Avocent PS/2 IP user manual Troubleshooting

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7. Troubleshooting

1.Ensure that all cables are well seated. Label all of cables with the number for each respective computer to avoid confusion.

2.The recommended VGA cable of PC port distance is 5 meters maximum without ghosting and degradation. Normally, the cable length is based on driver capacity of your VGA card. If you need longer VGA cable, please use VGA extender to accomplish your applications.

3.The recommended PS/2 cable of PC port distance is 5 meters maximum. Normally, the cable length is based on driver capacity of your motherboard PS/2 port. If you need longer PS/2 cable, please use PS/2 extender to accomplish your applications.

4.The Power Jack polarity is center positive and the power adapter need be DC5V, 2.5A.

5.Don’t press any keys on the keyboard while the selected computer is booting up. Otherwise, it might cause the keyboard error or keyboard is not detected at PC side.

6.The computer boot up fine, but keyboard doesn’t work

zMake sure the keyboard works when directly plugged into the computer.

zTry a different keyboard, but use only 101, 102 or 104-key keyboard.

7.The Mouse is not detected during PC boot up.

zMake sure the mouse works when directly plugged into the computer.

zMake sure the mouse is a true PS/2 mouse. A combo mouse will work just as long as it is set for PS/2 mode with the correct adapter. Try a different mouse.

zAvoiding moving the mouse or pressing the mouse buttons when switching ports or during boot up process.

zAvoiding switching ports during shutting down the PC process.

zWhen you switch one PC port to another PC port, the best scan time setting need to be set to 5 sec. or more. Normally, the VGA monitor change one resolution mode to another will take one or two seconds. So, the scan time is not recommended to below 5 seconds.

8.The power switch is off, but the switch still works fine or power adapter is unplugged from the switch, but the switch still works fine.

KVM Switch unit draws the power source from power adapter and all PC’s PS/2 port. Some PC’s PS/2 port can support enough power for the switch, but some PC’s PS/2 port (like laptop, notebook computer…etc.) is unable to supply enough power for the switch. In order to make sure the system can work steadily, please do not set power switch to off state or remove the power adapter from the switch.

9.If forgetting the “ password ” you typed, please contact your supplier.

10.The remote mouse doesn’t work or is not synchronous

Make sure the mouse settings in PS/2 IP-KVM switch match the mouse model. There are some circumstances where the mouse synchronization process could behave incorrectly, refer to Section 5.4.3 for further explanation.

11. Login on PS/2 IP-KVM switch fails.

Was the correct combination of user and password given? On delivery, the user ” super ” has the password ”PS/2 IP-KVM switch” depending on the actual device. Moreover your browser must be configured to accept cookies.

12. The Remote Console window can’t connect to PS/2 IP-KVM switch.

Possibly a firewall prevents access to the Remote Console. Make sure the TCP port numbers 443 or 80 are open for incoming TCP connection establishments.

13. No connection can be established to PS/2 IP-KVM switch.

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Contents Rev PS/2 IP-KVM Switch USER’S ManualTable of Contents Menu Options Installation Quick Installation GuideInitial IP configuration Video modesRemote Console Web interfaceDefault settings for all video modes or only the current one When the sever is dead When the server is up and runningIntroduction Features Package contents Model No port PS/2 IP-KVM switch Port PS/2 IP-KVM Switch Technical specifications Model NoPort Model No Ports PS/2 IP-KVM switch System requirement Model No Ports PS/2 IP-KVM switchCable diagrams PS/2 Cable AT to PS/2 keyboard adapter Optional VGA CablePS/2 to DB9 adapter Optional 16/32 PS/2 KVM over IP switch Connecting PS/2 IP-KVM switch to the host system Hardware installationOperation Overview StepLocal console Internet OptionalConnecting the External Reset/Power Option Initial Configuration ConfigurationInitial configuration via Dhcp server PS/2 IP-KVM switch Setup ToolPS/2 IP-KVM switch setup tool AuthenticationIP autoconfiguration Initial configuration via serial consoleKeyboard, Mouse and Video configuration IP addressRemote Mouse Settings 3.1 PS/2 IP-KVM switch keyboard settingsHost system mouse settings Auto mouse speed and mouse synchronizationSingle and Double Mouse Mode Windows XP Mouse SettingsSpecial Mouse Driver Active DesktopPrerequisites UsageTelnet Internet Explorer displaying the encryption key length Login into the PS/2 IP-KVM switch and logoutMain NavigationRemote Console General description Logout from the PS/2 IP-KVM switchRemote Console Control Bar Main Window16/32 PS/2 KVM over IP switch Monitor Only Exclusive AccessScaling Local Cursor Mouse HandlingRemote Console Options MenuCursor Video SettingsReset this Mode PhaseReset all Modes BrightnessSoft Keyboard Undo Changes14. Remote Console Confirmation Dialog Remote Console Status LineMenu Options Remote Control KVM ConsoleTelnet Console 16/32 PS/2 KVM over IP switch Users And Groups Change PasswordUser Console KVM Settings15. User Console Settings Part 16/32 PS/2 KVM over IP switch 16. Power Control Power ControlKeyboard/Mouse 17. Keyboard and Mouse SettingsVideo 18. Video SettingsNetwork 4Device Settings16/32 PS/2 KVM over IP switch 20. Dynamic DNS Dynamic DNS16/32 PS/2 KVM over IP switch 22. Device Security SecurityAnti Brute Force Setting Certificate Unblocking users24. SSL Certificate Upload 25. Serial Port Serial Port16/32 PS/2 KVM over IP switch 27. Date and Time Date And Time29. Event Log Event LogBoard Summary Device Information32. Event Log List Reset Functions33. Update Firmware Update Firmware34. Unit Reset Unit ResetTroubleshooting CE Certificate CertificatesPin Assignments Single port PS2 KVM over IP Key Codes Table B.1 Key Names Video Modes

PS/2 IP specifications

The Avocent PS/2 IP KVM (Keyboard, Video, Mouse) switch is a sophisticated solution designed to provide remote access and management capabilities for servers and devices located in data centers or remote locations. As IT environments grow increasingly complex, the need for seamless and efficient management tools becomes essential. The Avocent PS/2 IP addresses this need by integrating high-end features and technologies that streamline operation and enhance productivity.

One of the standout features of the Avocent PS/2 IP is its ability to facilitate secure, remote access to connected devices through an IP network. This enables administrators to control servers and troubleshoot issues from virtually anywhere, eliminating the need to be physically present in the server room. The system supports multiple simultaneous user sessions, allowing multiple administrators to connect and manage devices at the same time, which is crucial for teamwork in large IT environments.

In terms of security, the Avocent PS/2 IP employs robust authentication mechanisms, including user-level access control and encrypted remote sessions. This ensures that only authorized personnel can access sensitive systems, significantly reducing the risk of unauthorized access or data breaches.

The Avocent PS/2 IP is designed to support a wide range of operating systems and server hardware, making it an extremely versatile solution for diverse IT infrastructures. It is compatible with various PS/2 devices and incorporates advanced video quality technologies to deliver high-definition video output, ensuring that administrators receive a clear and accurate representation of the connected systems.

Additionally, the device features built-in monitoring and alerting capabilities. These functionalities allow IT teams to keep track of device status, receive notifications of potential issues, and proactively address problems before they escalate into major outages. The ease of integration with existing management software also enhances its effectiveness.

Another significant characteristic of the Avocent PS/2 IP is its scalability. Organizations can easily expand their KVM infrastructure as their needs grow, allowing for the addition of more servers or devices without requiring a complete system overhaul. This flexibility makes it a cost-effective choice for businesses aiming to future-proof their IT operations.

In conclusion, the Avocent PS/2 IP KVM switch combines advanced remote access capabilities, strong security features, and broad compatibility, making it an essential tool for efficient IT management in today’s fast-paced technological landscape. Its design focuses on enhancing productivity and minimizing downtime, proving beneficial for organizations seeking streamlined operations and superior control over their server environments.
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