Hughes DW6000 manual Cannot access the Control Center

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Cannot access the Control Center

The DW6000 LEDs

If you cannot access the Control Center, you can still get information from the DW6000 LEDs that can enable you to restore connectivity. Follow the troubleshooting procedures below. Remember that any problem may be caused by more than one thing. If you implement a troubleshooting procedure but still cannot access the Control Center, proceed to the next step. Also, try the troubleshooting procedures more than once before contacting customer support.

Remember to also try to access the Control Center by clicking on the shortcut or typing www.direcwaysupport.com in the URL address or location bar, try typing http://192.168.0.1 in the bar and pressing Enter.

The DW6000 has five LED indicators on the front panel. See Figure 11 on page 17. They are listed below.

Note: Whenever the LEDs do not function properly as described below, check to be sure you have the correct power supply, PN 1031105-0001.

•LAN - The LAN indicator shows whether the LAN is connected and usable, and whether there is receive or transmit activity.

•Transmit - The Transmit indicator shows whether the DW6000 can transmit or is transmitting, or if some condition is preventing transmission.

•Receive - The Receive indicator shows whether the DW6000 has acquired the correct outroute, is receiving, or if some condition is preventing reception.

•System - The System indicator shows whether the DW6000 is completely operational or not.

•Power - The Power indicator shows if the DW6000 is powered on and operating normally.

Fatal error indication If the Power LED is off and one or more of the other LEDs is flashing, the unit may have to be replaced. If there is not fatal error indication, proceed to the next troubleshooting step.

First try power cycling the DW6000 by disconnecting the power from the power strip or surge protector, waiting 10 seconds, and then plugging it back in. The unit may recover.

Note: If the fatal error indication continues, the unit must be replaced.

Please contact customer support.

All LEDs off If all the LEDs are off, check that all the power connections are secure. If they are, unplug the AC power cord from the surge protector or other power source. If the LEDs do not come on, contact customer support.

DW6000 Troubleshooting 33

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Contents User Guide Trademarks Iii Satellite Dish Antenna Grounding Page Page Contents Viii Contents Contact information System requirements DW6000 installation and componentsDW6000 components Preventative maintenanceOperating considerations Grounding requirement Professional installation or service requirementDW6000 Direcway System How the DW6000 worksDW6000 installation and components Direcway System Control Center Another way to access the Control Center How to access the System Control CenterProblem is reported System Status screen displays the fields described below System StatusReception Info screen Reception InfoTransmission Info screen Transmission InfoTurbo Page if enabled, speeds Web surfing MyDIRECWAY Connectivity Test Link Help MenuDW6000 LEDs Fatal Error Indication Weather and Signal StrengthDW6000 LEDs Operation Ethernet port LED operation DW6000 LED operationUSB/LAN LED 18 DW6000 LEDs Operation Configuring Direcway e-mail Configuring E-mailInternet Connection Wizard Mail Server Names Configuring E-mail Select Getting Started Category POP3.direcway.com Overview DW6000 TroubleshootingCheck that the unit is commissioned Cannot surf but can access Control CenterReception info Transmission info Check that TCP acceleration is operationalSystem Status, TCP Acceleration Status Check Network Operations Center NOC Connectivity Connectivity Test Check for virus and firewall issues Cannot access the Control Center 34 DW6000 Troubleshooting DW6000 Troubleshooting Device other than computer connected to DW6000 Problem System LED not lit Orienting pedestal base and DW6000 Pedestal baseDW6000 guides 40 DW6000 Troubleshooting What is Automatic Cross Polarization ACP? Frequently asked questionsIs Direcway compatible with my Mac? Can I put this system on a boat or in an RV? Frequently asked questions Typical operating system settings Windows 98SEor ME Configuring Windows for a DW6000 with a static IP addressTCP/IP Properties Windows 2000 1. Select Start→Settings→Control Panel Local Area Connection Properties DW6000 Properties Typical operating system settings Control Panel Configuring Windows when Dhcp is enabledGateway tab Network and Dial-up Connections Internet Protocol Properties Network Connections Local Area Connection Properties Mac Systems Preferences menu Select Manually from the Configure drop-down list Configuring a MacIntosh when Dhcp is enabledTypical operating system settings Home Networking Site with DW6000 and wireless LAN installed Basic wireless considerationsBasic Ethernet considerations Site with DW6000 and Ethernet LAN installedPage Glossary Glossary Glossary Glossary Dhcp IndexIndex
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DW6000 specifications

The Hughes DW6000 is a high-performance satellite modem designed primarily for broadband Internet access, particularly in remote and rural areas where traditional wired options aren’t feasible. This equipment is prominent within Hughes Network Systems' lineup of satellite communication technologies and offers a robust solution for both residential and commercial applications.

One of the standout features of the Hughes DW6000 is its compatibility with the HughesNet satellite broadband service. It supports two-way satellite Internet connectivity, allowing users to send and receive data simultaneously, which enhances Internet speed and efficiency. The modem operates on the Ka-band, which is known for providing higher bandwidth and faster data transmission rates compared to traditional Ku-band systems.

The DW6000 is equipped with advanced technologies such as Adaptive Coding and Modulation (ACM), which dynamically adjusts data transmission rates based on network conditions. This feature ensures optimal performance and availability of service, even under less-than-ideal weather conditions or during peak usage times. Additionally, it includes built-in Quality of Service (QoS) capabilities, which prioritize network traffic to maintain steady, reliable performance for applications like video streaming and VoIP.

With a user-friendly design, the Hughes DW6000 offers straightforward installation and setup processes, making it accessible for users who may not have technical expertise. Its compact size also allows for easy placement in various environments.

Moreover, the modem supports various interface options, including Ethernet for connecting multiple devices, and USB connections for individual setups. This versatility makes it a fit for both home networks and small office environments.

The DW6000 also has security features in place, including encryption options to safeguard data transmission. This is particularly important in today's digital landscape, where data privacy and security are vital considerations.

In summary, the Hughes DW6000 satellite modem stands out for its robust features, including support for high-speed Internet access, dynamic transmission adjustments through ACM, and user-friendly installation. Its versatility, combined with essential security measures, makes it a solid choice for anyone looking to establish reliable connectivity in hard-to-reach locations. Whether for home use or business applications, the DW6000 delivers the performance needed to keep users connected in an increasingly digital world.
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