GarrettCom 6K32TRC When Calling for Assistance, Return Material Authorization RMA Procedure

Magnum 6K32T & 6K32TRC Managed Switch Installation and User Guide 05/07)

5.If the problem continues after completing Step 4 above, contact your supplier of the Magnum 6K32T & 6K32TRC Switch unit or if unknown, contact GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for assistance.

6.2When Calling for Assistance

Please be prepared to provide the following information.

1.A complete description of the problem, including the following points:

a.The nature and duration of the problem;

b.Situations when the problem occurs;

c.The components involved in the problem; (complete Network diagram preferred)

d.Any particular application, environment, power spike that, when used, appears to create the problem;

2.An accurate list of GarrettCom product model(s) involved, with serial number(s). Include the date(s) that you purchased the products from your supplier.

3.It is useful to include other network equipment models and related hardware, including personal computers, workstations, terminals and printers; plus, the various network media types being used.

4.A record of changes that have been made to your network configuration prior to the occurrence of the problem. Any changes to system administration procedures should all be noted in this record.

6.3Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA number, please use this URL - https://rma.garrettcom.com/rma/rma_request_noaccount.php to fill out the form. Please have the following information readily available:

Name and phone number of your contact person.

Name of your company / institution

Your shipping address

www . GarrettCom . com

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