Device other than computer connected to DW6000

Problem: Receive LED not on

3.If the System Control Center is still not available, try pinging the DW6000 by entering ping 192.168.0.1 at a DOS command line.

If ping does not work, power cycle the DW6000 by unplugging it from the power strip or surge protector, waiting 10 seconds, and plugging it back in. If you still cannot ping, contact customer support.

If the ping results show request timed out power cycle the unit.

If the ping results show Reply but from... , check the browser settings. Make sure the dial-up connection and proxy server are not configured.

a.In Internet Explorer go to Tools→Internet Options→Connections.

b.In the Dial-up settings section, make sure Never dial a connection is selected.

c.Click on LAN Settings. The LAN Settings window appears.

d.Make sure all checkboxes are unchecked.

e.Click on OK to close all windows.

You should now be able to access the Control Center. If you cannot, contact customer support.

If a device other than a computer is connected to the DW6000, the Control Center is probably never accessible. However, you can still use the LED indicators to troubleshoot, as described below.

If the DW6000 is not operating normally and the receive LED is not lit, take the following steps:

•Check all cable connections. See Figure 24. Tighten any that seem loose.

•If the LED still does not come on, power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector, waiting ten seconds, and plugging it back in.

•If the problem persists, contact customer support.

Note: Often, if the Receive LED is not lit, the other LEDs will not be lit either.

36 DW6000 Troubleshooting

DW6000 specifications

The Hughes DW6000 is a high-performance satellite modem designed primarily for broadband Internet access, particularly in remote and rural areas where traditional wired options aren’t feasible. This equipment is prominent within Hughes Network Systems' lineup of satellite communication technologies and offers a robust solution for both residential and commercial applications.

One of the standout features of the Hughes DW6000 is its compatibility with the HughesNet satellite broadband service. It supports two-way satellite Internet connectivity, allowing users to send and receive data simultaneously, which enhances Internet speed and efficiency. The modem operates on the Ka-band, which is known for providing higher bandwidth and faster data transmission rates compared to traditional Ku-band systems.

The DW6000 is equipped with advanced technologies such as Adaptive Coding and Modulation (ACM), which dynamically adjusts data transmission rates based on network conditions. This feature ensures optimal performance and availability of service, even under less-than-ideal weather conditions or during peak usage times. Additionally, it includes built-in Quality of Service (QoS) capabilities, which prioritize network traffic to maintain steady, reliable performance for applications like video streaming and VoIP.

With a user-friendly design, the Hughes DW6000 offers straightforward installation and setup processes, making it accessible for users who may not have technical expertise. Its compact size also allows for easy placement in various environments.

Moreover, the modem supports various interface options, including Ethernet for connecting multiple devices, and USB connections for individual setups. This versatility makes it a fit for both home networks and small office environments.

The DW6000 also has security features in place, including encryption options to safeguard data transmission. This is particularly important in today's digital landscape, where data privacy and security are vital considerations.

In summary, the Hughes DW6000 satellite modem stands out for its robust features, including support for high-speed Internet access, dynamic transmission adjustments through ACM, and user-friendly installation. Its versatility, combined with essential security measures, makes it a solid choice for anyone looking to establish reliable connectivity in hard-to-reach locations. Whether for home use or business applications, the DW6000 delivers the performance needed to keep users connected in an increasingly digital world.