Chapter 12
Solve a problem
NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing.
After you resolve any problems found, the product can begin answering incoming fax calls.
Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off.
The product is having problems receiving a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Lower the fax speed
•Solution 2: Check for error messages on the display
Solution 1: Lower the fax speed
Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following:
•An Internet phone service
•A PBX system
•Fax over Internet Protocol (FoIP)
•An ISDN service
To set the fax speed from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
