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HP C410c, C410a, C410d, C410b, C410e manual After setting up the product, it does not print

Models: C410c C410d C410b C410a C410e

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Solve a problem

For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product.

Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors.

After setting up the product, it does not print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Press the On button to turn on the product

•Solution 2: Set your product as the default printer

•Solution 3: Check the connection between the product and computer

•Solution 4: Check that the cartridges are installed properly and have ink

•Solution 5: Load paper in the input tray

Solution 1: Press the On button to turn on the product

Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product might not have been turned on. If this did not solve the issue, try the next solution.

Solution 2: Set your product as the default printer

Solution: Use the system tools on your computer to change your product to be the default printer.

Cause: You sent the print job to the default printer, but this product was not the default printer.

Setup troubleshooting

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HP C410c, C410a After setting up the product, it does not print, Solution 1 Press the On button to turn on the product

Contents

HP Photosmart Premium Fax C410 series Page Contents Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series HelpChapter How do I? How do I? WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network Use the PIN method Wireless with a router infrastructure networkTo connect the HP Photosmart with the Wireless Setup Wizard Highlight Wireless Setup Wizard and press OKWireless without a router ad hoc connection Finish setting up the HP Photosmart Finish setting up the HP Photosmart Finish setting up the HP Photosmart To connect the product to the network Wired Ethernet networkInstall the software for a network connection Tips for setting up and using a networked printer Countries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received To set up the HP Photosmart with a separate fax lineTo set up the HP Photosmart with DSL Case B Set up the HP Photosmart with DSLFinish setting up the HP Photosmart To set up the HP Photosmart with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP Photosmart with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the HP Photosmart with a computer dial-up modemBack view of the HP Photosmart Finish setting up the HP Photosmart Case I Shared voice/fax line with answering machine Finish setting up the HP Photosmart 10 Example of a parallel splitter Finish setting up the HP Photosmart 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Printer parts Get to know the HP PhotosmartFront view of the printer Top and rear views of the printer Printer parts Control panel features Control panel featuresIcon Purpose Display iconsManage HP Apps HP Apps ManagerHP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo PaperRecommended papers for printing ColorLok Load mediaHP Iron-On Transfers HP Premium Inkjet Transparency FilmPaper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage devicePrint single photo on small-size paper a. Load paper Insert memory Load full-size paper in the main input tray Insert memory Press Print Photos Print multiple photos on full-size paper Print album pages a. Load paper Print a creative projectPrint panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paper Print passport photos a. Load paper Highlight Scan and Reprint and press Print Photos Reprint photos a. Load originalTo print forms from the control panel Print a WebPrint forms and templates Quick Forms To print a WebTo view the print resolution Print using the maximum dpiView the print resolution To print in Maximum dpi modeTo create a printing shortcut Use printing shortcutsClick the Printing Shortcuts tab To delete a printing shortcut Set the default print settingsTo change the default print settings Edit photos before printingAdd frame Adjust brightnessCrop photo Photo fixTo connect to the Internet Get started using HP ePrintPrint from anywhere Color effectPrint a document from anywhere Learn more about using HP ePrintTo print a document from anywhere To print using HP Apps Get started using HP AppsPrint a Web page using HP Apps Learn more about using HP AppsPrint Scan to a computer ScanSingle page scan a. Load original Press Start Scan Scan to a memory card or USB storage deviceMultiple page scan a. Load original Scan to a memory card or USB storage device Multiple page scan Scan Related topics Copy text or mixed documents CopySided original to 1-sided copy a. Load paper Copy Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 1-Sided Original 2-Sided Copy and press OKPress Start Copy Highlight 2-Sided Original 1-Sided Copy and press OKTo set the number of copies from the control panel Change the copy settingsTo set the paper type for copies To change the copy quality from the control panel To adjust the copy contrast from the control panelTo preview your copy from the control panel Preview a copy before printingCopy Send a fax FaxFax photo Fax 2-sided document a. Load original Fax 1-sided document a. Load originalAlternate methods of faxing Initiate a fax from your phoneTo send a fax manually from a connected phone Press Start Fax Send a fax to multiple recipientsTo schedule a fax from the control panel Set up and use speed dialTo cancel a scheduled fax Schedule a fax to send laterReceive a fax To send a fax using speed dials from the control panelTo create speed dial entries from the control panel To receive a fax manually 94 Fax Save photos to your computer Save photosTo save photos To back up photos Back up photos from a memory card to a USB storage deviceRemove memory View the animation for this topic Save photos Check the estimated ink levels Work with cartridgesTo check the ink levels from the control panel To replace the cartridges Order ink suppliesReplace the cartridges To check the ink levels from the HP Photosmart SoftwareReplace the cartridges 101 Cartridge warranty information To print a print quality report Print and evaluate a print quality reportTo evaluate the print quality report Color bars expected result Sample text area expected result Sample text area streaks or smears Support process Solve a problemIf you have a problem, follow these steps HP supportSupport phone numbers Phone support period Placing a callHP support Product will not turn on Setup troubleshootingAdditional warranty options Troubleshooting common setup issuesSolution 2 Reset the product SolutionSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display Solution 5 Load paper in the input trayTo set your language and country/region Red X appears on the USB connect prompt Minimum System Checks screen appearsTo retry the USB connection To uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityClick the check box next to Do not show this message again Registration screen does not appear Uninstall and reinstall the softwareMore information about the Disk Cleanup utility To install the softwareImprove print quality To uninstall and reinstall the softwareTo improve print quality Settings you can check includeImprove print quality 121 Color bars irregularly streaked or faded bar top bar Improve print quality 123 To align the printer To clean the cartridges from the softwareSome additional things you can check include 11 Sample text area uneven ink distributionSolution 1 Load the stack of envelopes correctly Print troubleshootingEnvelopes print incorrectly Solution 2 Print a previously saved version of the document Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Solution 1 Reset the productTo print a multiple-page document in reverse order Solution 1 Check the printer marginsMargins are not printing as expected Pages in my document came out in the wrong orderBlank page came out while printing To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlyTo select a print speed or quality Solution 2 Load paper in the input traySolution 1 Use a lower print quality setting Product prints slowlyProduct does not read the memory card Memory card troubleshootingSolution 2 Check the ink levels Solution 3 Contact HP supportSolution 3 Remove the additional memory card Solution 1 Insert the memory card properlySolution 4 Reformat the memory card in your digital camera Solution 3 Turn on the computer Solution 1 Install the product softwareTo install the product software Solution 2 Turn on the productScanned image is blank Scan troubleshootingScanned image has incorrect page layout Scanned image is incorrectly croppedText is incorrect or missing Solution 2 Make sure that the original is placed correctly Copy troubleshootingNothing happens when I try to copy Solution 1 Turn on the productSolve a problem Parts of the original do not appear or are cut off Solution 5 Check for a paper jamFit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyPrintout is blank Solution 3 Wipe the glass and the back of the document lidProduct is having problems sending and receiving faxes Fax troubleshootingTo test your fax setup from the control panel Solution 2 Turn on the product Fax troubleshooting 145 Solution 5 Try removing the splitter Advanced Fax Setup menu appears Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise To change the ECM setting from the control panelSolve a problem Solution 13 Check for and resolve any error messages Product cannot send faxes, but can receive faxes Solution 14 Lower the fax speedTo set the fax speed from the control panel Solution 2 Check the fax number Solution 3 Dial the fax number more slowly Product is having problems sending a manual faxSolution 4 Check the receiving fax machine for problems Solution 2 Connect the telephone to the correct port Solution 1 Check the receiving fax machine for problems Solution 4 Lower the fax speedPages of a fax I sent are missing To print a Last Transaction report Solution 2 Check the phone line for noiseSolution 2 Increase the fax resolution Solution 1 Check the phone line for noiseQuality of the fax I sent is poor Fax I sent was blank when it was received Solution 3 Make sure the glass is cleanParts of a fax I sent are cut off Fax transmission is slow Solution 1 Send the fax in black and whiteSolution 2 Lower the fax resolution Solution 3 Check the phone line for noiseSolution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Solution 1 Lower the fax speed Product is having problems receiving a manual faxSolution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the display Faxes are received but do not print Solution 1 Load paper in the input traySolution 2 Check the sending fax machine for problems Pages of a fax I received are missingSolution 2 Check for error messages on the display Parts of a fax I received are cut off Solution 1 Check the sending fax machine for problemsSolution 2 Make sure paper is loaded in the input tray Computer to which I am connecting has only one phone port12 Example of a parallel splitter 13 Back view of the product Solve a problem 14 Back view of the product Solve a problem 15 Back view of the product Solution 3 Try another power outlet Solution 2 Try removing the splitterWhat to check Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Am having problems faxing over the Internet using IP phone Solution 1 Change the fax speed Error code Fax log report shows an errorErrors Firmware revision mismatch Photo tray problemSolution 1 Load more paper in the photo tray Product messagesSolution 5 Make sure the photo paper is not curled Solution 3 Remove excess paper from the photo traySolution 6 Load one sheet of paper at a time Photo tray cannot disengage Solution 1 Install the HP Photosmart SoftwareTo install the HP Photosmart Software Photo tray cannot engageFile messages Error reading or writing the filePhotos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Unreadable files. NN files could not be readSupported file types for the product Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messagesSolution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlyCard access error Solution 2 Empty the Recycle Bin on your desktopOut of disk space Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damagedInk is drying Power and connection messagesPaper messages Ink cartridge and printhead messagesCartridges in wrong slot General printer errorIncompatible ink cartridges Solution 2 Contact HP supportIncompatible printhead Ink cartridge problemInk alert To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctlySolve a problem Solution 3 Clean the electrical contacts Solution 2 Close the print carriage latchTo clean the electrical contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Ink system failure Solution 4 Replace the ink cartridgeSolution 5 Contact HP support Ink service capacity warningCheck ink cartridges Solution 1 Install all five ink cartridgesSolve a problem Install printhead and then cartridges To reinstall the printhead Solution 1 Install the printhead and then cartridgesSolve a problem Non-HP cartridge Original HP ink depleted Printhead appears to be missing or damaged To clean the printhead from the control panelSolution 1 Reinstall the printhead and cartridges Previously used genuine HP cartridgeSolve a problem To clean the printhead To clean the electrical contacts in the product Chapter Solution 1 Reinstall the printhead Printhead problemSolve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 4 Contact HP support To stop a print job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationSpecifications Type Size Weight Environmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper useHP inkjet supplies recycling program Power consumptionItaliano Chemical SubstancesBattery disposal in Taiwan European Union Battery Directive EU battery directiveRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Sehanzeige-ArbeitsplätzeRegulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory noticeRegulatory telecommunication notices Regulatory telecommunication notices 253 Technical information Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementJapan safety statement Japan safety statement 257 Technical information Index Symbols/Numerics260 261 262