Deutsche Telekom 704PC manual Dealing with Faults

Page 118

Appendix

Dealing with Faults

If your system does not function as desired, first try getting it to work with the help of the table below.

The following notes are designed to help you deal with the fault yourself:

 

Problem

Possible cause

Solution

 

 

 

 

 

 

 

System does not function

AC adapter not

Check that adapter is

 

 

 

seated properly

firmly seated

 

 

 

System functions

Remove the adapter from

 

 

 

incorrectly

the mains for at least

 

 

 

 

30 seconds (network reset)

 

 

 

 

 

 

 

ISDN LED flashes

Your connection is not

Contact your

 

 

continuously

switched to ISDN

network provider

 

 

 

NTBA defective

Contact your

 

 

 

 

network provider

 

 

 

Cable malfunction

Check that

 

 

 

 

connecting cable is

 

 

 

 

seated correctly and

 

 

 

 

not damaged

 

 

 

 

 

 

 

CAPI conflict

Another CAPI driver

Uninstall the other

 

 

 

is already installed

CAPI driver

 

 

 

 

 

 

 

Device not found

Cable malfunction

Check that connecting

 

 

 

 

cable is seated

 

 

 

 

correctly and not

 

 

 

 

damaged

 

 

 

Problems with

Install bugfix for

 

 

 

AMD processor under

AMD processors*1

 

 

 

Win 98 SE

 

 

 

 

Problems with Via

Install bugfix for Via chipset

 

 

 

chipset

USB driver*2

 

 

 

 

 

 

*1 Download under: http://support.microsoft.com/support/kb/articles/Q240/0/75.asp

*2 Download under: http://www.via.com.tw/drivers/index_new2.htm

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Contents User Guide Before You Install or Operate Your Eumex 704PC LAN Page Page Contents Contents WinPhone Appendix General Word of WelcomeFeatures of the Eumex 704PC LAN GeneralSupported Isdn Features Safety Precautions Power FailureMounting and Commissioning Scope of DeliveryMounting and Commissioning What Does the Eumex 704PC LAN Require?Mounting and Installation Sequence Mounting Location You will require the following tools for wall mounting Choosing a Location for Your Eumex 704PC LANTools for Wall Mounting Wall MountingConnecting Connecting DevicesConnection Diagram External SConnecting the Eumex 704PC LAN to T-ISDN Connecting DevicesConnecting the Eumex 704PC LAN to T-DSL Connecting Analogue Terminals to the Eumex 704PC LAN Connecting a Computer to the Eumex 704PC LANConnecting the Eumex 704PC LAN to the Power Supply Sockets Additional terminals Additional Terminals on the S0 BusInterpreting the LEDs LAN 2 on there is a connection to the connected PC Setting the Dialling Mode for the Analogue TerminalsLAN 3 on there is a connection to the connected PC Eumex 704PC LAN Default Settings on Delivery CommissioningAccepting Calls TelephoningAutomatic and Manual External Line Seizure Press the R-key Lift the handset. You hear an external dialling toneMaking External Calls Telephoning Making Calls Using Speed DiallingEnquiry Calls Rtd Transferring Calls without an AnnouncementCrt cd Transferring Calls with an AnnouncementSpeaking with Two Subscribers Alternately Toggling C r Press the R-key and the code digitPicking up Calls from an Answerphone Picking up CallsAutomatic Callback on Busy Ccbs You hear a positive acknowledgement tone Automatic Callback on No Reply CcnrMalicious Call Identification Mcid Dtmf Post-diallingWith a voice mailbox or other application Calling Your T-NetBoxCall Forwarding Staying in TouchActivating Call Forwarding Deactivating Call Forwarding Staying in TouchLift the handset Press the the hash key Accepting or Rejecting Call Waiting R0 r1 r2You have the following options Activating Call-waiting Protection Deactivating Call-waiting ProtectionCharge Accounts Special Settings/FeaturesExternal Line Access and Speed-dialling Numbers Emergency NumbersConfiguration via Telephone Your settings Configuration via TelephoneStarting the Configuration Mode Exiting the Configuration ModeKeep the new one in a safe and secret place 902 t #q dEditing the PIN To edit the PINOn p # q dStoring Telephone Numbers MSNs Saving Telephone Numbers MSNsCall Assignment T tFor MSN 11 12 13 To reset the call assignment, proceed as follows Reset the Call Assignment905 051 #q d Using telephones with pulse dialling050 #q d Manual External Line Seizure withNumber Busy 061 # q d060 # q d Activating Number BusyConfiguring the Device Type for the Internal Lines Unrestricted None External Line AccessYou set external line access as follows Internal onlyStoring Emergency Numbers 62 t* t#q63 t#q d Deleting Emergency NumbersDeleting Individual/All Speed-dialling Numbers Storing Numbers for Speed Dialling= speed-dialling code Instead of the memory locationFollows Programming a Telephone Number MSN for Transmission 30 t # q dAlways Call Anonymously Restrict Telephone Number Always Transmit Number Restrict Telephone Number Cancel Taneously904 # q d Resetting/Deleting the Charge Counter41 t # q d Charge per Unit of TimePage Activating Call Forwarding in the Exchange Managing Call ForwardingActivating Call Forwarding in the Eumex 704PC LAN Activating/Deactivating Call Data Recording 906Deleting All Call Forwarding Up to 50 call data records are possibleActivating/Deactivating Call Transfer ECT 990990 #q d It as requiredIng and faxes received Activating/Deactivating T-NetBox SignallingDialling tone 51t # q d 50t # q dSMS in a Fixed-line Network Secret PIN is reset to Resetting the Communications SystemRestoring the Default Settings 900 #q dRemote Configuration Remote ConfigurationPC Software GeneralPC Software System PrerequisitesOn the CD-ROM supplied you will find the following software About the SoftwareTeledat RVS-COM is a suite of PC applications Installing the Software Installing the Software and Configuring Internet AccessInstalling the Software Subsequent dialogue you select the Eumex 704PC LAN CD-ROMRestart your PC Installing the Software Installing the Software Connecting to the Internet Connecting to / Disconnecting from the InternetDisconnecting from the Internet Configuring the System Configuring the Eumex 704PC LANConfiguring the System Menu External Isdn / Telephone numbersMenu Call assignment / Incoming Settings Menu Internal subscribersCall Forwarding This feature must be available on your Isdn connection Call forwarding in the exchangeMenu Central data Emergency numbers Menu Charges SummaryConfiguring the System Menu Speed dialling / Settings Urzwahlspeicher Kurzwahlspeicher einzeln/alles löschenMenu Network / Router configuration Colours have the following meanings Red Deactivated Yellow Starting a Program from the Windows TaskbarStarting a Program from the Windows Taskbar GreyCapi Control Capi ControlFlashLoad FlashLoad Updating the Communications System SoftwareFlashLoad FlashLoad Basic Functions Teledat RVS-COMProgram Modules Teledat RVS-COM WinPhone User InterfacePageMobil Installation Home NetworkData Transfer Sharing and Mapping Drives Home NetworkMapping a Drive Home Network Web Configurator Starting the Web ConfiguratorWeb Configurator Isdn Basic SettingsDSL Access Data Isdn Access Data PPP Settings Filter Router Configuration Status Appendix Technical Specifications+5C to +40C Glossary Advice of charge during an outgoing callAppendix Stands for Asymmetric Digital Subscriber LineCcnr Completion of Calls on No Reply Ccbs Completion of Calls to Busy Subscriber100 Isdn stands for Integrated Services Digital Network 101 External line seizureMulti-terminal connection Isdn socket102 PPP NetBox 104Audio Signals / Ringer Cadences Index of Key Words Software components 111107 CE sign WarrantyDeclaration of Conformity Returning Old Communications Systems109 Dealing with Faults Customer Service Important telephone numbers Case of faults Sales enquiries
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