GEH-6639
Chapter 8 - WARRANTY PARTS AND SERVICE
The purpose of this section is to provide specific in- structions to the user of the standard drive referenced in this book regarding warranty administration and how to obtain assistance on both
If assistance is required to determine warranty status, identify defective parts, or obtain the name of your local distributor, call:
GE Industrial Systems
Product Service Engineering
1501 Roanoke Blvd.
Salem, VA
Phone: | + 1 800 533 5885 | (United States) |
| + 1 540 378 3280 | (International) |
Fax: | + 1 540 387 8606 | (All) |
(“+” indicates the international access code required when calling from outside of the USA.)
WARRANTY COVERAGE
The warranty covers all major parts of the drive such as the main printed circuit boards, transistor modules, etc. The warranty does not cover replacement of fuses or of the entire drive.
“Warranty period is 12 months after installation or 18 months after shipment from the Company, whichever occurs first”.
However, the guarantee will not apply in the following cases, even if the guarantee term has not expired:
1.Damage was caused by incorrect use or inappro- priate repair or modification.
2.The product was used in an environment outside the standard specified range.
3.Damage was caused by dropping the product after purchase or occurred during transportation.
4.Damage was caused by an earthquake, fire, flood- ing, lightning, abnormal voltage, or other natural calamities and secondary disasters.
Before calling the number at left to determine war- ranty status, the drive serial number will be required. This is located on the drive nameplate.
OUT-OF WARRANTY PROCEDURES
When the defective part has been identified, contact your local authorized GE standard drives distributor to order replacement parts.
MOTORS
Motors repairs on General Electric motors are gener- ally handled by GE Authorized Electric Motor Servicenters or GE Apparatus Service Shops. For spe- cific instructions on your motor, call the distributor from which it was purchased and be prepared to furnish complete nameplate data.
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