Manuals / HP / Computer Equipment / All in One Printer

HP C410b, C410c Unreadable files. NN files could not be read, Photos not found, File not found

Models: C410c C410d C410b C410a C410e

1 264

Download 264 pages 51.2 Kb

Page 198

Solve a problem

Chapter 12

Cause: The product software could not open or save the file.

Unreadable files. NN files could not be read

Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card or attached storage device were damaged.

Photos not found

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Reinsert the memory card

•Solution 2: Print photos from the computer

Solution 1: Reinsert the memory card

Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card or attached storage device were damaged.

If this did not solve the issue, try the next solution.

Solution 2: Print photos from the computer

Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you can print them using the product software.

Cause: No photos were found on the memory card.

File not found

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print preview file.

Invalid file name

Solution: Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

196 Solve a problem

Image 198

HP C410b, C410c, C410a Unreadable files. NN files could not be read, Photos not found, Solution 1 Reinsert the memory card

Contents

HP Photosmart Premium Fax C410 series Page Contents Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series HelpChapter How do I? How do I? Finish setting up the HP Photosmart WiFi Protected Setup WPSAdd the HP Photosmart to a network Highlight Wireless Setup Wizard and press OK Wireless with a router infrastructure networkTo connect the HP Photosmart with the Wireless Setup Wizard Use the PIN methodWireless without a router ad hoc connection Finish setting up the HP Photosmart Finish setting up the HP Photosmart Finish setting up the HP Photosmart Wired Ethernet network To connect the product to the networkInstall the software for a network connection Tips for setting up and using a networked printer Set up the HP Photosmart for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable To set up the HP Photosmart with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the HP Photosmart with DSL To set up the HP Photosmart with DSLFinish setting up the HP Photosmart Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring serviceTo set up the HP Photosmart with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail To set up the HP Photosmart with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modemBack view of the HP Photosmart Finish setting up the HP Photosmart Case I Shared voice/fax line with answering machine Finish setting up the HP Photosmart 10 Example of a parallel splitter Finish setting up the HP Photosmart 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Get to know the HP Photosmart Printer partsFront view of the printer Top and rear views of the printer Printer parts Control panel features Control panel featuresDisplay icons Icon PurposeHP Apps Manager Manage HP AppsHP Advanced Photo Paper Paper basicsRecommended papers for photo printing HP Everyday Photo PaperRecommended papers for printing HP Premium Inkjet Transparency Film Load mediaHP Iron-On Transfers ColorLokPaper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Print photos from a memory card or USB storage device Off applies no HP Real Life Technologies to the imagePrint single photo on small-size paper a. Load paper Insert memory Load full-size paper in the main input tray Insert memory Press Print Photos Print multiple photos on full-size paper Print a creative project Print album pages a. Load paperPrint panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paper Print passport photos a. Load paper Reprint photos a. Load original Highlight Scan and Reprint and press Print PhotosTo print a Web Print a WebPrint forms and templates Quick Forms To print forms from the control panelTo print in Maximum dpi mode Print using the maximum dpiView the print resolution To view the print resolutionUse printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab Edit photos before printing Set the default print settingsTo change the default print settings To delete a printing shortcutPhoto fix Adjust brightnessCrop photo Add frameColor effect Get started using HP ePrintPrint from anywhere To connect to the InternetLearn more about using HP ePrint Print a document from anywhereTo print a document from anywhere Learn more about using HP Apps Get started using HP AppsPrint a Web page using HP Apps To print using HP AppsPrint Scan Scan to a computerSingle page scan a. Load original Scan to a memory card or USB storage device Press Start ScanMultiple page scan a. Load original Scan to a memory card or USB storage device Multiple page scan Scan Related topics Copy Copy text or mixed documentsSided original to 1-sided copy a. Load paper Copy Highlight 1-Sided Original 2-Sided Copy and press OK Highlight 2-Sided Original 2-Sided Copy and press OKHighlight 2-Sided Original 1-Sided Copy and press OK Press Start CopyChange the copy settings To set the number of copies from the control panelTo set the paper type for copies To adjust the copy contrast from the control panel To change the copy quality from the control panelPreview a copy before printing To preview your copy from the control panelCopy Fax Send a faxFax photo Fax 1-sided document a. Load original Fax 2-sided document a. Load originalInitiate a fax from your phone Alternate methods of faxingTo send a fax manually from a connected phone Send a fax to multiple recipients Press Start FaxSchedule a fax to send later Set up and use speed dialTo cancel a scheduled fax To schedule a fax from the control panelTo send a fax using speed dials from the control panel Receive a faxTo create speed dial entries from the control panel To receive a fax manually 94 Fax Save photos Save photos to your computerTo save photos Back up photos from a memory card to a USB storage device To back up photosRemove memory View the animation for this topic Save photos Work with cartridges Check the estimated ink levelsTo check the ink levels from the control panel To check the ink levels from the HP Photosmart Software Order ink suppliesReplace the cartridges To replace the cartridgesReplace the cartridges 101 Cartridge warranty information Print and evaluate a print quality report To print a print quality reportTo evaluate the print quality report Color bars expected result Sample text area expected result Sample text area streaks or smears HP support Solve a problemIf you have a problem, follow these steps Support processPhone support period Placing a call Support phone numbersHP support Troubleshooting common setup issues Setup troubleshootingAdditional warranty options Product will not turn onSolution Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not print Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Solution 5 Load paper in the input tray Wrong measurements are showing in menus on the displayTo set your language and country/region Minimum System Checks screen appears Red X appears on the USB connect promptTo retry the USB connection Received a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely To run the Disk Cleanup utility Click Selective StartupClick the check box next to Do not show this message again To install the software Uninstall and reinstall the softwareMore information about the Disk Cleanup utility Registration screen does not appearTo uninstall and reinstall the software Improve print qualitySettings you can check include To improve print qualityImprove print quality 121 Color bars irregularly streaked or faded bar top bar Improve print quality 123 To clean the cartridges from the software To align the printer11 Sample text area uneven ink distribution Some additional things you can check includePrint troubleshooting Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Solution 1 Reset the product Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Solution 2 Print a previously saved version of the documentPages in my document came out in the wrong order Solution 1 Check the printer marginsMargins are not printing as expected To print a multiple-page document in reverse orderSolution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Blank page came out while printingProduct prints slowly Solution 2 Load paper in the input traySolution 1 Use a lower print quality setting To select a print speed or qualitySolution 3 Contact HP support Memory card troubleshootingSolution 2 Check the ink levels Product does not read the memory cardSolution 1 Insert the memory card properly Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 2 Turn on the product Solution 1 Install the product softwareTo install the product software Solution 3 Turn on the computerScan troubleshooting Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutText is incorrect or missing Solution 1 Turn on the product Copy troubleshootingNothing happens when I try to copy Solution 2 Make sure that the original is placed correctlySolve a problem Solution 5 Check for a paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expectedSolution 3 Wipe the glass and the back of the document lid Printout is blankFax troubleshooting Product is having problems sending and receiving faxesTo test your fax setup from the control panel Solution 2 Turn on the product Fax troubleshooting 145 Solution 5 Try removing the splitter To change the ECM setting from the control panel Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Advanced Fax Setup menu appearsSolve a problem Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speed Product cannot send faxes, but can receive faxesTo set the fax speed from the control panel Solution 2 Check the fax number Product is having problems sending a manual fax Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Solution 2 Connect the telephone to the correct port Solution 4 Lower the fax speed Solution 1 Check the receiving fax machine for problemsPages of a fax I sent are missing Solution 2 Check the phone line for noise To print a Last Transaction reportSolution 1 Check the phone line for noise Solution 2 Increase the fax resolutionQuality of the fax I sent is poor Solution 3 Make sure the glass is clean Fax I sent was blank when it was receivedParts of a fax I sent are cut off Solution 3 Check the phone line for noise Solution 1 Send the fax in black and whiteSolution 2 Lower the fax resolution Fax transmission is slowSolution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manuallySolution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Product is having problems receiving a manual fax Solution 1 Lower the fax speedSolution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the display Pages of a fax I received are missing Solution 1 Load paper in the input traySolution 2 Check the sending fax machine for problems Faxes are received but do not printSolution 2 Check for error messages on the display Computer to which I am connecting has only one phone port Solution 1 Check the sending fax machine for problemsSolution 2 Make sure paper is loaded in the input tray Parts of a fax I received are cut off12 Example of a parallel splitter 13 Back view of the product Solve a problem 14 Back view of the product Solve a problem 15 Back view of the product Solution 2 Try removing the splitter Solution 3 Try another power outletFax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Am having problems faxing over the Internet using IP phone Solution 1 Change the fax speed Fax log report shows an error Error codeErrors Product messages Photo tray problemSolution 1 Load more paper in the photo tray Firmware revision mismatchSolution 3 Remove excess paper from the photo tray Solution 5 Make sure the photo paper is not curledSolution 6 Load one sheet of paper at a time Photo tray cannot engage Solution 1 Install the HP Photosmart SoftwareTo install the HP Photosmart Software Photo tray cannot disengageError reading or writing the file File messagesUnreadable files. NN files could not be read Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not foundGeneral user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Supported file types for the productSolution 2 Remove the memory card and reinsert it correctly Memory card errorSolution 1 Remove all but one memory card Solution 3 Push the memory card all the way forwardSolution 2 Empty the Recycle Bin on your desktop Card access errorOut of disk space Card is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedInk cartridge and printhead messages Power and connection messagesPaper messages Ink is dryingGeneral printer error Cartridges in wrong slotSolution 2 Contact HP support Incompatible ink cartridgesInk cartridge problem Incompatible printheadInk alert Solution 1 Install the ink cartridges correctly To make sure the ink cartridges are properly installedSolve a problem Solution 2 Close the print carriage latch Solution 3 Clean the electrical contactsTo clean the electrical contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Ink service capacity warning Solution 4 Replace the ink cartridgeSolution 5 Contact HP support Ink system failureSolution 1 Install all five ink cartridges Check ink cartridgesSolve a problem Install printhead and then cartridges Solution 1 Install the printhead and then cartridges To reinstall the printheadSolve a problem Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge To clean the printhead from the control panelSolution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damagedSolve a problem To clean the printhead To clean the electrical contacts in the product Chapter Printhead problem Solution 1 Reinstall the printheadSolve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 4 Contact HP support Stop the current job To stop a print job from the productStop the current job Technical information Hewlett-Packard Company noticesSpecifications Type Size Weight Environmental product stewardship program Paper use Material safety data sheetsEco-Tips PlasticsPower consumption HP inkjet supplies recycling programChemical Substances ItalianoBattery disposal in Taiwan EU battery directive European Union Battery DirectiveRegulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanSehanzeige-Arbeitsplätze Noise emission statement for GermanyRegulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory NoticeRegulatory telecommunication notices Regulatory telecommunication notices 253 Technical information Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksJapan safety statement Japan safety statement 257 Technical information Symbols/Numerics Index260 261 262