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HP J4370A, A6584A Certificate error, Email notifications are not received from an HP-UX server

Models: A6584A

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Certificate error

Certificate error

Possible Cause: Internet Explorer 7 does not recognize the SSL certificate.

Action:

•Install an SSL certificate that Internet Explorer recognizes. -or-

•Click Continue to this website (not recommended) to ignore the security warning.

Email notifications are not received from an HP-UX server

Action: Add the IP address of the email server to the host file of the computer running the UPS Power Protection Agent.

Error LED illuminates or flashes

Action: Press the Reset button on the management module front panel. If the problem persists, contact an authorized service provider.

The following table lists the error conditions associated with the management module LED.

Troubleshooting 89

Image 89

HP J4370A Certificate error, Email notifications are not received from an HP-UX server, Error LED illuminates or flashes

Contents

Part Number September 2007 Second Edition HP UPS Management Module User GuideAudience assumptions Installing the HP UPS Management Module ContentsInstalling the HP UPS Power Protection Agent OverviewHP UPS Management Module web interface HP UPS Management Module Service MenuTroubleshooting Technical support Regulatory compliance notices Introduction FeaturesOverview HP UPS Power Protection Agent requirements HP UPS Power Protection Agent overviewTypical hardware configurations Configuration B Configuration AConfiguration C Description Configuration DDescription Configuration EDescription Configuration FWeb interface requirements Configuration GMinimum supported resolution of 1024 x 768, 16-bit Monitor resolutionSoftware BrowserFront panel Component identificationRequired tools Installing the HP UPS Management ModuleInstalling the management module 3. Install the management module along the alignment channels in the option slot Connecting the network cable Checking the Error LEDLaunching a terminal emulation program Connecting the configuration cableConfiguring the management module for remote access Connecting devices 2. Connect one end of a network cable to the RJ-45 connector on the adapter Installing the HP UPS Management Module 5. Press the Reset button on the management module front panelInstalling the agent on Windows operating systems Installing the HP UPS Power Protection AgentInstallation overview Installing the agent using the GUI method The Customer Information screen appears Installing the HP UPS Power Protection Agent6. Enter your customer information, and then click Next The Choose Destination Location screen appearsInstalling the HP UPS Power Protection Agent The Ready to Install the Program screen appears8. Click Install. The wizard installs the software If security is not a concern, leave this field blank Installing the agent using the silent installation method Reconfiguring the agent on Windows operating systems Installing the agent using the installation script Installing the agent on Linux operating systemsThe script displays Please enter a server to allow connections from Installing the agent using the silent installation methodsilent mode. This option is supported only on Linux Installing the agent on SLESInstalling the agent on an Itanium system Reconfiguring the agent on Linux operating systemsInstalling the agent on HP-UX operating systems Installing the agent locally or remotely using the SAM method Installing the agent using the silent installation method Uninstalling components from Windows systems Reconfiguring the agent on HP-UX operating systemsUninstalling components from Linux systems Uninstalling components from HP-UX systemsInstalling the HP UPS Power Protection Agent HP UPS Management Module web interface Accessing the web interfaceHP UPS Management Module web interface overview Web browserSystem tray icon Signing in to the web interfaceBrowser security alert Secure session for Mozilla or SeaMonkey Establishing a secure session for Internet ExplorerEstablishing a secure session for Firefox Navigating the web interfaceOverview menu Home tabThe following example is for a parallel UPS The following example is for a single module UPSIcon Parameter statusAlarms menu Identification menu HP UPS Management Module web interface The following example is for a single module UPSThe following example is for a parallel UPS Parameters menu HP UPS Management Module web interface The following example is for a single module UPSThe following example is for a parallel UPS Manual Control menu Event Log menu Logs tabThe following example is for a parallel UPS Application Log menu My Account menu Setup tabUser Accounts menu Network menu Network Management menu System Information tab SNMP Managers tab Trap Receivers tabRemote Access tab Event Notifications menu Events tab Email Setup tab SNMP Traps tab Attached Devices menuRU-The agent lost communication to one or both UPSs AS-The agent is communicating with the managementAS-The agent version is not compatible and should be Add / Edit Attached Device screen Controlling a load segment2. Enter the device name or description in the Description field Power Fail menu Advanced power fail settings Shutdown Events menu Scheduled Shutdowns menu Add/Edit Scheduled Shutdowns screen Help tabAbout menu on page Contents menu on page Info & Updates menu on page About menuInfo & Updates menu Contents menuHP UPS Management Module Service Menu overview HP UPS Management Module Service MenuAccessing the Service Menu Telnet sessionTerminal emulation session POSTNavigating the menus UPS Monitor submenu Service MenuHP UPS Management Module Configuration Utility Power Protection submenu Network Configuration submenuBattery submenu Web Access submenu Network Settings submenuRemote Console submenu SNMP submenuSNMP Traps submenu SMTP Settings submenuEmails submenu Session Settings submenu System Configuration submenuDate/Time Configuration submenu Email Recipient submenuNetwork Time Protocol submenu User Accounts submenuManual Date/Time submenu Daylight Saving Changes submenuEnables you to designate a user as an Administrator Privilegeadministrator HP UPS Management Module Service MenuAgent does not install on RH Itanium TroubleshootingAttached device communication errors appear Attached device did not shut down gracefullyBrowser incorrectly displays English or Japanese characters Battery Test did not runEmail notifications are not received from an HP-UX server Certificate errorError LED illuminates or flashes Flash update fails over a serial connection FTP error messages appear when connecting through LinuxEvent notification messages do not appear on console screen Event notifications are not being sentInitiate Battery Test Command Has Been Sent message not displayed HPFlash does not install image.bin on a PentiumInstallShield error code -6001 appears during setup Input frequency shows zeroManual Load Dumped alarm not working Low battery warning is displayedMessages from the Messenger Service are not displayed in Japanese Invalid IP addressNon-admin users cannot log in through telnet No powerOn battery alarm On boost alarmo HP-UX Reconfiguring the agent on HP-UX operating systems on page Receiving a security errorRedundant UPS status Silent install did not execute successfully SLES 10 agent does not autostart after power fail or rebootServers running Windows Server 2003 do not restart o HP-UX Reconfiguring the agent on HP-UX operating systems on pageUnable to locate the .INI files for a silent install Unable to edit devices using telnetTask Bar menu does not clear Unable to discover a UPSUnable to reboot the machine Unable to obtain a valid network address error message displaysUnable to set event delays using telnet Unable to start the HP UPS Power Protection Agent for LinuxUtility alarm Unexpected problems occur with the web interface and Service menuHP contact information Technical supportBefore you contact HP Regulatory compliance identification numbers Regulatory compliance noticesFederal Communications Commission notice FCC rating labelCanadian notice Avis Canadien ModificationsEuropean Union regulatory notice Regulatory compliance notices Japanese notice BSMI noticeAlert messages UPS alarmsLoss of Redundant Power Description Alarm textSystems Insight Manager overview Systems Insight Manager integrationDiscovering the management module Configuring HP SIM to receive trapsConfiguring the management module to send traps to HP SIM Security considerations overview Security considerationsSNMP monitoring Optional power monitoring using SNMPUpdating the firmware overview Updating the firmwareConfiguring the software for redundancy Redundant configurationWindows Reconfiguring the agent on Windows operating systems on page Linux Reconfiguring the agent on Linux operating systems on pageg. Click Save Changes to return to the Attached Devices screen Using the HP UPS Management Upgrade Utility Mass configurationASCII Acronyms and abbreviationsDRAM EEPROMSMTP POSTSNMP TFTPIndex