Motorola CPEI 890 user manual Troubleshooting, Power, Computer Cannot Log On to the CPE

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Troubleshooting

6

Chapter 6: Troubleshooting

Power

Check that the AC power adapter is properly plugged into the electrical outlet and into the Desktop CPE.

Check that the electrical outlet is working.

A Computer Cannot Log On to the CPE

Check that the Ethernet cable is properly connected to the Desktop CPE unit and the computer.

Cannot Connect to the Internet

Check the Desktop CPE connection status from the Web Interface, refer to the Connection Status section to verify the connection status.

If the Desktop CPE connection is down, and the gateway has not received an IP for

5 minutes to 10 minutes:

-Re-Run the Setup Wizard.

-If the Setup Wizard does not help, then reset the Desktop CPE using the reset button.

Additional Troubleshooting Help

Contact your service provider for additional help.

6-1

JAN 2011

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Contents CPEi 890 Series Contents Configuring TCP/IP Desktop CPEi 890 User Guide OverviewPowerful Features in a Single Unit Front of the CPEBack of the CPE Operating InformationThis page intentionally left blank Easy Setup InstallationBefore you Begin Advanced Setup Procedure to Log into the CPEBefore you Begin Configuration Logging in to the CPEChange Password Setup Wizard and AuthenticationDevice Time WiMAX Security AccountRestart Button 2Status ScreenThis page intentionally left blank Basic Configuration Personalize MenuDevice Time Tab Password TabDevice Name Tab Restore Factory Settings Tab Internet MenuFirewall Tab WiMAX Security TabInternet Protocol Tab Dynamic DNS Tab Status MenuNetwork Tab Telephony MenuTelephony Tab Account Tab 4Telephony MenuRing Tone Tab Caller ID TabCall Forwarding Tab Voice Mail Tab Special Number Tab Field or Button Description Wi-Fi Wi-Fi MenuWi-Fi Security WEP Configuration WPA/WPA2 ConfigurationWi-Fi Protected Setup WPS Option #1, Push Button Control PBCOption #2, Personal Identification Number PIN This page intentionally left blank Advanced Configuration Port Forwarding MenuForwarding Tab Local Address MenuDhcp Server Tab 2Local Address MenuLease Status Tab Lease Reservation TabControl Panel Certificate Tab Software TabSystem Tab Wi-Fi Advanced About TabField or Button Description WMM This page intentionally left blank Configuring TCP/IP Configuring TCP/IP in Windows XPConfiguring TCP/IP JAN JAN Configuring TCP/IP in Windows Vista JAN 11Local Area Connection selection 13Internet Protocol Version 4 TCP/IPv4 properties selection JAN This page intentionally left blank Troubleshooting PowerAdditional Troubleshooting Help Computer Cannot Log On to the CPETroubleshooting Important Safety and Legal Information 6814927F46