Lantronix 900-422 manual Troubleshooting and Technical Support

Page 100

Chapter 13: Troubleshooting and Technical Support

 

Problem/Message

 

 

Reason

 

 

Solution

 

 

 

 

 

 

 

 

When you Telnet to port 1 to

 

You may have entered the

 

Confirm that the Ethernet

 

assign an IP address to the device

 

Ethernet address

 

address that you entered with

 

server, the Telnet window does

 

incorrectly with the ARP

 

the ARP command is correct.

 

not respond for a long time.

 

command.

 

The Ethernet address may only

 

 

 

 

 

 

 

include numbers 0-9 and letters

 

 

 

 

 

 

 

A-F. In Windows and usually in

 

 

 

 

 

 

 

Unix, the segments of the

 

 

 

 

 

 

 

Ethernet address are separated

 

 

 

 

 

 

 

by dashes. In some forms of

 

 

 

 

 

 

 

Unix, the Ethernet address is

 

 

 

 

 

 

 

segmented by colons.

 

 

 

 

The IP address you are

 

Confirm that your PC has an IP

 

 

 

 

trying to assign is not on

 

address and that it is in the

 

 

 

 

your logical subnet.

 

same logical subnet that you

 

 

 

 

 

 

 

are trying to assign to the

 

 

 

 

 

 

 

device server.

 

 

 

 

 

 

 

 

 

 

 

The device server may not

 

Make sure that the Link LED is

 

 

 

 

be plugged into the

 

lit. If the Link LED is not lit, then

 

 

 

 

network properly.

 

the device server is not properly

 

 

 

 

 

 

 

plugged into the network.

 

When you try to assign an IP with

 

The cause is most likely

 

Double-check the parameters

 

DeviceInstaller, you get the

 

one of the following:

 

that you specified.

 

following :

 

The hardware address

 

Note: You cannot assign an IP

 

 

 

 

 

 

"No response from device!

 

you specified is incorrect.

 

address to a device server

 

Verify the IP, Hardware

 

 

 

 

through a router.

 

Address and Network Class.

 

The IP address you are

 

 

 

 

Please try again."

 

trying to assign is not a

 

 

 

 

 

 

 

valid IP for your logical

 

 

 

 

 

 

 

subnet.

 

 

 

 

 

 

 

You did not choose the

 

 

 

 

 

 

 

correct subnet mask.

 

 

 

 

 

 

 

 

 

 

The device server is not

 

The most likely reason is

 

The serial settings for the serial

 

communicating with the serial

 

the wrong serial settings

 

device and the device server

 

device to which it is attached.

 

were chosen.

 

must match. The default serial

 

 

 

 

 

 

 

settings for the device server

 

 

 

 

 

 

 

are RS-232,9600 baud, 8

 

 

 

 

 

 

 

character bits, no parity, 1

 

 

 

 

 

 

 

stop bit, no flow control.

 

When you try to enter the setup

 

The issue is most likely

 

Double-check everything in the

 

mode on the device server using

 

something covered in the

 

problem above. Confirm that

 

the serial port, you get no

 

previous problem, or

 

Caps Lock is not on.

 

response.

 

possibly, you have Caps

 

 

 

 

 

 

 

Lock on.

 

 

 

XPress DR+ User Guide

100

Page 99 Page 101
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Page 99 Page 101
Contents XPress DR+ User Guide Technical Support Sales Offices Lantronix Corporate HeadquartersDate Rev Comments Contents Configuration Using Web Manager Using DeviceInstallerContents Setup Mode Server Configuration Configuration Using Telnet or Serial Port Setup ModeSetup Mode Channel Configuration Setup Mode Advanced Settings Expert Settings Option 5Firmware Upgrades Monitor ModeTroubleshooting and Technical Support Appendix D Binary to Hexadecimal Conversions 108Appendix F Warranty 115 Index 116 FiguresTables Using This Guide Purpose and AudienceSummary of Chapters Chapter DescriptionUsing This Guide Additional DocumentationIntroduction Product DescriptionIntroduction XPress DR+ FrontIndustrial Automation Protocols Network Protocols Serial TunnelingXPress DR+ Application Examples Example of Serial TunnelingAddresses and Port Numbers Hardware AddressIP Address Port NumbersConfiguration Methods Lantronix Web Manager. See Configuration Using Web ManagerInstallation and Hardware Physically Connecting the XPress DR+Whats in the Box? What Must the User Provide?Installation and Hardware XPress DR+ Front PanelSerial Interface Front of XPress DR+Screw Terminal Serial Connectors RJ45 Serial Connector PinoutsSerial Screw Terminal Pinout for RS422 4-Wire Serial Screw Terminal Pinout for RS485 2-WirePin RS-232 to Serial RJ45 Cable P/N DTE, 9-Pin XPress DR+ Female Serial RJ45Typical RJ45 Connector Ethernet Interface SignalsEthernet Interface Reset Switch Power RequirementsMulti-Drop Ethernet Connections RXD Activity LED TXD Activity LED Ethernet Link LED LEDsEthernet Activity LED Status Meaning DimensionsXPress DR+ LED Functions Wall Mount Bracket Product Information LabelApplication Examples XPress DR+WSerial Tunneling Network Serial Tunneling Infrastructure Ad Hoc NetworkXPress DR+W Physically Connecting the XPress DR+W Ad Hoc XPress DR+W ConnectionTypical XPress DR+W Configuration Front Panel DescriptionRequired Information for Initial Configuration XPress DR+W LED FunctionsInstalling the XPress DR+W for Initial Configuration Server Configuration OptionWlan Settings IP Address Subnet Mask GatewayNetwork Mode XPress DR+W only BootP/DHCP/AutoIP optionsSet Gateway IP Address Options BitWlan Configuration Option Change Telnet Configuration PasswordNetmask Number of Bits for Host Part Change Dhcp Device NameNetwork Name Ssid TopologyAdhoc Network Channel Hex Key Type Encryption KeyPassphrase WPA WPA2/802.11i Fixed or Automatic Data RateNext Steps Transmission Data RateUsing DeviceInstaller Installing DeviceInstallerTo install DeviceInstaller Assigning an IP AddressAccessing the XPress DR+ Using DeviceInstaller Viewing the Current ConfigurationUsing DeviceInstaller To view the units current settingsSetting Description Supports Configurable PinsSupports Http Setup Supports Dynamic IPAccessing XPress DR+ Using DeviceInstaller Configuration Using Web ManagerConfiguration Using Web Manager Network Configuration Lantronix Web ManagerAutomatic IP Address Configuration To assign an IP address automaticallyAutoIP Dhcp Host NameServer Configuration Static IP Address ConfigurationDefault Gateway To assign an IP address manuallyTo configure the units device server settings Server ConfigurationAdvanced To configure the units host list Host List Configuration0x77FE Server Port MTU Size Channel Configuration Serial SettingsRetry Settings To configure the channel’s serial settingsPort Settings ChannelFlush Input Buffer Serial to Network Pack ControlFlush Output Buffer Network to Serial Connection Settings TCP To configure a channel’s TCP settingsConnect Mode Passive Connection Connect Mode Active ConnectionEndpoint Configuration Connect ProtocolConnection Settings UDP Disconnect ModeTo configure a channel’s UDP settings Common OptionsDatagram Mode Datagram TypeWlan Configuration XPress DR+W only Device Address TableTo configure the XPress DR+W’s Wlan settings Wlan Settings Ad Hoc Network TypeWireless Network Configuration Network Name SsidNetwork Type ChannelWEP Options Wireless Network SecurityWPA Options Applying Settings Applying Factory DefaultsAdvanced Settings WPA2/802.11i OptionsConfiguration Using Telnet or Serial Port Setup Mode Accessing Setup ModeSerial Port Connection Configuration Using Telnet or Serial Port Setup ModeTo establish a Telnet connection Exiting Setup Mode To exit setup modeSetup Mode Server Configuration Setup Mode Server Configuration Dhcp Name Channel 1 Option 1 and Channel 2 Option Setup Mode Channel ConfigurationBaudrate Interface Mode Setup Mode Channel ConfigurationMode Option Common I/F Mode Setting Binary HexFlow Port NumberFlow Control Option Hex Port Numbers Reserved forConnect Mode Connect Mode OptionResponse Incoming ConnectionActive Startup Connection Autostart AutomaticHostlist Modem Mode To enable the hostlistDatagram Type Directed UDPMessage Meaning Modem Mode Function Command Modem Mode CommandsAuto Increment Source Port Send the Escape Sequence +++ in Modem ModeRemote IP Address Disconnect Mode Option Disconnect Mode OptionsRemote Port DisConnModePack Control Flush Mode Buffer FlushingOption DisConnTime Inactivity Timeout Packing IntervalTrailing Characters Send CharactersChannel Port Password Wlan Settings XPress DR+W OnlySend Characters Telnet Terminal TypeTopology 0=Infrastructure, 1=Adhoc 0 ? WEP WEP64 or 13 WEP128 bytes and limits the number of key TX Data rate 0=fixed, 1=auto fallback 1 ? Enable Power Management Setup Mode Advanced Settings Expert Settings OptionARP Cache timeout in seconds Disable Monitor Mode at bootupSecurity Settings Option Enable alternate MACSetup Mode Advanced Settings Http Port NumberDisable Snmp Disable Telnet SetupDisable Tftp Firmware Upgrade Disable Port 77FE HexDefault Settings Option Expert Settings Security SettingsWlan Settings XPress DR+W only Topology AdHoc Network NameFirmware Upgrades Using Tftp Graphical User InterfaceObtaining Firmware Reloading Firmware ROM FileFirmware Upgrades Using Tftp Command Line InterfaceTo recover firmware Firmware Upgrades Monitor Mode Entering Monitor Mode Using the Serial PortEntering Monitor Mode Using the Network Port Monitor Mode CommandsMonitor Mode Command Command Name FunctionMonitor Mode Commands G0, G1, ....,Ge, GfCommand Response Codes Response MeaningTroubleshooting and Technical Support Problems and Error MessagesProblem/Message Reason Solution Problems and Error MessagesTroubleshooting and Technical Support XPress DR+ User Guide 101 Technical Support Technical Support Europe, Middle East, and AfricaAppendix a Technical Specifications XPress DR+ and XPress DR+W SpecificationsXPress DR+W Wireless Specifications Appendix a Technical SpecificationsCategory Ieee 802.11b/g Lantronix P/N Description Appendix B Lantronix Cables and AdaptersApplications Appendix C Alternative Methods of Assigning an IP Address AutoIPAppendix C Alternative Methods of Assigning an IP Address ARP and TelnetTo assign a temporary IP address Appendix D Binary to Hexadecimal Conversions Converting Binary to HexadecimalConversion Table Scientific CalculatorAppendix D Binary to Hexadecimal Conversions Appendix E Compliance Information Declaration of ConformityElectromagnetic Emissions and Immunity XPress DR+ Emissions ImmunityRadio Appendix E Compliance InformationElectromagnetic Emissions and Immunity XPress DR+W XPress DR+W Regulatory Information USA Federal Communications Commission FCC NoticeAntenna Notice Canada Industry Canada NoticeExposure of Humans to RF Fields Europe R&TTE Directive 99/5/EC, Wireless Notice Australia & New Zealand Wireless NoticeAppendix F Warranty Index

900-422 specifications

The Lantronix 900-422 is a robust industrial device used primarily for remote access and management applications. Known for its reliability and versatility, this product caters to a variety of sectors, including telecommunications, manufacturing, and energy management.

One of the standout features of the Lantronix 900-422 is its ability to provide secure remote management capabilities. With built-in support for secure protocols like SSH and SSL, users can confidently access and control devices over the internet while ensuring data integrity and confidentiality. This security is crucial for applications where sensitive information is transmitted.

The device is equipped with a versatile multi-port serial connectivity option. With support for multiple serial communication protocols, including RS-232 and RS-485, the 900-422 can seamlessly interface with various types of industrial equipment and sensors. This adaptability enhances its usability in diverse environments and tasks, from monitoring weather stations to managing industrial machines.

Another significant characteristic of the Lantronix 900-422 is its compact and rugged design, making it suitable for installation in harsh industrial settings. Its durable exterior is resistant to dust and moisture, ensuring that it maintains performance even in challenging conditions.

The device also features an intuitive web-based interface, simplifying configuration and management. With this graphical user interface, users can quickly set up the device, manage settings, and monitor connected devices, all from a centralized location. This ease of use significantly reduces the time and effort needed for system administrators to maintain their networks.

Additionally, the Lantronix 900-422 is equipped with advanced monitoring and diagnostic tools. Users can track performance metrics and receive alerts for potential issues, enabling proactive maintenance and reducing downtime. The combination of real-time monitoring and remote access capabilities allows organizations to streamline their operations and respond swiftly to any anomalies.

Overall, the Lantronix 900-422 stands out as a reliable solution for remote device access and management. Its blend of security, versatility, and user-friendly features ensures that it meets the diverse needs of modern industrial applications, making it an essential tool for any organization looking to enhance operational efficiency and reliability.
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