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| Troubleshooting |
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| What’s the |
| What it means: |
| How to Resolve: |
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| Problem? |
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| coverage is not |
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| affected. |
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| • | Verify that your |
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| account has been |
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| activated. Contact |
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| your technology |
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| administrator or |
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| designated field care |
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| representative. |
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| GPS does not | Either: | • | Verify that the |
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| operate. | - | Coverage in the |
| antenna has direct |
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| line of sight to |
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| area is bad. |
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| satellite. |
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| - | Antenna may be |
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| • | Move to another |
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| improperly |
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| area. |
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| installed or |
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| defected. | • | Are you in a parking |
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| garage where GPS |
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| signal will not be |
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| received? |
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GPS is slow. | It is normal for the |
| GPS to take up to 5 |
| minutes to acquire the |
| first reading. |
•Wait for an appropriate amount of time for communication to take place. If attempts are taking longer than 5 or more minutes, contact your system administrator.
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