Verizon Network Manager Nodes manual Obtain Customer Support, Select Help & Contact Contact Us

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Obtain Customer Support

Contact Customer Support for any Networx Universal Customer Center related issues. They can assist you with product and platform questions, errors, and password resets.

Contact your account team with any account specific questions on equipment or service, pricing information, or adding additional users to Networx Universal Customer Center.

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Figure 13-1: Contact Us

Select Help & Contact Contact Us.

Call toll-free at 888-624-7821.

Send an e-mail to NXU-HelpDesk@verizonbusiness.com.

January 15, 2008

Version 1.08

13-1

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Contents Version Page Table of Contents Obtain Customer Support Access HelpCopy Classic to Nodes View and Maintain OrdersSystem Requirements Networx Universal Customer Center OverviewVersion January 15 Product Overview Network Manager Overview Features and BenefitsVersion January 15 Review the Network Control System Network Control System Model Reusable Analyze Nodes-Based RoutingNodes-Based Routing NodeLabel Analyze Node-Based Routing, cont’dValue-Based Node Routing Node Types Routing Node TypesVersion January 15 Search Identify Details in the Navigation TreeExpand Navigation Tree Node DetailsCorporation Details Navigation Tree Node Details, cont’dPlan Level Number Details Set DetailsPlan Details View and Print a Plan Routing Plan MaintenancePlan Details View Plan DetailsModel Details View the Details of a Parent or Child NodeTermination Details View Termination DetailsTermination Details View Termination Details, cont’dView a Structure Implement a Plan Implementation Details Implementation DetailsFor Your Information Implement Order ResultsVersion January 15 Perform a Quick Perform Quick Percent Allocations and Termination ChangesChange the Percent Allocation Routing Plan Maintenance Quick ChangeSubmit Percent Allocation Change Set a Rollback Date and TimeQuick Change Replace a TerminationLTerm Select Termination Selection QuickAdd a Termination Quick Add a Termination, cont’d Delete a Termination or Treatment Quick Quick Change Redefine a DAL Termination Redefine a DAL TerminationDAL Termination Node Redefine a DTR Redefine a DAL Termination, cont’d10 Quick Change Limited Quick11 Submit Quick with Pending Order Limited Quick, cont’d12 Home Perform a Quick from the Integrated Call Tree ICT13 ICT Perform a Quick from the ICT, cont’d14 Quick Orders Submit an ICT Quick OrderVersion January 15 View the Order History for a Plan View Plan History and CompareOrder List Show HistoryOrder Differences Order Differences Toolbar Show Differences Plan CompareClick Close to return to the Home Classic to Nodes Copy Copy Classic to NodesCopy Plan to Nodes Copy Classic to Nodes, cont’dClassic to Nodes Routing Plan Change Your Main Plan Plan Level Info UpdateDelete a Classic Plan Delete a Classic Plan10-6 Version January 15 View and Maintain Orders Order Filter Use the Order FilterColumn Preferences Set Column PreferencesFirst half of Order List View the Order ListFirst Half of Order List Interpret the Order ListOrder Manager View the Details of an OrderClick Unapprove to unapprove an order Edit an OrderOrder Calendar View the Order CalendarHelp Access Help12-2 Version January 15 Select Help & Contact Contact Us Obtain Customer Support13-2 Version January 15 Index