Problem: The Cable Modem’s SYNC light blinks for 5 minutes, goes off, comes on again and repeats.
Solution:
•Make sure the connection is secure.
•Check with your cable service provider to make sure that high speed access is available and running.
•In rare instances, the cable signal may be low. Be sure the modem is attached to one of the ports on the first splitter after the cable enters your home or office (see page 21).
•Make sure there is no video amplifier on the same line with the cable modem. (A video amplifier prevents data from returning to the cable provider’s central office.)
Tip: When your cable modem service is restored after a disruption, if you are having difficulty communicating, disconnect and then reconnect the power, and let the modem go through the synchronization process again.
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