Hughes manual 34 DW6000 Troubleshooting

Page 42

Ethernet

Ethernet cable

AC power cord

Surge protector

Power supply

DC power cord

Receive cable (Satellite In)

Transmit cable

(Satellite Out)

Figure 24: DW6000 power and cable connections

Check the Power LED Check the Power LED. If it is lit, proceed to the next troubleshooting step. If it is not lit, perform the following steps.

1.Power cycle the DW6000 by unplugging the power cord from the power strip or surge protector, waiting 10 seconds, and plugging it back in.

2.If the Power LED is still not lit, check that the AC cord is securely attached to both the power adapter and the DW6000.

3.If the Power LED is still not lit, plug a small appliance, such as a radio, into both the power strip or surge protector and the wall outlet or other power source. If it works, the power sources are functional. Call customer support for assistance.

Check the LAN LED Check the LAN LED. If it is lit, proceed to the next troubleshooting step. If it is not lit, perform the following steps.

1.Check that the Ethernet cable is connected to the DW6000 LAN port and to the computer’s Ethernet port.

2.If the LAN LED is still not lit, power cycle the DW6000 by unplugging the power cord from the power strip or surge protector, waiting 10 seconds, and plugging it back in.

3.If the LAN LED is still not lit, check the Windows Device Manager to see if

your computer's NIC is installed correctly.

34 DW6000 Troubleshooting

Image 42
Contents User Guide Trademarks Iii Satellite Dish Antenna Grounding Page Page Contents Viii Contents DW6000 installation and components Contact information System requirementsPreventative maintenance DW6000 componentsOperating considerations Professional installation or service requirement Grounding requirementHow the DW6000 works DW6000 Direcway SystemDW6000 installation and components Direcway System Control Center How to access the System Control Center Another way to access the Control CenterProblem is reported System Status System Status screen displays the fields described belowReception Info Reception Info screenTransmission Info Transmission Info screenTurbo Page if enabled, speeds Web surfing Connectivity Test Link Help Menu MyDIRECWAYFatal Error Indication Weather and Signal Strength DW6000 LEDs OperationDW6000 LEDs DW6000 LED operation Ethernet port LED operationUSB/LAN LED 18 DW6000 LEDs Operation Configuring E-mail Configuring Direcway e-mailInternet Connection Wizard Mail Server Names Configuring E-mail Select Getting Started Category POP3.direcway.com DW6000 Troubleshooting OverviewCannot surf but can access Control Center Check that the unit is commissionedReception info Check that TCP acceleration is operational Transmission infoSystem Status, TCP Acceleration Status Check Network Operations Center NOC Connectivity Connectivity Test Check for virus and firewall issues Cannot access the Control Center 34 DW6000 Troubleshooting DW6000 Troubleshooting Device other than computer connected to DW6000 Problem System LED not lit Pedestal base Orienting pedestal base and DW6000DW6000 guides 40 DW6000 Troubleshooting Frequently asked questions What is Automatic Cross Polarization ACP?Is Direcway compatible with my Mac? Can I put this system on a boat or in an RV? Frequently asked questions Typical operating system settings Configuring Windows for a DW6000 with a static IP address Windows 98SEor METCP/IP Properties Windows 2000 1. Select Start→Settings→Control Panel Local Area Connection Properties DW6000 Properties Typical operating system settings Configuring Windows when Dhcp is enabled Control PanelGateway tab Network and Dial-up Connections Internet Protocol Properties Network Connections Local Area Connection Properties Mac Systems Preferences menu Configuring a MacIntosh when Dhcp is enabled Select Manually from the Configure drop-down listTypical operating system settings Home Networking Basic wireless considerations Site with DW6000 and wireless LAN installedSite with DW6000 and Ethernet LAN installed Basic Ethernet considerationsPage Glossary Glossary Glossary Glossary Index DhcpIndex
Related manuals
Manual 174 pages 13.68 Kb

DW6000 specifications

The Hughes DW6000 is a high-performance satellite modem designed primarily for broadband Internet access, particularly in remote and rural areas where traditional wired options aren’t feasible. This equipment is prominent within Hughes Network Systems' lineup of satellite communication technologies and offers a robust solution for both residential and commercial applications.

One of the standout features of the Hughes DW6000 is its compatibility with the HughesNet satellite broadband service. It supports two-way satellite Internet connectivity, allowing users to send and receive data simultaneously, which enhances Internet speed and efficiency. The modem operates on the Ka-band, which is known for providing higher bandwidth and faster data transmission rates compared to traditional Ku-band systems.

The DW6000 is equipped with advanced technologies such as Adaptive Coding and Modulation (ACM), which dynamically adjusts data transmission rates based on network conditions. This feature ensures optimal performance and availability of service, even under less-than-ideal weather conditions or during peak usage times. Additionally, it includes built-in Quality of Service (QoS) capabilities, which prioritize network traffic to maintain steady, reliable performance for applications like video streaming and VoIP.

With a user-friendly design, the Hughes DW6000 offers straightforward installation and setup processes, making it accessible for users who may not have technical expertise. Its compact size also allows for easy placement in various environments.

Moreover, the modem supports various interface options, including Ethernet for connecting multiple devices, and USB connections for individual setups. This versatility makes it a fit for both home networks and small office environments.

The DW6000 also has security features in place, including encryption options to safeguard data transmission. This is particularly important in today's digital landscape, where data privacy and security are vital considerations.

In summary, the Hughes DW6000 satellite modem stands out for its robust features, including support for high-speed Internet access, dynamic transmission adjustments through ACM, and user-friendly installation. Its versatility, combined with essential security measures, makes it a solid choice for anyone looking to establish reliable connectivity in hard-to-reach locations. Whether for home use or business applications, the DW6000 delivers the performance needed to keep users connected in an increasingly digital world.