Cyclades PR2000 Cyclades Technical Support and Contact Information, Configuration=All

Cyclades-PR2000

Cyclades Technical Support and Contact Information

All Cyclades products include limited free technical support, software upgrades and manual updates. These updates and the latest product information are available at:

http://www.cyclades.com

ftp://ftp.cyclades.com/pub/cyclades

Before contacting us for technical support on a configuration problem, please collect the information

listed below.

•The Cyclades product name and model.

•Applicable hardware and software options and versions.

•Information about the environment (network, carrier, etc).

•The product configuration. Print out a copy of the listing obtained by selecting INFO=>SHOW

CONFIGURATION=>ALL.

•A detailed description of the problem.

•The exact error or log messages printed by the router or by any other system.

•The Installation Guide for your product.

•Contact information in case we need to contact you at a later time.

In the United States and Canada, contact technical support by phone or e-mail:

Phone: (510) 770-9727 (9:00AM to 5:00PM PST)

Fax: (510) 770-0355

E-mail: support@cyclades.com

Outside North America, please contact us through e-mail or contact your local Cyclades distributor or representative.

Chapter 1 - How to Use This Manual 8