Check for virus and firewall issues

Internet Connectivity Sometimes the Internet or Internet site is experiencing problems. Try pinging the DIRECWAY Web server (www.direcway.com) instead of the Web server or site you could not connect to.

Note: The DIRECWAY Internet server may not be accessible or may not respond.

In such a case, you should try to ping another Web server.

Check for virus and firewall issues

If pinging the DIRECWAY Web server succeeds, the problem is probably in the particular Web server that you were trying to access. Try accessing it later.

If pinging the DIRECWAY Web server does not succeed, try pinging the DNS server address 198.77.116.8. If you cannot ping that address, contact customer support. If you are a business customer contact your System Administrator.

If you can ping the DNS server address but not surf the Internet, check the DNS Server settings in your operating system TCP/IP settings. In Windows 2000, for example, the menu is accessed using the instructions below. Other Windows systems will have similar windows and menus.

1.Go to Programs→Settings→Control Panel→Network and Dial-up Connections.

2.Right-click on the Local Area Connection icon and select Properties. The

Local Area Connection Properties window appears.

3.Select TCP/IP from the list of components and click Properties. The Internet Protocol (TCP/IP) Properties window appears.

4.Click Advanced. The Advanced TCP/IP Settings window appears.

5.Click Add in the Default Gateways box. A TCP/IP Gateway Address screen appears.

6.Type 198.77.116.8 in the Gateway field and click Add. The address is added to the Default Gateways list.

7.Click OK to close all the windows.

8.Now try accessing or pinging the DIRECWAY Internet server or other Web servers again. You should be successful.

If these steps do not work, wait awhile and try them again. There may be a temporary Internet connection outage.

If you still cannot surf the Internet and you are using a firewall, work through the firewall instructions below. Otherwise, please contact your service provider for further assistance.

If you have checked gone through all the steps in this section and still cannot surf the Internet, check your computer for viruses. A virus can prevent you from operating normally. If you find a virus, delete or disable it and try surfing again.

If you are using a firewall, check that none of your settings are blocking access to the Internet or the DIRECWAY servers. If you do not know how to do this, disable the firewall. If you can surf after disabling the firewall, you need to learn how to set up the firewall so that it does not block DIRECWAY. Refer to the firewall manufacturer’s instructions.

Finally, check and make sure you are using the latest version of your virus and/or firewall program. These are updated frequently. If you are not using the latest version, update and run the programs again.

32 DW6000 Troubleshooting

DW6000 specifications

The Hughes DW6000 is a high-performance satellite modem designed primarily for broadband Internet access, particularly in remote and rural areas where traditional wired options aren’t feasible. This equipment is prominent within Hughes Network Systems' lineup of satellite communication technologies and offers a robust solution for both residential and commercial applications.

One of the standout features of the Hughes DW6000 is its compatibility with the HughesNet satellite broadband service. It supports two-way satellite Internet connectivity, allowing users to send and receive data simultaneously, which enhances Internet speed and efficiency. The modem operates on the Ka-band, which is known for providing higher bandwidth and faster data transmission rates compared to traditional Ku-band systems.

The DW6000 is equipped with advanced technologies such as Adaptive Coding and Modulation (ACM), which dynamically adjusts data transmission rates based on network conditions. This feature ensures optimal performance and availability of service, even under less-than-ideal weather conditions or during peak usage times. Additionally, it includes built-in Quality of Service (QoS) capabilities, which prioritize network traffic to maintain steady, reliable performance for applications like video streaming and VoIP.

With a user-friendly design, the Hughes DW6000 offers straightforward installation and setup processes, making it accessible for users who may not have technical expertise. Its compact size also allows for easy placement in various environments.

Moreover, the modem supports various interface options, including Ethernet for connecting multiple devices, and USB connections for individual setups. This versatility makes it a fit for both home networks and small office environments.

The DW6000 also has security features in place, including encryption options to safeguard data transmission. This is particularly important in today's digital landscape, where data privacy and security are vital considerations.

In summary, the Hughes DW6000 satellite modem stands out for its robust features, including support for high-speed Internet access, dynamic transmission adjustments through ACM, and user-friendly installation. Its versatility, combined with essential security measures, makes it a solid choice for anyone looking to establish reliable connectivity in hard-to-reach locations. Whether for home use or business applications, the DW6000 delivers the performance needed to keep users connected in an increasingly digital world.