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HP A1356A, A6584A, A1354A, A1353A, J4373A manual Troubleshooting, Agent does not install on RH Itanium

Models: A6584A

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Troubleshooting

ASCII character sequence Esc+Shift+9 directs all serial communication to the iLO port for the HP ProLiant DL380 G4

Action: Disable iLO.

Agent does not install on RH Itanium

Action:

1.Install the ia32* file for your operating system from the supplementary disc.

2.Install the appropriate library files for your operating system from the compact layer in the following order:

a.Install the glibc* library file.

b.Install the zlib* library file.

	RH4-U3	RH4-U4	RH4-U5	RH5

ia32*	ia32el-1.3-2.ia64.rpm	ia32el-1.3-2.ia64.rpm	ia32el-1.3-2.ia64.rpm	ia32el-1.6-
				13.el5.ia64.rpm

glibc*	glibc-2.3.4-	glibc-2.3.4-	glibc-2.3.4-	glibc-2.5-12.i686.rpm
	2.19.i686.rpm	2.25.i686.rpm	2.36.i686.rpm

zlib*	zlib-1.2.1.2-	zlib-1.2.1.2-	zlib-1.2.1.2-	zlib-1.2.3-3.i386.rpm
	1.2.i386.rpm	1.2.i386.rpm	1.2.i386.rpm

3.Install the agent using the Linux installation script ("Installing the agent using the installation script" on page 33).

-or-

Install the agent using the Linux silent installation method ("Installing the agent using the silent installation method" on page 34).

Attached device communication errors appear

Action: Use the device IP address, not the host name, when attaching devices.

Attached device did not shut down gracefully

Action: Be sure the shutdown settings do not exceed the UPS runtime.

Troubleshooting 87

Image 87

HP A1356A, A6584A manual Troubleshooting, Agent does not install on RH Itanium, Attached device communication errors appear

Contents

Part Number September 2007 Second Edition HP UPS Management Module User GuideAudience assumptions Overview ContentsInstalling the HP UPS Management Module Installing the HP UPS Power Protection AgentHP UPS Management Module Service Menu TroubleshootingHP UPS Management Module web interface Technical support Regulatory compliance notices Features OverviewIntroduction HP UPS Power Protection Agent requirements HP UPS Power Protection Agent overviewTypical hardware configurations Configuration B Configuration AConfiguration C Description Configuration DDescription Configuration EDescription Configuration FWeb interface requirements Configuration GBrowser Monitor resolutionMinimum supported resolution of 1024 x 768, 16-bit SoftwareFront panel Component identificationInstalling the HP UPS Management Module Installing the management moduleRequired tools 3. Install the management module along the alignment channels in the option slot Connecting the network cable Checking the Error LEDLaunching a terminal emulation program Connecting the configuration cableConfiguring the management module for remote access Connecting devices 2. Connect one end of a network cable to the RJ-45 connector on the adapter Installing the HP UPS Management Module 5. Press the Reset button on the management module front panelInstalling the HP UPS Power Protection Agent Installation overviewInstalling the agent on Windows operating systems Installing the agent using the GUI method The Choose Destination Location screen appears Installing the HP UPS Power Protection AgentThe Customer Information screen appears 6. Enter your customer information, and then click NextThe Ready to Install the Program screen appears 8. Click Install. The wizard installs the softwareInstalling the HP UPS Power Protection Agent If security is not a concern, leave this field blank Installing the agent using the silent installation method Reconfiguring the agent on Windows operating systems Installing the agent using the installation script Installing the agent on Linux operating systemsThe script displays Please enter a server to allow connections from Installing the agent using the silent installation methodsilent mode. This option is supported only on Linux Installing the agent on SLESReconfiguring the agent on Linux operating systems Installing the agent on HP-UX operating systemsInstalling the agent on an Itanium system Installing the agent locally or remotely using the SAM method Installing the agent using the silent installation method Uninstalling components from HP-UX systems Reconfiguring the agent on HP-UX operating systemsUninstalling components from Windows systems Uninstalling components from Linux systemsInstalling the HP UPS Power Protection Agent Web browser Accessing the web interfaceHP UPS Management Module web interface HP UPS Management Module web interface overviewSystem tray icon Signing in to the web interfaceBrowser security alert Secure session for Mozilla or SeaMonkey Establishing a secure session for Internet ExplorerEstablishing a secure session for Firefox Navigating the web interfaceOverview menu Home tabParameter status The following example is for a single module UPSThe following example is for a parallel UPS IconAlarms menu Identification menu The following example is for a single module UPS The following example is for a parallel UPSHP UPS Management Module web interface Parameters menu The following example is for a single module UPS The following example is for a parallel UPSHP UPS Management Module web interface Manual Control menu Event Log menu Logs tabThe following example is for a parallel UPS Application Log menu My Account menu Setup tabUser Accounts menu Network menu Network Management menu System Information tab SNMP Managers tab Trap Receivers tabRemote Access tab Event Notifications menu Events tab Email Setup tab SNMP Traps tab Attached Devices menuAS-The agent is communicating with the management AS-The agent version is not compatible and should beRU-The agent lost communication to one or both UPSs Add / Edit Attached Device screen Controlling a load segment2. Enter the device name or description in the Description field Power Fail menu Advanced power fail settings Shutdown Events menu Scheduled Shutdowns menu Add/Edit Scheduled Shutdowns screen Help tabAbout menu on page Contents menu on page Info & Updates menu on page About menuInfo & Updates menu Contents menuTelnet session HP UPS Management Module Service MenuHP UPS Management Module Service Menu overview Accessing the Service MenuPOST Navigating the menusTerminal emulation session Service Menu HP UPS Management Module Configuration UtilityUPS Monitor submenu Network Configuration submenu Battery submenuPower Protection submenu SNMP submenu Network Settings submenuWeb Access submenu Remote Console submenuSMTP Settings submenu Emails submenuSNMP Traps submenu Email Recipient submenu System Configuration submenuSession Settings submenu Date/Time Configuration submenuDaylight Saving Changes submenu User Accounts submenuNetwork Time Protocol submenu Manual Date/Time submenuHP UPS Management Module Service Menu Administrator PrivilegeEnables you to designate a user as an administratorAttached device did not shut down gracefully TroubleshootingAgent does not install on RH Itanium Attached device communication errors appearBrowser incorrectly displays English or Japanese characters Battery Test did not runCertificate error Error LED illuminates or flashesEmail notifications are not received from an HP-UX server Event notifications are not being sent FTP error messages appear when connecting through LinuxFlash update fails over a serial connection Event notification messages do not appear on console screenInput frequency shows zero HPFlash does not install image.bin on a PentiumInitiate Battery Test Command Has Been Sent message not displayed InstallShield error code -6001 appears during setupInvalid IP address Low battery warning is displayedManual Load Dumped alarm not working Messages from the Messenger Service are not displayed in JapaneseOn boost alarm No powerNon-admin users cannot log in through telnet On battery alarmReceiving a security error Redundant UPS statuso HP-UX Reconfiguring the agent on HP-UX operating systems on page o HP-UX Reconfiguring the agent on HP-UX operating systems on page SLES 10 agent does not autostart after power fail or rebootSilent install did not execute successfully Servers running Windows Server 2003 do not restartUnable to discover a UPS Unable to edit devices using telnetUnable to locate the .INI files for a silent install Task Bar menu does not clearUnable to start the HP UPS Power Protection Agent for Linux Unable to obtain a valid network address error message displaysUnable to reboot the machine Unable to set event delays using telnetUtility alarm Unexpected problems occur with the web interface and Service menuTechnical support Before you contact HPHP contact information FCC rating label Regulatory compliance noticesRegulatory compliance identification numbers Federal Communications Commission noticeCanadian notice Avis Canadien ModificationsEuropean Union regulatory notice Regulatory compliance notices Japanese notice BSMI noticeAlert messages UPS alarmsLoss of Redundant Power Description Alarm textSystems Insight Manager overview Systems Insight Manager integrationDiscovering the management module Configuring HP SIM to receive trapsConfiguring the management module to send traps to HP SIM Security considerations overview Security considerationsSNMP monitoring Optional power monitoring using SNMPUpdating the firmware overview Updating the firmwareLinux Reconfiguring the agent on Linux operating systems on page Redundant configurationConfiguring the software for redundancy Windows Reconfiguring the agent on Windows operating systems on pageg. Click Save Changes to return to the Attached Devices screen Using the HP UPS Management Upgrade Utility Mass configurationEEPROM Acronyms and abbreviationsASCII DRAMTFTP POSTSMTP SNMPIndex