Solution 2 Contact HP support | HP C410c, C410a, C410d, C410b, C410e

Solve a problem

Chapter 12

Cause: There was a problem with the printhead.

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Problem with printer preparation

Solution: Check the print quality of the current print job. If it is not satisfactory, it could mean the internal clock failed and the product was not able to service the printhead as scheduled. Try cleaning the printhead to see if that improves the quality.

To clean the printhead from the control panel

1.Press Setup.

2.Press the down arrow button to highlight Tools, and then press OK.

3.Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead.

4.Press any button to return to the Tools menu.

Cause: The product was turned off improperly.

228 Solve a problem

Image 230

HP C410c, C410a, C410d, C410b, C410e manual Solution 2 Contact HP support, Problem with printer preparation

Contents

HP Photosmart Premium Fax C410 series Page Contents Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series Help Chapter How do I? How do I? Add the HP Photosmart to a network Finish setting up the HP PhotosmartWiFi Protected Setup WPS Highlight Wireless Setup Wizard and press OK Wireless with a router infrastructure networkTo connect the HP Photosmart with the Wireless Setup Wizard Use the PIN method Wireless without a router ad hoc connection Finish setting up the HP Photosmart Finish setting up the HP Photosmart Finish setting up the HP Photosmart Wired Ethernet network To connect the product to the network Install the software for a network connection Tips for setting up and using a networked printer Set up the HP Photosmart for faxing Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Select your fax setup case Not applicable To set up the HP Photosmart with a separate fax line Case a Separate fax line no voice calls received Case B Set up the HP Photosmart with DSL To set up the HP Photosmart with DSL Finish setting up the HP Photosmart Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring service To set up the HP Photosmart with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail To set up the HP Photosmart with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Back view of the HP Photosmart Finish setting up the HP Photosmart Case I Shared voice/fax line with answering machine Finish setting up the HP Photosmart 10 Example of a parallel splitter Finish setting up the HP Photosmart 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Front view of the printer Get to know the HP PhotosmartPrinter parts Top and rear views of the printer Printer parts Control panel features Control panel features Display icons Icon Purpose HP Apps Manager Manage HP Apps HP Advanced Photo Paper Paper basicsRecommended papers for photo printing HP Everyday Photo Paper Recommended papers for printing HP Premium Inkjet Transparency Film Load mediaHP Iron-On Transfers ColorLok Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Print single photo on small-size paper a. Load paper Print photos from a memory card or USB storage deviceOff applies no HP Real Life Technologies to the image Insert memory Load full-size paper in the main input tray Insert memory Press Print Photos Print multiple photos on full-size paper Print a creative project Print album pages a. Load paper Print panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paper Print passport photos a. Load paper Reprint photos a. Load original Highlight Scan and Reprint and press Print Photos To print a Web Print a WebPrint forms and templates Quick Forms To print forms from the control panel To print in Maximum dpi mode Print using the maximum dpiView the print resolution To view the print resolution Click the Printing Shortcuts tab Use printing shortcutsTo create a printing shortcut Edit photos before printing Set the default print settingsTo change the default print settings To delete a printing shortcut Photo fix Adjust brightnessCrop photo Add frame Color effect Get started using HP ePrintPrint from anywhere To connect to the Internet To print a document from anywhere Learn more about using HP ePrintPrint a document from anywhere Learn more about using HP Apps Get started using HP AppsPrint a Web page using HP Apps To print using HP Apps Print Single page scan a. Load original ScanScan to a computer Multiple page scan a. Load original Scan to a memory card or USB storage devicePress Start Scan Scan to a memory card or USB storage device Multiple page scan Scan Related topics Sided original to 1-sided copy a. Load paper CopyCopy text or mixed documents Copy Highlight 1-Sided Original 2-Sided Copy and press OK Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 2-Sided Original 1-Sided Copy and press OK Press Start Copy To set the paper type for copies Change the copy settingsTo set the number of copies from the control panel To adjust the copy contrast from the control panel To change the copy quality from the control panel Preview a copy before printing To preview your copy from the control panel Copy Fax photo FaxSend a fax Fax 1-sided document a. Load original Fax 2-sided document a. Load original To send a fax manually from a connected phone Initiate a fax from your phoneAlternate methods of faxing Send a fax to multiple recipients Press Start Fax Schedule a fax to send later Set up and use speed dialTo cancel a scheduled fax To schedule a fax from the control panel To create speed dial entries from the control panel To send a fax using speed dials from the control panelReceive a fax To receive a fax manually 94 Fax To save photos Save photosSave photos to your computer Back up photos from a memory card to a USB storage device To back up photos Remove memory View the animation for this topic Save photos To check the ink levels from the control panel Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart Software Order ink suppliesReplace the cartridges To replace the cartridges Replace the cartridges 101 Cartridge warranty information To evaluate the print quality report Print and evaluate a print quality reportTo print a print quality report Color bars expected result Sample text area expected result Sample text area streaks or smears HP support Solve a problemIf you have a problem, follow these steps Support process Phone support period Placing a call Support phone numbers HP support Troubleshooting common setup issues Setup troubleshootingAdditional warranty options Product will not turn on Solution Solution 2 Reset the product Solution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product To set your language and country/region Solution 5 Load paper in the input trayWrong measurements are showing in menus on the display To retry the USB connection Minimum System Checks screen appearsRed X appears on the USB connect prompt To uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Click the check box next to Do not show this message again To run the Disk Cleanup utilityClick Selective Startup To install the software Uninstall and reinstall the softwareMore information about the Disk Cleanup utility Registration screen does not appear To uninstall and reinstall the software Improve print quality Settings you can check include To improve print quality Improve print quality 121 Color bars irregularly streaked or faded bar top bar Improve print quality 123 To clean the cartridges from the software To align the printer 11 Sample text area uneven ink distribution Some additional things you can check include Envelopes print incorrectly Print troubleshootingSolution 1 Load the stack of envelopes correctly Solution 1 Reset the product Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Solution 2 Print a previously saved version of the document Pages in my document came out in the wrong order Solution 1 Check the printer marginsMargins are not printing as expected To print a multiple-page document in reverse order Solution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Blank page came out while printing Product prints slowly Solution 2 Load paper in the input traySolution 1 Use a lower print quality setting To select a print speed or quality Solution 3 Contact HP support Memory card troubleshootingSolution 2 Check the ink levels Product does not read the memory card Solution 4 Reformat the memory card in your digital camera Solution 1 Insert the memory card properlySolution 3 Remove the additional memory card Solution 2 Turn on the product Solution 1 Install the product softwareTo install the product software Solution 3 Turn on the computer Scan troubleshooting Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Text is incorrect or missing Solution 1 Turn on the product Copy troubleshootingNothing happens when I try to copy Solution 2 Make sure that the original is placed correctly Solve a problem Solution 5 Check for a paper jam Parts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expected Solution 3 Wipe the glass and the back of the document lid Printout is blank Fax troubleshooting Product is having problems sending and receiving faxes To test your fax setup from the control panel Solution 2 Turn on the product Fax troubleshooting 145 Solution 5 Try removing the splitter To change the ECM setting from the control panel Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise Advanced Fax Setup menu appears Solve a problem Solution 13 Check for and resolve any error messages To set the fax speed from the control panel Solution 14 Lower the fax speedProduct cannot send faxes, but can receive faxes Solution 2 Check the fax number Solution 4 Check the receiving fax machine for problems Product is having problems sending a manual faxSolution 3 Dial the fax number more slowly Solution 2 Connect the telephone to the correct port Pages of a fax I sent are missing Solution 4 Lower the fax speedSolution 1 Check the receiving fax machine for problems Solution 2 Check the phone line for noise To print a Last Transaction report Quality of the fax I sent is poor Solution 1 Check the phone line for noiseSolution 2 Increase the fax resolution Parts of a fax I sent are cut off Solution 3 Make sure the glass is cleanFax I sent was blank when it was received Solution 3 Check the phone line for noise Solution 1 Send the fax in black and whiteSolution 2 Lower the fax resolution Fax transmission is slow Solution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manually Solution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Product is having problems receiving a manual fax Solution 1 Lower the fax speed Solution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the display Pages of a fax I received are missing Solution 1 Load paper in the input traySolution 2 Check the sending fax machine for problems Faxes are received but do not print Solution 2 Check for error messages on the display Computer to which I am connecting has only one phone port Solution 1 Check the sending fax machine for problemsSolution 2 Make sure paper is loaded in the input tray Parts of a fax I received are cut off 12 Example of a parallel splitter 13 Back view of the product Solve a problem 14 Back view of the product Solve a problem 15 Back view of the product Solution 2 Try removing the splitter Solution 3 Try another power outlet Fax Hardware Test failed Fax test failedWhat to check Fax Connected to Active Telephone Wall Jack test failed To plug the phone cord into the correct port Using Correct Type of Phone Cord with Fax test failedPhone Cord Connected to Correct Port on Fax test failed Fax Line Condition test failed Dial Tone Detection test failed Am having problems faxing over the Internet using IP phone Solution 1 Change the fax speed Fax log report shows an error Error code Errors Product messages Photo tray problemSolution 1 Load more paper in the photo tray Firmware revision mismatch Solution 6 Load one sheet of paper at a time Solution 3 Remove excess paper from the photo traySolution 5 Make sure the photo paper is not curled Photo tray cannot engage Solution 1 Install the HP Photosmart SoftwareTo install the HP Photosmart Software Photo tray cannot disengage Error reading or writing the file File messages Unreadable files. NN files could not be read Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not found General user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Supported file types for the product Solution 2 Remove the memory card and reinsert it correctly Memory card errorSolution 1 Remove all but one memory card Solution 3 Push the memory card all the way forward Out of disk space Solution 2 Empty the Recycle Bin on your desktopCard access error Card is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully inserted Ink cartridge and printhead messages Power and connection messagesPaper messages Ink is drying General printer error Cartridges in wrong slot Solution 2 Contact HP support Incompatible ink cartridges Ink alert Ink cartridge problemIncompatible printhead Solution 1 Install the ink cartridges correctly To make sure the ink cartridges are properly installed Solve a problem To clean the electrical contacts Solution 2 Close the print carriage latchSolution 3 Clean the electrical contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Ink service capacity warning Solution 4 Replace the ink cartridgeSolution 5 Contact HP support Ink system failure Solution 1 Install all five ink cartridges Check ink cartridges Solve a problem Install printhead and then cartridges Solution 1 Install the printhead and then cartridges To reinstall the printhead Solve a problem Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge To clean the printhead from the control panelSolution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damaged Solve a problem To clean the printhead To clean the electrical contacts in the product Chapter Printhead problem Solution 1 Reinstall the printhead Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 4 Contact HP support Stop the current job To stop a print job from the product Stop the current job Technical information Hewlett-Packard Company notices Specifications Type Size Weight Environmental product stewardship program Paper use Material safety data sheetsEco-Tips Plastics Power consumption HP inkjet supplies recycling program Chemical Substances Italiano Battery disposal in Taiwan EU battery directive European Union Battery Directive Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Sehanzeige-Arbeitsplätze Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Regulatory telecommunication notices Regulatory telecommunication notices 253 Technical information Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks Japan safety statement Japan safety statement 257 Technical information Symbols/Numerics Index 260 261 262