Dell E18S001, R420 owner manual Troubleshooting a Wet System, Troubleshooting a Damaged System

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Troubleshooting A Wet System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2.Open the system.

3.Disassemble components from the system:

Hard drives

Hard-drive backplane

USB memory key

Cooling shroud

Expansion cards

Power supply(s)

Cooling fans

Processor(s) and heat sink(s)

Memory modules

4.Let the system dry thoroughly for at least 24 hours.

5.Reinstall the components you removed in step 3.

6.Close the system.

7.Turn on the system and attached peripherals.

If the system does not start properly, see Getting Help.

8.If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed.

9.Run the appropriate diagnostic test.

If the tests fail, see Getting Help.

Troubleshooting A Damaged System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2.Open the system.

3.Ensure that the following components are properly installed:

Cooling shroud

Expansion cards

Power supply(s)

Cooling fans

Processor(s) and heat sink(s)

Memory modules

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Contents Regulatory Model E18S Series Regulatory Type E18S001 Dell Inc. All Rights Reserved Contents Installing Memory Modules Installing System ComponentsInstalling The Optical Drive In Cabled Hard-Drive Systems 105 Troubleshooting Your SystemSystem Messages Using System DiagnosticsJumpers And Connectors Technical SpecificationsPage Indicator, Button, or Icon Description Connector Front-Panel Features And IndicatorsFollowed by descriptive text System ButtonPressed again LCD Panel FeaturesButton Description Setup MenuSet error Home ScreenView Menu Diagnostic IndicatorsMemory indicator Corrective Action Hard-drive indicator ConditionElectrical indicator Condition Drive-Status Condition Indicator Pattern RAID Only Hard-Drive Indicator PatternsPCIe indicator Condition ErrorSeconds Back-Panel Features And IndicatorsGreen Link indicator is NIC Indicator CodesPower Indicator Codes Other Information You May Need Page F11 F12 Choosing The System Boot ModeKeystroke Description F10Using The System Setup Navigation Keys Entering System SetupResponding To Error Messages System Information Screen System Setup OptionsSystem Setup Main Screen System Bios ScreenProcessor Settings Screen Memory Settings ScreenExecute Disable option is set to Enabled Option is set to EnabledPrefetcher option is set to Enabled Execute DisableBoot Settings Screen Sata Settings ScreenIntegrated Devices Screen Serial Communications Screen System Profile Settings ScreenSystem Security Screen Miscellaneous Settings System And Setup Password FeaturesAssigning a System And/Or Setup Password Operating With a Setup Password Enabled Deleting Or Changing An Existing Setup PasswordUsing Your System Password To Secure Your System Displays the System Setup help file Entering The Uefi Boot ManagerUsing The Boot Manager Navigation Keys Exits the Boot Manager and proceeds with system bootEmbedded System Management IDRAC Settings UtilityBoot Manager Screen Changing The Thermal Settings Entering The iDRAC Settings UtilityPage Front Bezel Optional Installing The Front BezelRecommended Tools Opening The System Opening And Closing The SystemRemoving The Front Bezel Closing The System Inside The SystemHeat sink for processor Inside the System-With Redundant Power Supplies Removing The Cooling Shroud Cooling ShroudSystem Memory Installing The Cooling ShroudMemory Socket Locations ProcessorMode-Specific Guidelines General Memory Module Installation GuidelinesMemory Optimized Independent Channel Mode Sample Memory Configurations2R x4, 1600 MT/s 2R x4, 1333 MT/s Ejecting The Memory Module Removing Memory ModulesRemoving The Memory Module Installing Memory ModulesSystems Hard DrivesFour hard-drive Systemsdrives Installing a 2.5 Inch Hard-Drive BlankRemoving a 2.5 Inch Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a 3.5 Inch Hard-Drive BlankRemoving a 3.5 Inch Hard-Drive Blank Removing and Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard DriveRemoving a Cabled Hard Drive Removing and Installing a Cabled Hard DriveInstalling a Cabled Hard Drive Screws Inch hard-drive adapter Inch hard drive Hard-drive carrier Screws Hard drive Screw holes Page Screws Hard drive Screw holes Hard-drive carrier Optical Drive Optional Removing The Optical Drive In Cabled Hard-Drive Systems Installing The Optical Drive In Cabled Hard-Drive Systems Removing a Cooling Fan Cooling FansRemoving and Installing a Cooling Fan Installing a Cooling FanReplacing The Internal USB Key Internal USB Memory Key OptionalExpansion Cards And Expansion-Card Risers Height Expansion Card Installation GuidelinesExpansion Card Connector RiserRemoving An Expansion Card Installing An Expansion Card Removing Expansion-Card Risers 1 Removing and Installing the Expansion-Card RiserIDRAC Ports Card Optional Installing Expansion-Card Risers 1Removing The iDRAC Ports Card Removing and Installing the iDRAC Ports CardReplacing An SD vFlash Card Installing The iDRAC Ports CardSD vFlash Card Removing The Internal Dual SD Module Internal Dual SD ModuleRemoving and Installing the Internal Dual SD Module Installing The Internal Dual SD ModuleRemoving An Internal SD Card Installing An Internal SD CardInternal SD Card Integrated Storage Controller CardRemoving The Integrated Storage Controller Card Removing a Processor Installing The Integrated Storage Controller CardProcessors Removing and Installing the Processor Heat Sink Removing and Installing a Processor Installing a ProcessorPower Supplies Removing a Redundant Power Supply Hot Spare FeatureRemoving a Non-Redundant Power Supply Installing a Redundant Power SupplyRemoving and Installing a Non-Redundant Power Supply Installing a Non-Redundant Power SupplyReplacing The System Battery System BatteryRemoving The Power Supply Blank Installing The Power Supply BlankHard-Drive Backplane Replacing the System BatteryFront View of the Four Hard-Drive Backplane Removing The Hard-Drive BackplaneRelease tabs Hard-drive backplane Guide pins Chassis hooks System board Hard-drive backplane Release tabs Chassis hooks Installing The Hard-Drive Backplane Control Panel AssemblyRemoving The Control Panel Installing The Control Panel Removing The Control-Panel Module LED-panel screws Control-panel module Installing The Control-Panel Module Removing The VGA Module VGA ModuleRemoving The Power Distribution Board Shroud Power Distribution Board ShroudInstalling The VGA Module Removing and Installing the PDB Shroud Installing The Power Distribution Board ShroudRemoving The Power Distribution Board Power Distribution BoardRemoving The System Board Installing The Power Distribution BoardSystem Board Removing and Installing the System Board Installing The System BoardPage 104 Troubleshooting a USB Device Troubleshooting External ConnectionsTroubleshooting The Video Subsystem Troubleshooting a NIC Troubleshooting a Serial I/O DeviceTroubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting Cooling Problems Troubleshooting The System BatteryTroubleshooting Power Supplies Troubleshooting System Memory Troubleshooting Cooling FansTroubleshooting An SD Card Troubleshooting An Internal USB KeyTroubleshooting a Tape Backup Unit Troubleshooting An Optical DriveTroubleshooting a Storage Controller Troubleshooting a Hard DriveTroubleshooting Expansion Cards Troubleshooting Processors Running The Embedded System Diagnostics Dell Online Diagnostics Dell Embedded System DiagnosticsWhen To Use The Embedded System Diagnostics Least one event description is recorded System Diagnostic ControlsJumper Setting Description System Board Jumper SettingsConnector Description System Board ConnectorsDisabling a Forgotten Password 120 Drives Expansion slots using riser cardExpansion Bus MemoryVideo Connectors BackFront InternalRelative Humidity Expanded Operating TemperatureEnvironmental Temperature Temperature Continuous OperationMaximum Altitude EnvironmentalMaximum Vibration Maximum ShockGaseous Contamination 126 Removing LCD Messages System Error MessagesLCD Messages Viewing LCD MessagesAction Error CodeAMP0302 Message DetailsCPU0000 Message ASR0003 MessageBAT0002 Message BAT0017 MessageCPU0700 Message CPU0010 MessageCPU0023 Message CPU0204 MessageCPU0704 Message CPU0702 MessageCPU0703 Message Details Fan operating speed is out of range Action If the issue persists, see Getting HelpAction Reinstall or reconnect the hardware HWC2003 Message FAN0000 MessageMEM0701 Message MEM0000 MessageMEM0001 Message MEM0007 MessagePCI1304 Message MEM1208 MessageMEM8000 Message PCI1302 MessagePCI1360 Message PCI1320 MessagePCI1342 Message PCI1348 MessagePSU0002 Message PST0128 MessagePST0129 Message PSU0001 MessagePSU0032 Message PSU0006 MessagePSU0016 Message PSU0031 MessagePSU0037 Message PSU0034 MessagePSU0035 Message PSU0036 MessageSystem power consumption PSU1201 Message Power supply redundancy is lost DetailsSystem power inventory change Configuration and power consumptionRFM2002 Message RFM1014 MessageRFM1201 Message RFM2001 MessageSecurity may be compromised SEL0006 Message All event logging is disabled DetailsAppear if the user disabled event logging Power. If problem persists call supportTMP0121 Message Issues persists, contact supportFailed FailuresAlert Messages Diagnostic Messages144 Contacting Dell Getting Help
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E18S, E18S001, R420 specifications

The Dell E18S001, E18S, and R420 are notable products within Dell's extensive portfolio, catering to diverse computing needs, ranging from high-performance business applications to gaming and creative workloads.

The Dell E18S001 is designed with portability in mind, making it an ideal choice for professionals who need to work on-the-go. It boasts a sleek design with a lightweight frame, making it easy to transport. Powered by the latest Intel processors, the E18S001 offers exceptional performance for multitasking and running resource-intensive applications. With a vibrant display, users enjoy sharp graphics and vivid colors, perfect for graphic design or media consumption. Furthermore, it supports ample RAM and storage options, ensuring users can store important files and run multiple applications smoothly.

The E18S model focuses on delivering a balanced performance, supporting both business and everyday tasks. It features a durable build that can withstand daily wear and tear, making it suitable for office environments. This model is equipped with advanced connectivity options, including USB-C and HDMI ports, enabling seamless integration with various peripherals. Enhanced security features, such as a fingerprint reader, ensure that sensitive information remains protected, making it an attractive choice for corporate users.

On the other hand, the Dell R420 is a powerful server designed for enterprise-level performance. It is compatible with the Intel Xeon processor family, which is known for its reliability and efficiency. The R420 supports a high capacity of memory and offers flexible storage configurations to meet the demands of virtualized workloads and data-intensive applications. It also incorporates advanced management tools, allowing IT administrators to monitor and manage the system effectively. With its energy-efficient design, the R420 helps reduce operational costs while maintaining powerful performance.

Across these products, Dell emphasizes reliability, innovation, and user-friendly features. Each model comes equipped with state-of-the-art thermal management systems to ensure optimal performance and longevity. Additionally, Dell’s commitment to customer service and extensive warranty options further enhance the value of their products. From dynamic workstation needs to robust server requirements, the Dell E18S001, E18S, and R420 stand out as versatile solutions for a range of users.