Falcon SUP700-1C, SUP1.0K-1C manual Technical Support, Support@Falconups.Com, Falcon Web Support

Page 16

6.Technical Support

Your FALCON® Electric SUP Series UPS is backed by one of the finest customer service teams assembled. Write, call, fax or email should you require technical assistance or service.

FALCON ELECTRIC, INC. 5106 Azusa Canyon Road Irwindale, CA. 91706 Voice 626.962.7770

Fax 626.962.7720 Service 800.842.6940

Email: service@falconups.com

WWW.FALCONUPS.COM

Should service be desired, you must first obtain a Return Material Authorization number (RMA) and return shipping instructions from our customer service department. Please have your UPS model, serial numbers and date of purchase on hand prior to the call. (This information is located on the identification label on the rear panel of the unit.) The information is essential in retrieving your unit's historical records.

The RMA number issued must appear on the outside of the shipping carton. The original shipping container must be used when returning any SUP Series product. Falcon® Electric will not assume any responsibility for shipping damage. In the event of shipping damage you will be charged for repairs due to the damage.

All units must be returned prepaid. The address and shipping instructions will be given to you at the time the RMA is issued.

7.Requesting Technical Information or Support.

You may request technical information or support by email or telephone.

Please send your technical or support questions by email to:

SUPPORT@FALCONUPS.COM

You may contact a FALCON support engineer directly by calling the FALCON

support line between 9:00 am and 4:00 pm PST.

626.962.7770

8.FALCON Web Support

Product data sheets, specification and owner’s guides are available in Adobe

.PDF format on our corporate website.

WWW.FALCONUPS.COM

15

Image 16
Contents Falcon ELECTRIC, INC SUP700-1C, SUP1.0K-1CTable of Contents Important Safety Instructions Chapter Falcon SMP Series OverviewInstallation Definition and setup for RS-232 is as follows Controls, Displays & Functions Front PanelLCD Symbol Descriptions LCD Display Page Typical UPS Rear Panel Alarm Period Status Indicated Operation Battery Charging Maintenance & Technical Support Battery ReplacementNecessary Precautions SUPPORT@FALCONUPS.COM Technical Support626.962.7770 Falcon Web Support Warranty 700VA & 1kVA