Hughes manual DW6000 Troubleshooting

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a.In Windows 2000, for example, right-clickMy Computer on the desktop and choose Properties→Hardware→Device Manager. A screen appears listing all the devices installed on the computer.

b.If the NIC is not properly installed, a red X will appear next to its listing. Troubleshoot the NIC installation using the manufacturer’s instructions

and Windows documentation.

If the My Computer icon is not available, click Start→Settings→Control Panel→Administrative Tools→Computer Management→System Tools→Device Manager.

4.If the LAN LED is still not lit after fixing any NIC problems, check the back panel LEDs.

a.If the Orange LED is lit and the front panel LAN LED is NOT, please contact Technical Support for further assistance.

b.If both the Orange LED and the front panel LAN LED are not lit, check all network equipment that connects the computer with the DW6000, including the computer's Ethernet card, Ethernet cable(s) and any switch or hub. Swap out one or more of the items to isolate the problem.

c.If all the equipment seems alright, power cycle the DW6000 by unplugging the power cord from the power strip or surge protector. If this doesn't solve the issue, refer to the vendor that supplied the network equipment.

5.If the LAN LED is still not lit, try connecting the DW6000 to another computer. If the Power and LAN LEDs are lit, the problem is with your computer. If they are not lit, contact customer support.

LAN LED is lit If the LAN LED is lit, disconnect the Ethernet cable. The LAN LED will either stay lit or go dark. Follow the appropriate instructions below.

If LAN LED stays lit If the LAN LED stays lit, power cycle both the DW6000 and the computer by unplugging the power cords from the power strip or surge protector, waiting 10 seconds, and plugging them back in. Do not reconnect the Ethernet cable.

If the LAN LED is lit after the DW6000 powers back on, call customer support.

If LAN LED goes dark 1. If the LAN LED goes dark, plug the Ethernet cable back into the DW6000 Ethernet port.

2.Check the IP address assigned to the computer.

a.In Windows, go to Start→Run. The Run box appears.

b.Type command in the Open field and click OK. The Command window appears.

c.Type ipconfig at the prompt and press Enter. Information related to the computer’s network configuration appears.

d.Check the IP Address. If the IP address is set to "0.0.0.0" or to an address that begins with "169.254", make sure the TCP/IP settings for your NIC are set to "Obtain IP address automatically". For more information, see Configuring Windows when DHCP is enabled on page 52.

If the TCP/IP settings are correct, power cycle the computer; this sets the IP address correctly.

If the ipconfig command did not display IP address information, there is probably a problem with the NIC. Refer to the manufacturer’s documentation.

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Contents User Guide Trademarks Iii Satellite Dish Antenna Grounding Page Page Contents Viii Contents Contact information System requirements DW6000 installation and componentsDW6000 components Preventative maintenanceOperating considerations Grounding requirement Professional installation or service requirementDW6000 Direcway System How the DW6000 worksDW6000 installation and components Direcway System Control Center Another way to access the Control Center How to access the System Control CenterProblem is reported System Status screen displays the fields described below System StatusReception Info screen Reception InfoTransmission Info screen Transmission InfoTurbo Page if enabled, speeds Web surfing MyDIRECWAY Connectivity Test Link Help MenuDW6000 LEDs Operation Fatal Error Indication Weather and Signal StrengthDW6000 LEDs Ethernet port LED operation DW6000 LED operationUSB/LAN LED 18 DW6000 LEDs Operation Configuring Direcway e-mail Configuring E-mailInternet Connection Wizard Mail Server Names Configuring E-mail Select Getting Started Category POP3.direcway.com Overview DW6000 TroubleshootingCheck that the unit is commissioned Cannot surf but can access Control CenterReception info Transmission info Check that TCP acceleration is operationalSystem Status, TCP Acceleration Status Check Network Operations Center NOC Connectivity Connectivity Test Check for virus and firewall issues Cannot access the Control Center 34 DW6000 Troubleshooting DW6000 Troubleshooting Device other than computer connected to DW6000 Problem System LED not lit Orienting pedestal base and DW6000 Pedestal baseDW6000 guides 40 DW6000 Troubleshooting What is Automatic Cross Polarization ACP? Frequently asked questionsIs Direcway compatible with my Mac? Can I put this system on a boat or in an RV? Frequently asked questions Typical operating system settings Windows 98SEor ME Configuring Windows for a DW6000 with a static IP addressTCP/IP Properties Windows 2000 1. Select Start→Settings→Control Panel Local Area Connection Properties DW6000 Properties Typical operating system settings Control Panel Configuring Windows when Dhcp is enabledGateway tab Network and Dial-up Connections Internet Protocol Properties Network Connections Local Area Connection Properties Mac Systems Preferences menu Select Manually from the Configure drop-down list Configuring a MacIntosh when Dhcp is enabledTypical operating system settings Home Networking Site with DW6000 and wireless LAN installed Basic wireless considerationsBasic Ethernet considerations Site with DW6000 and Ethernet LAN installedPage Glossary Glossary Glossary Glossary Dhcp IndexIndex
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DW6000 specifications

The Hughes DW6000 is a high-performance satellite modem designed primarily for broadband Internet access, particularly in remote and rural areas where traditional wired options aren’t feasible. This equipment is prominent within Hughes Network Systems' lineup of satellite communication technologies and offers a robust solution for both residential and commercial applications.

One of the standout features of the Hughes DW6000 is its compatibility with the HughesNet satellite broadband service. It supports two-way satellite Internet connectivity, allowing users to send and receive data simultaneously, which enhances Internet speed and efficiency. The modem operates on the Ka-band, which is known for providing higher bandwidth and faster data transmission rates compared to traditional Ku-band systems.

The DW6000 is equipped with advanced technologies such as Adaptive Coding and Modulation (ACM), which dynamically adjusts data transmission rates based on network conditions. This feature ensures optimal performance and availability of service, even under less-than-ideal weather conditions or during peak usage times. Additionally, it includes built-in Quality of Service (QoS) capabilities, which prioritize network traffic to maintain steady, reliable performance for applications like video streaming and VoIP.

With a user-friendly design, the Hughes DW6000 offers straightforward installation and setup processes, making it accessible for users who may not have technical expertise. Its compact size also allows for easy placement in various environments.

Moreover, the modem supports various interface options, including Ethernet for connecting multiple devices, and USB connections for individual setups. This versatility makes it a fit for both home networks and small office environments.

The DW6000 also has security features in place, including encryption options to safeguard data transmission. This is particularly important in today's digital landscape, where data privacy and security are vital considerations.

In summary, the Hughes DW6000 satellite modem stands out for its robust features, including support for high-speed Internet access, dynamic transmission adjustments through ACM, and user-friendly installation. Its versatility, combined with essential security measures, makes it a solid choice for anyone looking to establish reliable connectivity in hard-to-reach locations. Whether for home use or business applications, the DW6000 delivers the performance needed to keep users connected in an increasingly digital world.
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