Avaya CCM3.1 manual Sort Reports, Refresh Report, Preview/Print Report

Page 9

Administering Alarm Reporter

Report Pane

 

 

 

Sort Reports

Either of the reports can be sorted in ascending or descending order. You can only sort the report that is showing in the Report pane. To sort the report on screen:

1.Click the required column title to be sorted. It will be sorted into either ascending or descending order.

Or

Select Sort from the Report menu.

Or

Click the Sort button on the toolbar.

2.From the Sort Report screen select what you want to sort by. The choices are depend upon whether you are creating a breakdown or summary report.

Breakdown Report. - Alarm, Level or Start Time, Clear Time or Acknowledged.

Summary Report- Alarm, Total, Avg Duration, or Max Duration.

3.Select the Sort Direction, i.e. ascending or descending and then click the OK button.

Refresh Report

To receive updated alarm information for selected directory numbers, you need to refresh the information.

To refresh a report select Refresh from the Reports Menu or click .

Preview/Print Report

The Report Preview is enabled once an “alarm information report” is being displayed in the Report Pane. Each report type (Breakdown or Summary) can be previewed in either landscape or portrait orientation. The Report Preview is not dependent upon any printer drivers being installed on the PC. However, if a printer driver is not installed, the print facilities of the application will be disabled.

The title of the report shows the type of report, e.g. Breakdown or Summary. The report also displays the date and time that the data contained in the table was generated along with the User name and the CCV Profile Name.

To preview a report, from, File menu select Report Preview or click

CCM3.1

Page 9

Alarm Reporter

38DHB0002UKEL Issue 3 (18/07/2002)

Image 9
Contents CCM3.1 Contents General IntroductionINDeX Taskbar INDeX Call Center View Alarm ReporterStarting the CCV Alarm Reporter INDeX CCV Alarm ReporterConfiguration Pane Administering Alarm ReporterDn List Pane Sort Dn ListRefresh Dn List Select a Report Report PaneSort Reports Refresh ReportPreview/Print Report Appendix Toolbar CommandsMenu Options Setup MenuFile Menu Options MenuThis page has been deliberately left blank Index CCM3.1 Alarm Reporter 38DHB0002UKEL Issue 3 18/07/2002