Scan troubleshooting, Scanned image is blank | HP C410a, C410c

Solve a problem

Chapter 12

If this did not solve the issue, try the next solution.

Solution 4: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If the product is connected to the computer through a wired or wireless connection, make sure that the respective connections are active and the product is turned on.

For more information on setting up the product and connecting it to your computer, see the setup information that came with the product.

Cause: The product was not properly connected to the computer.

Scan troubleshooting

Use this section to solve these scan problems:

•Scanned image is blank

•Scanned image is incorrectly cropped

•Scanned image has incorrect page layout

•Scanned image shows dotted lines instead of text

•Text format is incorrect

•Text is incorrect or missing

Scanned image is blank

Solution: Load the original on the glass or in the document feeder tray.

•If you are loading your original on the glass, place it print side down on the right front corner as shown below. To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.

134 Solve a problem

Image 136

HP C410a, C410c, C410d, C410b, C410e manual Scan troubleshooting, Scanned image is blank

Contents

HP Photosmart Premium Fax C410 series Page Contents Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series Help Chapter How do I? How do I? WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network Wireless with a router infrastructure network To connect the HP Photosmart with the Wireless Setup WizardHighlight Wireless Setup Wizard and press OK Use the PIN method Wireless without a router ad hoc connection Finish setting up the HP Photosmart Finish setting up the HP Photosmart Finish setting up the HP Photosmart Wired Ethernet network To connect the product to the network Install the software for a network connection Tips for setting up and using a networked printer Set up the HP Photosmart for faxing Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Select your fax setup case Not applicable To set up the HP Photosmart with a separate fax line Case a Separate fax line no voice calls received Case B Set up the HP Photosmart with DSL To set up the HP Photosmart with DSL Finish setting up the HP Photosmart Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring service To set up the HP Photosmart with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail To set up the HP Photosmart with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Back view of the HP Photosmart Finish setting up the HP Photosmart Case I Shared voice/fax line with answering machine Finish setting up the HP Photosmart 10 Example of a parallel splitter Finish setting up the HP Photosmart 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Printer parts Get to know the HP PhotosmartFront view of the printer Top and rear views of the printer Printer parts Control panel features Control panel features Display icons Icon Purpose HP Apps Manager Manage HP Apps Paper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo Paper Recommended papers for printing Load media HP Iron-On TransfersHP Premium Inkjet Transparency Film ColorLok Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage devicePrint single photo on small-size paper a. Load paper Insert memory Load full-size paper in the main input tray Insert memory Press Print Photos Print multiple photos on full-size paper Print a creative project Print album pages a. Load paper Print panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paper Print passport photos a. Load paper Reprint photos a. Load original Highlight Scan and Reprint and press Print Photos Print a Web Print forms and templates Quick FormsTo print a Web To print forms from the control panel Print using the maximum dpi View the print resolutionTo print in Maximum dpi mode To view the print resolution To create a printing shortcut Use printing shortcutsClick the Printing Shortcuts tab Set the default print settings To change the default print settingsEdit photos before printing To delete a printing shortcut Adjust brightness Crop photoPhoto fix Add frame Get started using HP ePrint Print from anywhereColor effect To connect to the Internet Print a document from anywhere Learn more about using HP ePrintTo print a document from anywhere Get started using HP Apps Print a Web page using HP AppsLearn more about using HP Apps To print using HP Apps Print Scan to a computer ScanSingle page scan a. Load original Press Start Scan Scan to a memory card or USB storage deviceMultiple page scan a. Load original Scan to a memory card or USB storage device Multiple page scan Scan Related topics Copy text or mixed documents CopySided original to 1-sided copy a. Load paper Copy Highlight 1-Sided Original 2-Sided Copy and press OK Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 2-Sided Original 1-Sided Copy and press OK Press Start Copy To set the number of copies from the control panel Change the copy settingsTo set the paper type for copies To adjust the copy contrast from the control panel To change the copy quality from the control panel Preview a copy before printing To preview your copy from the control panel Copy Send a fax FaxFax photo Fax 1-sided document a. Load original Fax 2-sided document a. Load original Alternate methods of faxing Initiate a fax from your phoneTo send a fax manually from a connected phone Send a fax to multiple recipients Press Start Fax Set up and use speed dial To cancel a scheduled faxSchedule a fax to send later To schedule a fax from the control panel Receive a fax To send a fax using speed dials from the control panelTo create speed dial entries from the control panel To receive a fax manually 94 Fax Save photos to your computer Save photosTo save photos Back up photos from a memory card to a USB storage device To back up photos Remove memory View the animation for this topic Save photos Check the estimated ink levels Work with cartridgesTo check the ink levels from the control panel Order ink supplies Replace the cartridgesTo check the ink levels from the HP Photosmart Software To replace the cartridges Replace the cartridges 101 Cartridge warranty information To print a print quality report Print and evaluate a print quality reportTo evaluate the print quality report Color bars expected result Sample text area expected result Sample text area streaks or smears Solve a problem If you have a problem, follow these stepsHP support Support process Phone support period Placing a call Support phone numbers HP support Setup troubleshooting Additional warranty optionsTroubleshooting common setup issues Product will not turn on Solution Solution 2 Reset the product Solution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display Solution 5 Load paper in the input trayTo set your language and country/region Red X appears on the USB connect prompt Minimum System Checks screen appearsTo retry the USB connection To uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityClick the check box next to Do not show this message again Uninstall and reinstall the software More information about the Disk Cleanup utilityTo install the software Registration screen does not appear To uninstall and reinstall the software Improve print quality Settings you can check include To improve print quality Improve print quality 121 Color bars irregularly streaked or faded bar top bar Improve print quality 123 To clean the cartridges from the software To align the printer 11 Sample text area uneven ink distribution Some additional things you can check include Solution 1 Load the stack of envelopes correctly Print troubleshootingEnvelopes print incorrectly Solution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Reset the product Solution 2 Print a previously saved version of the document Solution 1 Check the printer margins Margins are not printing as expectedPages in my document came out in the wrong order To print a multiple-page document in reverse order To check your margin settings Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Blank page came out while printing Solution 2 Load paper in the input tray Solution 1 Use a lower print quality settingProduct prints slowly To select a print speed or quality Memory card troubleshooting Solution 2 Check the ink levelsSolution 3 Contact HP support Product does not read the memory card Solution 3 Remove the additional memory card Solution 1 Insert the memory card properlySolution 4 Reformat the memory card in your digital camera Solution 1 Install the product software To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computer Scan troubleshooting Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Text is incorrect or missing Copy troubleshooting Nothing happens when I try to copySolution 1 Turn on the product Solution 2 Make sure that the original is placed correctly Solve a problem Solution 5 Check for a paper jam Parts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expected Solution 3 Wipe the glass and the back of the document lid Printout is blank Fax troubleshooting Product is having problems sending and receiving faxes To test your fax setup from the control panel Solution 2 Turn on the product Fax troubleshooting 145 Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properly Solution 7 Check the phone line for noiseTo change the ECM setting from the control panel Advanced Fax Setup menu appears Solve a problem Solution 13 Check for and resolve any error messages Product cannot send faxes, but can receive faxes Solution 14 Lower the fax speedTo set the fax speed from the control panel Solution 2 Check the fax number Solution 3 Dial the fax number more slowly Product is having problems sending a manual faxSolution 4 Check the receiving fax machine for problems Solution 2 Connect the telephone to the correct port Solution 1 Check the receiving fax machine for problems Solution 4 Lower the fax speedPages of a fax I sent are missing Solution 2 Check the phone line for noise To print a Last Transaction report Solution 2 Increase the fax resolution Solution 1 Check the phone line for noiseQuality of the fax I sent is poor Fax I sent was blank when it was received Solution 3 Make sure the glass is cleanParts of a fax I sent are cut off Solution 1 Send the fax in black and white Solution 2 Lower the fax resolutionSolution 3 Check the phone line for noise Fax transmission is slow Solution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manually Solution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Product is having problems receiving a manual fax Solution 1 Lower the fax speed Solution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the display Solution 1 Load paper in the input tray Solution 2 Check the sending fax machine for problemsPages of a fax I received are missing Faxes are received but do not print Solution 2 Check for error messages on the display Solution 1 Check the sending fax machine for problems Solution 2 Make sure paper is loaded in the input trayComputer to which I am connecting has only one phone port Parts of a fax I received are cut off 12 Example of a parallel splitter 13 Back view of the product Solve a problem 14 Back view of the product Solve a problem 15 Back view of the product Solution 2 Try removing the splitter Solution 3 Try another power outlet What to check Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Am having problems faxing over the Internet using IP phone Solution 1 Change the fax speed Fax log report shows an error Error code Errors Photo tray problem Solution 1 Load more paper in the photo trayProduct messages Firmware revision mismatch Solution 5 Make sure the photo paper is not curled Solution 3 Remove excess paper from the photo traySolution 6 Load one sheet of paper at a time Solution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwarePhoto tray cannot engage Photo tray cannot disengage Error reading or writing the file File messages Solution 1 Reinsert the memory card Solution 2 Print photos from the computerUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages Supported file types for the product Memory card error Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Card access error Solution 2 Empty the Recycle Bin on your desktopOut of disk space Use only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully inserted Power and connection messages Paper messagesInk cartridge and printhead messages Ink is drying General printer error Cartridges in wrong slot Solution 2 Contact HP support Incompatible ink cartridges Incompatible printhead Ink cartridge problemInk alert Solution 1 Install the ink cartridges correctly To make sure the ink cartridges are properly installed Solve a problem Solution 3 Clean the electrical contacts Solution 2 Close the print carriage latchTo clean the electrical contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 4 Replace the ink cartridge Solution 5 Contact HP supportInk service capacity warning Ink system failure Solution 1 Install all five ink cartridges Check ink cartridges Solve a problem Install printhead and then cartridges Solution 1 Install the printhead and then cartridges To reinstall the printhead Solve a problem Non-HP cartridge Original HP ink depleted To clean the printhead from the control panel Solution 1 Reinstall the printhead and cartridgesPreviously used genuine HP cartridge Printhead appears to be missing or damaged Solve a problem To clean the printhead To clean the electrical contacts in the product Chapter Printhead problem Solution 1 Reinstall the printhead Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 4 Contact HP support Stop the current job To stop a print job from the product Stop the current job Technical information Hewlett-Packard Company notices Specifications Type Size Weight Environmental product stewardship program Material safety data sheets Eco-TipsPaper use Plastics Power consumption HP inkjet supplies recycling program Chemical Substances Italiano Battery disposal in Taiwan EU battery directive European Union Battery Directive Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Sehanzeige-Arbeitsplätze Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Regulatory telecommunication notices Regulatory telecommunication notices 253 Technical information Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks Japan safety statement Japan safety statement 257 Technical information Symbols/Numerics Index 260 261 262