Atlantis Land A02-RA ME01 Problems Starting Up the I-STORM Adsl Router, Problem Corrective Action

Chapter 4

Troubleshooting

If the ADSL Router is not functioning properly, you can refer first to this chapter for simple troubleshooting before contacting your service provider. This could save your time and effort but if the symptoms persist, then consult your service provider.

Problems Starting Up the I-STORM ADSL ROUTER

Problem

Corrective Action

None of the LEDs are on when you turn on the I-

STORM ADSL ROUTER

.

Check the connection between the adapter and the I-STORM ADSL ROUTER . If the error persists, you may have a hardware problem. In this case you should contact technical support.

Problems with the WAN Interface

Problem	Corrective Action
Initialization of the PVC	Ensure that the cable is connected properly from the ADSL
	port to the wall jack. The ADSL LED on the front panel of
connection failed.
	the I-STORM ADSL ROUTER should be on. Check that
	your VPI, VCI, type of encapsulation and type of
	multiplexing settings are the same as what you collected from
	your telephone company and ISP.
	Reboot the I-STORM ADSL ROUTER . If you still have
	problems, you may need to verify these variables with the
	telephone company and/or ISP.

Problems with the LAN Interface

Problem

Corrective Action

Can’t ping any station on the LAN.

Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a station connected. If it is off, check the cables between your I-STORM ADSL ROUTER and the station.

Verify that the IP address and the subnet mask are consistent between the I-STORM ADSL ROUTER and the workstations.

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