Dell R220 Getting Help, Contacting Dell, Locating Your System Service Tag, Documentation Feedback

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Getting Help

Contacting Dell

NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.

To contact Dell for sales, technical support, or customer-service issues:

1.Visit dell.com/support.

2.Select your country from the drop-down menu on the top left corner of the page.

3.For customized support:

a)Enter your system service tag in the Enter your Service Tag field.

b)Click Submit.

The support page that lists the various support categories is displayed.

4.For general support:

a)Select your product category.

b)Select your product segment.

c)Select your product.

The support page that lists the various support categories is displayed.

Locating Your System Service Tag

Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag. This information is used by Dell to route support calls to the appropriate personnel.

Documentation Feedback

If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback.

Quick Resource Locator

Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting dell.com/QRL or by using your smartphone and a model specific Quick Resource (QR) code located on your Dell PowerEdge system. To try out the QR code, scan the following image.

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Contents Dell PowerEdge R220 Page Contents Page Jumpers And Connectors Getting Help About Your System Front-Panel Features And IndicatorsSee Getting Help Back-Panel Features and Indicators Back-Panel Features And IndicatorsRelated Documentation NIC Indicator CodesQuick Resource Locator Page Choosing The System Boot Mode Using The System Setup And Boot ManagerResponding To Error Messages Entering System SetupUsing The System Setup Navigation Keys System Setup Main Screen System Setup OptionsSystem Bios Screen Processor Settings Screen Memory Settings ScreenSystem Information Screen Menu Item Description Embedded Sata Sata Settings ScreenIntegrated Devices Screen Boot Settings ScreenSerial Port Address Serial Communications ScreenSystem Security Screen System Profile Settings ScreenRecovery Delay Miscellaneous SettingsAssigning a System And/Or Setup Password System And Setup Password FeaturesUsing Your System Password To Secure Your System Deleting Or Changing An Existing Setup PasswordOperating With a Setup Password Enabled Using The Boot Manager Navigation Keys Entering The Uefi Boot ManagerBoot Manager Screen IDRAC Settings UtilityUefi Boot Menu Embedded System ManagementChanging The Thermal Settings Entering The iDRAC Settings UtilityInstalling The Front Bezel Installing System ComponentsRecommended Tools Front Bezel OptionalOpening The System Opening And Closing The SystemClosing The System Inside The SystemRemoving The Chassis Intrusion Switch Chassis Intrusion SwitchOptical Drive Optional Installing The Chassis Intrusion SwitchRemoving The Optical Drive Removing and Installing the Optical Drive Installing The Optical DriveRemoving a 3.5 Inch Hard-Drive Cage Hard DrivesHard-drive cage Installing a 3.5 Inch Hard-Drive Cage Removing a 3.5 Inch Hard Drive From The Hard-Drive Cage Installing a 3.5 Inch Hard Drive Into The Hard-Drive CageRemoving a 2.5 Inch Hard-Drive Cage Removing and Installing a 2.5 Inch Hard-Drive CageInstalling a 2.5 Inch Hard-Drive Cage Removing a 2.5 Inch Hard Drive From The Hard-Drive Cage Installing a 2.5 Inch Hard Drive Into The Hard-Drive CageRemoving The LED Module LED ModuleControl-Panel Board Installing The LED ModuleRemoving The Control-Panel Board Removing and Installing the Control-Panel Board Installing The Control-Panel BoardRemoving a Cooling Fan Cooling FansRemoving and Installing a Cooling Fan Installing a Cooling FanRemoving The Cooling Shroud Cooling ShroudSystem Memory Installing The Cooling ShroudSample Memory Configurations General Memory Module Installation GuidelinesRemoving the Memory Module Removing Memory ModulesInstalling Memory Modules Internal USB Memory Key Optional Removing And Installing The Internal USB KeyExpansion Cards And Expansion-Card Risers Expansion Card Installation GuidelinesExpansion Card Types And Form Factor Removing An Expansion Card Removing and Installing the Expansion Card on the RiserRemoving The Expansion-Card Riser Installing An Expansion CardRemoving and Installing the Expansion-Card Riser Installing The Expansion-Card RiserRemoving The iDRAC7 Enterprise Card IDRAC7 Enterprise Card OptionalRemoving and Installing the iDRAC7 Enterprise Card Installing The iDRAC7 Enterprise CardReplacing The System Battery System BatteryRemoving The Processor ProcessorRemoving and Installing the Processor Heat Sink Removing and Installing a Processor Installing The ProcessorPower Supply Unit Removing and Installing the Power Supply Unit Removing The Power Supply UnitSystem Board Installing The Power SupplyRemoving The System Board Removing and Installing the System Board Installing The System BoardPage Page Troubleshooting External Connections Troubleshooting Your SystemTroubleshooting The Video Subsystem Troubleshooting a USB DeviceTroubleshooting a NIC Troubleshooting a Serial I/O DeviceTroubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting The System Battery Troubleshooting Cooling Problems Troubleshooting The Power SupplyTroubleshooting Cooling Fans Troubleshooting System Memory Troubleshooting An SD Card Troubleshooting An Internal USB KeyTroubleshooting a Hard Drive Troubleshooting An Optical DriveTroubleshooting Expansion Cards Troubleshooting The Processor Dell Embedded System Diagnostics Using System DiagnosticsWhen To Use The Embedded System Diagnostics Running The Embedded System DiagnosticsDisplayed if at least one event description is recorded System Board Jumper Settings Jumpers And ConnectorsINTUSB1 System Board ConnectorsDisabling a Forgotten Password Page Udimm Technical SpecificationsUSB 300 Å/month per Class G1 as defined by ANSI/ISA71.04-1985 Page System Messages System Error MessagesBAT0002 Message CPU0023 Message CPU0703 Message HWC1001 Message MEM0701 Message PCI1304 Message PCI1360 Message SEL0006 Message Alert Messages Diagnostic MessagesGetting Help Locating Your System Service TagContacting Dell Documentation Feedback
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