Freedom9 KVM-08P Troubleshooting, When cascading the Master unit does not see the slave units

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Chapter 4: Troubleshooting

General Problems

Q:The OSD menu does not display a “ ” on a channel where a computer is connected and powered up. What do I do?

Your KVM SWITCH will update “ ” every 2 seconds. Using the hot keys to access the OSD menu again should have re-detected all the active channels.

Q: When cascading the MASTER unit does not see the slave unit(s).

One of the following may be the case:

•Refer to the Installation section for information on how to properly connect the daisy-chain cable.

•Make sure the daisy-chain cable that you are using is the one provided. Using any other cable will not guarantee proper operation or video quality.

•Reset all the slave units first and then reset master unit to detect the lost slave unit.

•Although a power supply is not necessary to make the slave unit work, try adding a power supply.

Monitor/Video Problems

Q: I am getting ghosting shadowing or fuzzy images on my monitor. What do I do?

One of the following may be the case:

•Check the cables and make sure they are inserted properly.

•Your resolution and / or refresh rate is extremely high, or your cable is too long. Replace your VGA cables with coaxial, double-shielded cables.

•Check to make sure that the power adapter is plugged in and is working properly. Make sure the power switch is on.

•Lower your refresh rate and / or screen resolution settings.

Keyboard Problems

Q: The keyboard is not detected, or a keyboard error is reported during boot-up.

One of the following may be the case:

•Check the cables and make sure they are inserted properly in the correct ports.

•Check to make sure that the power adapter is plugged in and is working properly. Make sure the power switch is on.

Q:The keyboard is not detected, or a keyboard error is reported during boot-up.

One of the following may be the case:

•Check the cables and make sure they are inserted properly in the correct ports.

•Make sure the keyboard works when directly plugged into the computers.

•Try a different keyboard, but use only 101,102 or 104-key keyboards.

•Make sure that the keyboard driver is for 101, 102 or 104-key keyboards, and not old XT keyboards.

•Check to make sure that the power adapter is plugged in and is working properly. Make sure the power switch is on.

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Contents USER’S Manual Port Stackable Keyboard Video Mouse SwitchFreedom9 Inc. 1 Year Limited Warranty Table of Contents Before you start IntroductionQty Remark Features Specifications General Product Details Front View InstallationRear View Instruction Push button functionRack Installation Hardware InstallationConnecting VGA of Computer Connecting ComputersConnecting VGA of Console Connecting Keyboard & Mouse of ConsoleCheck Again Connecting Keyboard and MouseConnecting Other Computers Connecting KVM PowerDaisy Chain Your Switch Example Password ProtectionConsole Operation Hot Plug FunctionReset Button Selecting Computer Using Push ButtonBelow are the hot key commands list Selecting Computer Using Hot KeySelecting Computer through Hot Key Example Use PgUp or PgDn key for selecting previous or next Bank No Sun symbol indicates a powered on status for the KVM portOSD Operation Details Use up arrow key or down arrow key to select KVM portConsole Operation When cascading the Master unit does not see the slave units TroubleshootingComputer boots up fine, but the mouse does not work PS/2 Mouse Problems Mouse is not detected during boot-upWheel on the Mouse does not work on my computer. Why? Troubleshooting CE Certificate CertificationsPage Freedom9 Inc
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