Creative GCD-R542B manual Troubleshooting, Problems with CD-ROM Drive

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C

Troubleshooting

This appendix helps you troubleshoot some common problems you might face.

Problems with CD-ROM Drive

Problem No sound from speakers.

Causes 1. Audio cable is not connected properly or the volume

is not adjusted to an audible level.

2.The drive might be faulty.

3.The card might be faulty.

Solutions 1. Check that your speakers are connected to the correct jack on the sound card and the volume is set to mid-range. Check the Mixer to ensure that the volume is set to mid-range. (See the documentation that comes with your audio card for more details.)

2.Connect earphones to the Stereo Phone Jack. If there is no sound from your earphones, consult your dealer about your faulty drive.

3.Connect earphones to the stereo phone jack. If there is sound from your earphones, check to see the audio cable is connected from the drive to the audio card (see the section “Installing Your Drive” in Chapter 2). If the audio cable is connected and there is no sound from your speakers, consult your dealer about your faulty card.

Troubleshooting C-1

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Contents CD ROM Upgrade CD-ROM Upgrade Regulatory Information ModificationsSafety Information Compliance Checking System Requirements IntroductionBefore You Begin Obtaining Latest InformationUsing this Guide Making a Copy of Your DiskettesDocument Conventions Text Element Use Bold Icon Use Knowing Your CD-ROM Drive Drive’s Front Panel Volume ControlBusy Indicator Stereo Phone JackStop/Eject Button Play/Skip ButtonEject Hole Disc TrayHolding a disc Digital Output Connector Drive’s Rear PanelPower-in Connector CD Audio ConnectorIDE CD-ROM Data Connector Master/Slave JumperSetting Up Your CD-ROM Drive Items required for setting up your CD-ROM driveInstalling Your Drive IDE CD-ROM interface cardInserting Your Drive into Your System Vacating a drive bay Connecting Cables to Your Drive’s Rear Panel Inserting your CD-ROM driveConnecting power cable to your CD-ROM drive Connecting Cables to Your Card Connecting CD audio cable to your CD-ROM drive10 Connecting data cable to the audio card 12 Fastening the drives to your system 13 Locating a vacant slot 15 Inserting the IDE CD-ROM interface card 17 Connecting the data cable to the interface card 19 Fastening the drives to your system Page Page 22 Connecting the CD audio cable to the audio card Installing the Software 23 Fastening the drives to your systemTesting the Installation CONFIG.SYSSetting Up Your CD-ROM Drive Using QuickCD Running DOS QuickCDUnderstanding the DOS QuickCD Screen QuickCD screenThis function is ignored Running Windows QuickCD Quitting DOS QuickCDProgram Item Properties dialog box Select MCI CD Audio from the Add dialog box Starting Windows QuickCD Understanding the Windows QuickCD Control WindowForwards the current track by 10 seconds Using the Control Menu Box Control menuCustomizing Windows QuickCD Preferences dialog boxQuitting Windows QuickCD Changing the Driver Settings Doing More with Your CD-ROM DriveSBIDE.SYS Settings IDE Port Addr, irq Addresses Used MSCDEX.EXE Settings Running Cdsetup Locking the Disc TrayConnecting Additional Drives Configuring the Master/Slave Jumper Setting Enabling and Disabling JumpersJumper labeled CS is reserved and should not be used Connecting the Drives Daisy-chaining the drivesPerformance Characteristics Technical DataPhysical Dimensions Typical Audio Performance Environmental Operating LimitsResolving Hardware Conflicts AddressesChanging Base I/O Address Figure B-1 IDE Port settings for the IDE CD-ROM Interface Changing IRQ Line IDE Port IRQ LinesResolving Hardware Conflicts B-5 Troubleshooting Problems with CD-ROM DriveTroubleshooting C-2 PathMSCDEX /DMSCD001 /DMSCD002 /V /M8 Glossary CD-ROM/XATrack Logical region of a disc. Each track can Technical Support Inside U.S.A., Canada and South AmericaInside Europe FranceInside Asia Through CompuserveIf you are already a member of Compuserve If you are not a member of Compuserve valid only in U.S.A