Avaya CCM3.1 manual Report Pane, Select a Report

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Administering Alarm Reporter

Report Pane

 

 

 

 

Report Pane

When a directory number is selected, a report of historic alarm information is displayed in the Report Pane. There is a short delay before the report is displayed, to enable you to select a different directory number. The report information depends upon the Report Type that you have selected, i.e.

Breakdown or Summary.

Select a Report

Select the type of report you want by:

1.Select Type from the Report menu or click the Report button .

2.Click on either Breakdown or Summary to select the report type.

Breakdown Report

This report is the default report and will show when you first start the program. It provides detailed analysis of the alarm information for the selected directory number. .

The report shows the following information:

Alarm: Selected Alarm state(s).

Level: Alarm Levels

Threshold: The alarm threshold specified within the CCV.

Start Time: Day and Time when the alarm occurred.

Clear Time: Day and Time when the alarm has been cleared within the Switch.

Acknowledged: Time and Day when the supervisor has acknowledged the alarm within the CCV.

Summary Report

This report displays an outline of the historic alarm information. The report shows the following information:

Alarm: Selected Alarm state(s).

Total: Total number of alarm occurrence for a specific alarm state.

Avg Duration: Average duration of a specific alarm state.

Max Duration: Maximum duration of a specific alarm state.

CCM3.1

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Alarm Reporter

38DHB0002UKEL Issue 3 (18/07/2002)

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Contents CCM3.1 Contents Introduction GeneralINDeX Call Center View Alarm Reporter INDeX TaskbarINDeX CCV Alarm Reporter Starting the CCV Alarm ReporterAdministering Alarm Reporter Configuration PaneRefresh Dn List Dn List PaneSort Dn List Report Pane Select a ReportPreview/Print Report Sort ReportsRefresh Report Toolbar Commands AppendixSetup Menu Menu OptionsFile Menu Options MenuThis page has been deliberately left blank Index CCM3.1 Alarm Reporter 38DHB0002UKEL Issue 3 18/07/2002