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HP C410d, C410c, C410a, C410b, C410e manual Fax troubleshooting 165

Models: C410c C410d C410b C410a C410e

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Solve a problem

1Telephone wall jack

2Connect to the IN port on the answering machine

3Connect to the OUT port on the answering machine

4Telephone (optional)

5Answering machine

6Use the phone cord supplied in the box with the product

Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct. The number of rings to answer for the product should be greater than the number of rings to answer for the answering machine. Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported by your product. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the product will monitor the line. If the product detects fax tones, the product will receive the fax. If the call is a voice call, the answering machine will record the incoming message.

For more information on setting up the product, see Set up the HP Photosmart for faxing.

Cause: The answering machine was not set up properly with the product. If this did not solve the issue, try the next solution.

Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number

Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the product is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting.

Fax troubleshooting

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HP C410d, C410c, C410a, C410b, C410e manual Fax troubleshooting 165

Contents

HP Photosmart Premium Fax C410 series Page Contents Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series HelpChapter How do I? How do I? Add the HP Photosmart to a network Finish setting up the HP PhotosmartWiFi Protected Setup WPS Use the PIN method Wireless with a router infrastructure networkTo connect the HP Photosmart with the Wireless Setup Wizard Highlight Wireless Setup Wizard and press OKWireless without a router ad hoc connection Finish setting up the HP Photosmart Finish setting up the HP Photosmart Finish setting up the HP Photosmart To connect the product to the network Wired Ethernet networkInstall the software for a network connection Tips for setting up and using a networked printer Countries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received To set up the HP Photosmart with a separate fax lineTo set up the HP Photosmart with DSL Case B Set up the HP Photosmart with DSLFinish setting up the HP Photosmart To set up the HP Photosmart with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP Photosmart with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the HP Photosmart with a computer dial-up modemBack view of the HP Photosmart Finish setting up the HP Photosmart Case I Shared voice/fax line with answering machine Finish setting up the HP Photosmart 10 Example of a parallel splitter Finish setting up the HP Photosmart 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Front view of the printer Get to know the HP PhotosmartPrinter parts Top and rear views of the printer Printer parts Control panel features Control panel featuresIcon Purpose Display iconsManage HP Apps HP Apps ManagerHP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo PaperRecommended papers for printing ColorLok Load mediaHP Iron-On Transfers HP Premium Inkjet Transparency FilmPaper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Print single photo on small-size paper a. Load paper Print photos from a memory card or USB storage deviceOff applies no HP Real Life Technologies to the image Insert memory Load full-size paper in the main input tray Insert memory Press Print Photos Print multiple photos on full-size paper Print album pages a. Load paper Print a creative projectPrint panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paper Print passport photos a. Load paper Highlight Scan and Reprint and press Print Photos Reprint photos a. Load originalTo print forms from the control panel Print a WebPrint forms and templates Quick Forms To print a WebTo view the print resolution Print using the maximum dpiView the print resolution To print in Maximum dpi modeClick the Printing Shortcuts tab Use printing shortcutsTo create a printing shortcut To delete a printing shortcut Set the default print settingsTo change the default print settings Edit photos before printingAdd frame Adjust brightnessCrop photo Photo fixTo connect to the Internet Get started using HP ePrintPrint from anywhere Color effectTo print a document from anywhere Learn more about using HP ePrintPrint a document from anywhere To print using HP Apps Get started using HP AppsPrint a Web page using HP Apps Learn more about using HP AppsPrint Single page scan a. Load original ScanScan to a computer Multiple page scan a. Load original Scan to a memory card or USB storage devicePress Start Scan Scan to a memory card or USB storage device Multiple page scan Scan Related topics Sided original to 1-sided copy a. Load paper CopyCopy text or mixed documents Copy Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 1-Sided Original 2-Sided Copy and press OKPress Start Copy Highlight 2-Sided Original 1-Sided Copy and press OKTo set the paper type for copies Change the copy settingsTo set the number of copies from the control panel To change the copy quality from the control panel To adjust the copy contrast from the control panelTo preview your copy from the control panel Preview a copy before printingCopy Fax photo FaxSend a fax Fax 2-sided document a. Load original Fax 1-sided document a. Load originalTo send a fax manually from a connected phone Initiate a fax from your phoneAlternate methods of faxing Press Start Fax Send a fax to multiple recipientsTo schedule a fax from the control panel Set up and use speed dialTo cancel a scheduled fax Schedule a fax to send laterTo create speed dial entries from the control panel To send a fax using speed dials from the control panelReceive a fax To receive a fax manually 94 Fax To save photos Save photosSave photos to your computer To back up photos Back up photos from a memory card to a USB storage deviceRemove memory View the animation for this topic Save photos To check the ink levels from the control panel Work with cartridgesCheck the estimated ink levels To replace the cartridges Order ink suppliesReplace the cartridges To check the ink levels from the HP Photosmart SoftwareReplace the cartridges 101 Cartridge warranty information To evaluate the print quality report Print and evaluate a print quality reportTo print a print quality report Color bars expected result Sample text area expected result Sample text area streaks or smears Support process Solve a problemIf you have a problem, follow these steps HP supportSupport phone numbers Phone support period Placing a callHP support Product will not turn on Setup troubleshootingAdditional warranty options Troubleshooting common setup issuesSolution 2 Reset the product SolutionSolution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product To set your language and country/region Solution 5 Load paper in the input trayWrong measurements are showing in menus on the display To retry the USB connection Minimum System Checks screen appearsRed X appears on the USB connect prompt To uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Click the check box next to Do not show this message again To run the Disk Cleanup utilityClick Selective Startup Registration screen does not appear Uninstall and reinstall the softwareMore information about the Disk Cleanup utility To install the softwareImprove print quality To uninstall and reinstall the softwareTo improve print quality Settings you can check includeImprove print quality 121 Color bars irregularly streaked or faded bar top bar Improve print quality 123 To align the printer To clean the cartridges from the softwareSome additional things you can check include 11 Sample text area uneven ink distributionEnvelopes print incorrectly Print troubleshootingSolution 1 Load the stack of envelopes correctly Solution 2 Print a previously saved version of the document Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Solution 1 Reset the productTo print a multiple-page document in reverse order Solution 1 Check the printer marginsMargins are not printing as expected Pages in my document came out in the wrong orderBlank page came out while printing To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlyTo select a print speed or quality Solution 2 Load paper in the input traySolution 1 Use a lower print quality setting Product prints slowlyProduct does not read the memory card Memory card troubleshootingSolution 2 Check the ink levels Solution 3 Contact HP supportSolution 4 Reformat the memory card in your digital camera Solution 1 Insert the memory card properlySolution 3 Remove the additional memory card Solution 3 Turn on the computer Solution 1 Install the product softwareTo install the product software Solution 2 Turn on the productScanned image is blank Scan troubleshootingScanned image has incorrect page layout Scanned image is incorrectly croppedText is incorrect or missing Solution 2 Make sure that the original is placed correctly Copy troubleshootingNothing happens when I try to copy Solution 1 Turn on the productSolve a problem Parts of the original do not appear or are cut off Solution 5 Check for a paper jamFit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyPrintout is blank Solution 3 Wipe the glass and the back of the document lidProduct is having problems sending and receiving faxes Fax troubleshootingTo test your fax setup from the control panel Solution 2 Turn on the product Fax troubleshooting 145 Solution 5 Try removing the splitter Advanced Fax Setup menu appears Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise To change the ECM setting from the control panelSolve a problem Solution 13 Check for and resolve any error messages To set the fax speed from the control panel Solution 14 Lower the fax speedProduct cannot send faxes, but can receive faxes Solution 2 Check the fax number Solution 4 Check the receiving fax machine for problems Product is having problems sending a manual faxSolution 3 Dial the fax number more slowly Solution 2 Connect the telephone to the correct port Pages of a fax I sent are missing Solution 4 Lower the fax speedSolution 1 Check the receiving fax machine for problems To print a Last Transaction report Solution 2 Check the phone line for noiseQuality of the fax I sent is poor Solution 1 Check the phone line for noiseSolution 2 Increase the fax resolution Parts of a fax I sent are cut off Solution 3 Make sure the glass is cleanFax I sent was blank when it was received Fax transmission is slow Solution 1 Send the fax in black and whiteSolution 2 Lower the fax resolution Solution 3 Check the phone line for noiseSolution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Solution 1 Lower the fax speed Product is having problems receiving a manual faxSolution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the display Faxes are received but do not print Solution 1 Load paper in the input traySolution 2 Check the sending fax machine for problems Pages of a fax I received are missingSolution 2 Check for error messages on the display Parts of a fax I received are cut off Solution 1 Check the sending fax machine for problemsSolution 2 Make sure paper is loaded in the input tray Computer to which I am connecting has only one phone port12 Example of a parallel splitter 13 Back view of the product Solve a problem 14 Back view of the product Solve a problem 15 Back view of the product Solution 3 Try another power outlet Solution 2 Try removing the splitterFax Hardware Test failed Fax test failedWhat to check Fax Connected to Active Telephone Wall Jack test failed To plug the phone cord into the correct port Using Correct Type of Phone Cord with Fax test failedPhone Cord Connected to Correct Port on Fax test failed Fax Line Condition test failed Dial Tone Detection test failed Am having problems faxing over the Internet using IP phone Solution 1 Change the fax speed Error code Fax log report shows an errorErrors Firmware revision mismatch Photo tray problemSolution 1 Load more paper in the photo tray Product messagesSolution 6 Load one sheet of paper at a time Solution 3 Remove excess paper from the photo traySolution 5 Make sure the photo paper is not curled Photo tray cannot disengage Solution 1 Install the HP Photosmart SoftwareTo install the HP Photosmart Software Photo tray cannot engageFile messages Error reading or writing the filePhotos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Unreadable files. NN files could not be readSupported file types for the product Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messagesSolution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlyOut of disk space Solution 2 Empty the Recycle Bin on your desktopCard access error Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damagedInk is drying Power and connection messagesPaper messages Ink cartridge and printhead messagesCartridges in wrong slot General printer errorIncompatible ink cartridges Solution 2 Contact HP supportInk alert Ink cartridge problemIncompatible printhead To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctlySolve a problem To clean the electrical contacts Solution 2 Close the print carriage latchSolution 3 Clean the electrical contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Ink system failure Solution 4 Replace the ink cartridgeSolution 5 Contact HP support Ink service capacity warningCheck ink cartridges Solution 1 Install all five ink cartridgesSolve a problem Install printhead and then cartridges To reinstall the printhead Solution 1 Install the printhead and then cartridgesSolve a problem Non-HP cartridge Original HP ink depleted Printhead appears to be missing or damaged To clean the printhead from the control panelSolution 1 Reinstall the printhead and cartridges Previously used genuine HP cartridgeSolve a problem To clean the printhead To clean the electrical contacts in the product Chapter Solution 1 Reinstall the printhead Printhead problemSolve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 4 Contact HP support To stop a print job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationSpecifications Type Size Weight Environmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper useHP inkjet supplies recycling program Power consumptionItaliano Chemical SubstancesBattery disposal in Taiwan European Union Battery Directive EU battery directiveRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Sehanzeige-ArbeitsplätzeRegulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory noticeRegulatory telecommunication notices Regulatory telecommunication notices 253 Technical information Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementJapan safety statement Japan safety statement 257 Technical information Index Symbols/Numerics260 261 262