Solution 13 Check for and resolve any error messages | HP C410a

Completely remove power for at least 15 minutes, and then turn the DSL modem back on.

Listen to the dial tone again.

•If the dial tone sounds clear (no noise or static), try sending or receiving a fax.

NOTE: You might notice static on the phone line again in the future. If the product stops sending and receiving faxes, repeat this process.

•If the phone line is still noisy, contact your phone company.

Cause: The product shares the same phone line with a DSL service and the DSL modem might not have been properly grounded.

If this did not solve the issue, try the next solution.

Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone use

Solution: Make sure the product is connected to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.

NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

For more information on how to set up the product with a PBX phone system or ISDN line, see the printed documentation that came with the product.

Cause: You were using either a PBX or an ISDN converter/terminal adapter. If this did not solve the issue, try the next solution.

Solution 13: Check for and resolve any error messages

Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the product will not send or receive a fax until the error condition is resolved.

You can also check the status of the product by clicking Status in the HP Solution Center.

Cause: Another process caused an error in the product. If this did not solve the issue, try the next solution.

Solve a problem

Fax troubleshooting

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HP C410a, C410c, C410d, C410b, C410e manual Solution 13 Check for and resolve any error messages

Contents

HP Photosmart Premium Fax C410 series Page Contents Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series Help Chapter How do I? How do I? WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network Use the PIN method Wireless with a router infrastructure networkTo connect the HP Photosmart with the Wireless Setup Wizard Highlight Wireless Setup Wizard and press OK Wireless without a router ad hoc connection Finish setting up the HP Photosmart Finish setting up the HP Photosmart Finish setting up the HP Photosmart To connect the product to the network Wired Ethernet network Install the software for a network connection Tips for setting up and using a networked printer Countries/regions with a parallel-type phone system Set up the HP Photosmart for faxing Choose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received To set up the HP Photosmart with a separate fax line To set up the HP Photosmart with DSL Case B Set up the HP Photosmart with DSL Finish setting up the HP Photosmart To set up the HP Photosmart with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP Photosmart with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the HP Photosmart with a computer dial-up modem Back view of the HP Photosmart Finish setting up the HP Photosmart Case I Shared voice/fax line with answering machine Finish setting up the HP Photosmart 10 Example of a parallel splitter Finish setting up the HP Photosmart 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Printer parts Get to know the HP PhotosmartFront view of the printer Top and rear views of the printer Printer parts Control panel features Control panel features Icon Purpose Display icons Manage HP Apps HP Apps Manager HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo Paper Recommended papers for printing ColorLok Load mediaHP Iron-On Transfers HP Premium Inkjet Transparency Film Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage devicePrint single photo on small-size paper a. Load paper Insert memory Load full-size paper in the main input tray Insert memory Press Print Photos Print multiple photos on full-size paper Print album pages a. Load paper Print a creative project Print panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paper Print passport photos a. Load paper Highlight Scan and Reprint and press Print Photos Reprint photos a. Load original To print forms from the control panel Print a WebPrint forms and templates Quick Forms To print a Web To view the print resolution Print using the maximum dpiView the print resolution To print in Maximum dpi mode To create a printing shortcut Use printing shortcutsClick the Printing Shortcuts tab To delete a printing shortcut Set the default print settingsTo change the default print settings Edit photos before printing Add frame Adjust brightnessCrop photo Photo fix To connect to the Internet Get started using HP ePrintPrint from anywhere Color effect Print a document from anywhere Learn more about using HP ePrintTo print a document from anywhere To print using HP Apps Get started using HP AppsPrint a Web page using HP Apps Learn more about using HP Apps Print Scan to a computer ScanSingle page scan a. Load original Press Start Scan Scan to a memory card or USB storage deviceMultiple page scan a. Load original Scan to a memory card or USB storage device Multiple page scan Scan Related topics Copy text or mixed documents CopySided original to 1-sided copy a. Load paper Copy Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 1-Sided Original 2-Sided Copy and press OK Press Start Copy Highlight 2-Sided Original 1-Sided Copy and press OK To set the number of copies from the control panel Change the copy settingsTo set the paper type for copies To change the copy quality from the control panel To adjust the copy contrast from the control panel To preview your copy from the control panel Preview a copy before printing Copy Send a fax FaxFax photo Fax 2-sided document a. Load original Fax 1-sided document a. Load original Alternate methods of faxing Initiate a fax from your phoneTo send a fax manually from a connected phone Press Start Fax Send a fax to multiple recipients To schedule a fax from the control panel Set up and use speed dialTo cancel a scheduled fax Schedule a fax to send later Receive a fax To send a fax using speed dials from the control panelTo create speed dial entries from the control panel To receive a fax manually 94 Fax Save photos to your computer Save photosTo save photos To back up photos Back up photos from a memory card to a USB storage device Remove memory View the animation for this topic Save photos Check the estimated ink levels Work with cartridgesTo check the ink levels from the control panel To replace the cartridges Order ink suppliesReplace the cartridges To check the ink levels from the HP Photosmart Software Replace the cartridges 101 Cartridge warranty information To print a print quality report Print and evaluate a print quality reportTo evaluate the print quality report Color bars expected result Sample text area expected result Sample text area streaks or smears Support process Solve a problemIf you have a problem, follow these steps HP support Support phone numbers Phone support period Placing a call HP support Product will not turn on Setup troubleshootingAdditional warranty options Troubleshooting common setup issues Solution 2 Reset the product Solution Solution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display Solution 5 Load paper in the input trayTo set your language and country/region Red X appears on the USB connect prompt Minimum System Checks screen appearsTo retry the USB connection To uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityClick the check box next to Do not show this message again Registration screen does not appear Uninstall and reinstall the softwareMore information about the Disk Cleanup utility To install the software Improve print quality To uninstall and reinstall the software To improve print quality Settings you can check include Improve print quality 121 Color bars irregularly streaked or faded bar top bar Improve print quality 123 To align the printer To clean the cartridges from the software Some additional things you can check include 11 Sample text area uneven ink distribution Solution 1 Load the stack of envelopes correctly Print troubleshootingEnvelopes print incorrectly Solution 2 Print a previously saved version of the document Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Solution 1 Reset the product To print a multiple-page document in reverse order Solution 1 Check the printer marginsMargins are not printing as expected Pages in my document came out in the wrong order Blank page came out while printing To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly To select a print speed or quality Solution 2 Load paper in the input traySolution 1 Use a lower print quality setting Product prints slowly Product does not read the memory card Memory card troubleshootingSolution 2 Check the ink levels Solution 3 Contact HP support Solution 3 Remove the additional memory card Solution 1 Insert the memory card properlySolution 4 Reformat the memory card in your digital camera Solution 3 Turn on the computer Solution 1 Install the product softwareTo install the product software Solution 2 Turn on the product Scanned image is blank Scan troubleshooting Scanned image has incorrect page layout Scanned image is incorrectly cropped Text is incorrect or missing Solution 2 Make sure that the original is placed correctly Copy troubleshootingNothing happens when I try to copy Solution 1 Turn on the product Solve a problem Parts of the original do not appear or are cut off Solution 5 Check for a paper jam Fit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copy Printout is blank Solution 3 Wipe the glass and the back of the document lid Product is having problems sending and receiving faxes Fax troubleshooting To test your fax setup from the control panel Solution 2 Turn on the product Fax troubleshooting 145 Solution 5 Try removing the splitter Advanced Fax Setup menu appears Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise To change the ECM setting from the control panel Solve a problem Solution 13 Check for and resolve any error messages Product cannot send faxes, but can receive faxes Solution 14 Lower the fax speedTo set the fax speed from the control panel Solution 2 Check the fax number Solution 3 Dial the fax number more slowly Product is having problems sending a manual faxSolution 4 Check the receiving fax machine for problems Solution 2 Connect the telephone to the correct port Solution 1 Check the receiving fax machine for problems Solution 4 Lower the fax speedPages of a fax I sent are missing To print a Last Transaction report Solution 2 Check the phone line for noise Solution 2 Increase the fax resolution Solution 1 Check the phone line for noiseQuality of the fax I sent is poor Fax I sent was blank when it was received Solution 3 Make sure the glass is cleanParts of a fax I sent are cut off Fax transmission is slow Solution 1 Send the fax in black and whiteSolution 2 Lower the fax resolution Solution 3 Check the phone line for noise Solution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer setting Solution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Solution 1 Lower the fax speed Product is having problems receiving a manual fax Solution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the display Faxes are received but do not print Solution 1 Load paper in the input traySolution 2 Check the sending fax machine for problems Pages of a fax I received are missing Solution 2 Check for error messages on the display Parts of a fax I received are cut off Solution 1 Check the sending fax machine for problemsSolution 2 Make sure paper is loaded in the input tray Computer to which I am connecting has only one phone port 12 Example of a parallel splitter 13 Back view of the product Solve a problem 14 Back view of the product Solve a problem 15 Back view of the product Solution 3 Try another power outlet Solution 2 Try removing the splitter What to check Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Am having problems faxing over the Internet using IP phone Solution 1 Change the fax speed Error code Fax log report shows an error Errors Firmware revision mismatch Photo tray problemSolution 1 Load more paper in the photo tray Product messages Solution 5 Make sure the photo paper is not curled Solution 3 Remove excess paper from the photo traySolution 6 Load one sheet of paper at a time Photo tray cannot disengage Solution 1 Install the HP Photosmart SoftwareTo install the HP Photosmart Software Photo tray cannot engage File messages Error reading or writing the file Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Unreadable files. NN files could not be read Supported file types for the product Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messages Solution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctly Card access error Solution 2 Empty the Recycle Bin on your desktopOut of disk space Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damaged Ink is drying Power and connection messagesPaper messages Ink cartridge and printhead messages Cartridges in wrong slot General printer error Incompatible ink cartridges Solution 2 Contact HP support Incompatible printhead Ink cartridge problemInk alert To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctly Solve a problem Solution 3 Clean the electrical contacts Solution 2 Close the print carriage latchTo clean the electrical contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Ink system failure Solution 4 Replace the ink cartridgeSolution 5 Contact HP support Ink service capacity warning Check ink cartridges Solution 1 Install all five ink cartridges Solve a problem Install printhead and then cartridges To reinstall the printhead Solution 1 Install the printhead and then cartridges Solve a problem Non-HP cartridge Original HP ink depleted Printhead appears to be missing or damaged To clean the printhead from the control panelSolution 1 Reinstall the printhead and cartridges Previously used genuine HP cartridge Solve a problem To clean the printhead To clean the electrical contacts in the product Chapter Solution 1 Reinstall the printhead Printhead problem Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 4 Contact HP support To stop a print job from the product Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Specifications Type Size Weight Environmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper use HP inkjet supplies recycling program Power consumption Italiano Chemical Substances Battery disposal in Taiwan European Union Battery Directive EU battery directive Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Sehanzeige-Arbeitsplätze Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Regulatory telecommunication notices Regulatory telecommunication notices 253 Technical information Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement Japan safety statement Japan safety statement 257 Technical information Index Symbols/Numerics 260 261 262