurableSupports Http Setup Supports Dynamic IPConfiguration Using Web Manager Configuration Using Web ManagerAccessing XPress DR+ Using DeviceInstaller Lantronix Web Manager Network ConfigurationTo assign an IP address automatically Automatic IP Address ConfigurationAutoIP Dhcp Host NameStatic IP Address Configuration Server ConfigurationDefault Gateway To assign an IP address manuallyAdvanced Server ConfigurationTo configure the units device server settings 0x77FE Server Port MTU Size Host List ConfigurationTo configure the units host list Serial Settings Channel ConfigurationRetry Settings To configure the channel’s serial settingsChannel Port SettingsFlush Output Buffer Network to Serial Pack ControlFlush Input Buffer Serial to Network To configure a channel’s TCP settings Connection Settings TCPConnect Mode Active Connection Connect Mode Passive ConnectionEndpoint Configuration Connect ProtocolDisconnect Mode Connection Settings UDPTo configure a channel’s UDP settings Common OptionsDatagram Type Datagram ModeDevice Address Table Wlan Configuration XPress DR+W onlyWlan Settings Ad Hoc Network Type To configure the XPress DR+W’s Wlan settingsNetwork Name Ssid Wireless Network ConfigurationNetwork Type ChannelWPA Options Wireless Network SecurityWEP Options Applying Factory Defaults Applying SettingsAdvanced Settings WPA2/802.11i OptionsAccessing Setup Mode Configuration Using Telnet or Serial Port Setup ModeTo establish a Telnet connection Configuration Using Telnet or Serial Port Setup ModeSerial Port Connection To exit setup mode Exiting Setup ModeSetup Mode Server Configuration Setup Mode Server Configuration Dhcp Name Baudrate Setup Mode Channel ConfigurationChannel 1 Option 1 and Channel 2 Option Setup Mode Channel Configuration Interface ModeMode Option Common I/F Mode Setting Binary HexPort Number FlowFlow Control Option Hex Port Numbers Reserved forConnect Mode Option Connect ModeActive Startup Incoming ConnectionResponse Hostlist Autostart AutomaticConnection To enable the hostlist Modem ModeDatagram Type Directed UDPMessage Meaning Modem Mode Commands Modem Mode Function CommandRemote IP Address Send the Escape Sequence +++ in Modem ModeAuto Increment Source Port Disconnect Mode Options Disconnect Mode OptionRemote Port DisConnModeOption Flush Mode Buffer FlushingPack Control Packing Interval DisConnTime Inactivity TimeoutTrailing Characters Send CharactersWlan Settings XPress DR+W Only Channel Port PasswordSend Characters Telnet Terminal TypeTopology 0=Infrastructure, 1=Adhoc 0 ? WEP WEP64 or 13 WEP128 bytes and limits the number of key TX Data rate 0=fixed, 1=auto fallback 1 ? Enable Power Management Expert Settings Option Setup Mode Advanced SettingsARP Cache timeout in seconds Disable Monitor Mode at bootupEnable alternate MAC Security Settings OptionSetup Mode Advanced Settings Http Port NumberDisable Telnet Setup Disable SnmpDisable Tftp Firmware Upgrade Disable Port 77FE HexDefault Settings Option Security Settings Expert SettingsWlan Settings XPress DR+W only Topology AdHoc Network NameUsing Tftp Graphical User Interface Firmware UpgradesObtaining Firmware Reloading Firmware ROM FileTo recover firmware Using Tftp Command Line InterfaceFirmware Upgrades Firmware Upgrades Entering Monitor Mode Using the Serial Port Monitor ModeEntering Monitor Mode Using the Network Port Monitor Mode CommandsCommand Command Name Function Monitor ModeMonitor Mode Commands G0, G1, ....,Ge, GfResponse Meaning Command Response CodesProblems and Error Messages Troubleshooting and Technical SupportProblem/Message Reason Solution Problems and Error MessagesTroubleshooting and Technical Support XPress DR+ User Guide 101 Technical Support Europe, Middle East, and Africa Technical SupportXPress DR+ and XPress DR+W Specifications Appendix a Technical SpecificationsCategory Ieee 802.11b/g Appendix a Technical SpecificationsXPress DR+W Wireless Specifications Applications Appendix B Lantronix Cables and AdaptersLantronix P/N Description AutoIP Appendix C Alternative Methods of Assigning an IP AddressTo assign a temporary IP address ARP and TelnetAppendix C Alternative Methods of Assigning an IP Address Converting Binary to Hexadecimal Appendix D Binary to Hexadecimal ConversionsConversion Table Scientific CalculatorAppendix D Binary to Hexadecimal Conversions Declaration of Conformity Appendix E Compliance InformationElectromagnetic Emissions and Immunity XPress DR+ Emissions ImmunityElectromagnetic Emissions and Immunity XPress DR+W Appendix E Compliance InformationRadio USA Federal Communications Commission FCC Notice XPress DR+W Regulatory InformationExposure of Humans to RF Fields Canada Industry Canada NoticeAntenna Notice Australia & New Zealand Wireless Notice Europe R&TTE Directive 99/5/EC, Wireless NoticeAppendix F Warranty Index

900-422 specifications

The Lantronix 900-422 is a robust industrial device used primarily for remote access and management applications. Known for its reliability and versatility, this product caters to a variety of sectors, including telecommunications, manufacturing, and energy management.

One of the standout features of the Lantronix 900-422 is its ability to provide secure remote management capabilities. With built-in support for secure protocols like SSH and SSL, users can confidently access and control devices over the internet while ensuring data integrity and confidentiality. This security is crucial for applications where sensitive information is transmitted.

The device is equipped with a versatile multi-port serial connectivity option. With support for multiple serial communication protocols, including RS-232 and RS-485, the 900-422 can seamlessly interface with various types of industrial equipment and sensors. This adaptability enhances its usability in diverse environments and tasks, from monitoring weather stations to managing industrial machines.

Another significant characteristic of the Lantronix 900-422 is its compact and rugged design, making it suitable for installation in harsh industrial settings. Its durable exterior is resistant to dust and moisture, ensuring that it maintains performance even in challenging conditions.

The device also features an intuitive web-based interface, simplifying configuration and management. With this graphical user interface, users can quickly set up the device, manage settings, and monitor connected devices, all from a centralized location. This ease of use significantly reduces the time and effort needed for system administrators to maintain their networks.

Additionally, the Lantronix 900-422 is equipped with advanced monitoring and diagnostic tools. Users can track performance metrics and receive alerts for potential issues, enabling proactive maintenance and reducing downtime. The combination of real-time monitoring and remote access capabilities allows organizations to streamline their operations and respond swiftly to any anomalies.

Overall, the Lantronix 900-422 stands out as a reliable solution for remote device access and management. Its blend of security, versatility, and user-friendly features ensures that it meets the diverse needs of modern industrial applications, making it an essential tool for any organization looking to enhance operational efficiency and reliability.
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