Fax troubleshooting 145 | HP C410d, C410c, C410a, C410b, C410e

Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack.

One end of this special 2-wire phone cord should be connected to the port labeled 1- LINE on the back of the product and the other end to your telephone wall jack, as shown below.

Solve a problem

1Telephone wall jack

2Use the phone cord supplied in the box with the product

If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the product.

If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adapter to the port labeled 1-LINE on the back of the product. Attach your 4-wire phone cord to the open port on the adapter and to the telephone wall jack. For more information on using the 2-wire phone cord adapter, see the documentation that came with it.

For more information on setting up the product, see the printed documentation that came with the product.

Cause: The wrong phone cord was used to connect the product or the phone cord was plugged into the wrong port.

If this did not solve the issue, try the next solution.

Fax troubleshooting

145

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HP C410d, C410c, C410a, C410b, C410e manual Fax troubleshooting 145

Contents

HP Photosmart Premium Fax C410 series Page Contents Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series Help Chapter How do I? How do I? Finish setting up the HP Photosmart WiFi Protected Setup WPSAdd the HP Photosmart to a network Use the PIN method Wireless with a router infrastructure networkTo connect the HP Photosmart with the Wireless Setup Wizard Highlight Wireless Setup Wizard and press OK Wireless without a router ad hoc connection Finish setting up the HP Photosmart Finish setting up the HP Photosmart Finish setting up the HP Photosmart To connect the product to the network Wired Ethernet network Install the software for a network connection Tips for setting up and using a networked printer Countries/regions with a parallel-type phone system Set up the HP Photosmart for faxing Choose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received To set up the HP Photosmart with a separate fax line To set up the HP Photosmart with DSL Case B Set up the HP Photosmart with DSL Finish setting up the HP Photosmart To set up the HP Photosmart with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP Photosmart with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the HP Photosmart with a computer dial-up modem Back view of the HP Photosmart Finish setting up the HP Photosmart Case I Shared voice/fax line with answering machine Finish setting up the HP Photosmart 10 Example of a parallel splitter Finish setting up the HP Photosmart 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Get to know the HP Photosmart Printer partsFront view of the printer Top and rear views of the printer Printer parts Control panel features Control panel features Icon Purpose Display icons Manage HP Apps HP Apps Manager HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo Paper Recommended papers for printing ColorLok Load mediaHP Iron-On Transfers HP Premium Inkjet Transparency Film Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Print photos from a memory card or USB storage device Off applies no HP Real Life Technologies to the imagePrint single photo on small-size paper a. Load paper Insert memory Load full-size paper in the main input tray Insert memory Press Print Photos Print multiple photos on full-size paper Print album pages a. Load paper Print a creative project Print panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paper Print passport photos a. Load paper Highlight Scan and Reprint and press Print Photos Reprint photos a. Load original To print forms from the control panel Print a WebPrint forms and templates Quick Forms To print a Web To view the print resolution Print using the maximum dpiView the print resolution To print in Maximum dpi mode Use printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab To delete a printing shortcut Set the default print settingsTo change the default print settings Edit photos before printing Add frame Adjust brightnessCrop photo Photo fix To connect to the Internet Get started using HP ePrintPrint from anywhere Color effect Learn more about using HP ePrint Print a document from anywhereTo print a document from anywhere To print using HP Apps Get started using HP AppsPrint a Web page using HP Apps Learn more about using HP Apps Print Scan Scan to a computerSingle page scan a. Load original Scan to a memory card or USB storage device Press Start ScanMultiple page scan a. Load original Scan to a memory card or USB storage device Multiple page scan Scan Related topics Copy Copy text or mixed documentsSided original to 1-sided copy a. Load paper Copy Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 1-Sided Original 2-Sided Copy and press OK Press Start Copy Highlight 2-Sided Original 1-Sided Copy and press OK Change the copy settings To set the number of copies from the control panelTo set the paper type for copies To change the copy quality from the control panel To adjust the copy contrast from the control panel To preview your copy from the control panel Preview a copy before printing Copy Fax Send a faxFax photo Fax 2-sided document a. Load original Fax 1-sided document a. Load original Initiate a fax from your phone Alternate methods of faxingTo send a fax manually from a connected phone Press Start Fax Send a fax to multiple recipients To schedule a fax from the control panel Set up and use speed dialTo cancel a scheduled fax Schedule a fax to send later To send a fax using speed dials from the control panel Receive a faxTo create speed dial entries from the control panel To receive a fax manually 94 Fax Save photos Save photos to your computerTo save photos To back up photos Back up photos from a memory card to a USB storage device Remove memory View the animation for this topic Save photos Work with cartridges Check the estimated ink levelsTo check the ink levels from the control panel To replace the cartridges Order ink suppliesReplace the cartridges To check the ink levels from the HP Photosmart Software Replace the cartridges 101 Cartridge warranty information Print and evaluate a print quality report To print a print quality reportTo evaluate the print quality report Color bars expected result Sample text area expected result Sample text area streaks or smears Support process Solve a problemIf you have a problem, follow these steps HP support Support phone numbers Phone support period Placing a call HP support Product will not turn on Setup troubleshootingAdditional warranty options Troubleshooting common setup issues Solution 2 Reset the product Solution Solution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service After setting up the product, it does not print Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Solution 5 Load paper in the input tray Wrong measurements are showing in menus on the displayTo set your language and country/region Minimum System Checks screen appears Red X appears on the USB connect promptTo retry the USB connection Received a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely To run the Disk Cleanup utility Click Selective StartupClick the check box next to Do not show this message again Registration screen does not appear Uninstall and reinstall the softwareMore information about the Disk Cleanup utility To install the software Improve print quality To uninstall and reinstall the software To improve print quality Settings you can check include Improve print quality 121 Color bars irregularly streaked or faded bar top bar Improve print quality 123 To align the printer To clean the cartridges from the software Some additional things you can check include 11 Sample text area uneven ink distribution Print troubleshooting Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Solution 2 Print a previously saved version of the document Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Solution 1 Reset the product To print a multiple-page document in reverse order Solution 1 Check the printer marginsMargins are not printing as expected Pages in my document came out in the wrong order Blank page came out while printing To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly To select a print speed or quality Solution 2 Load paper in the input traySolution 1 Use a lower print quality setting Product prints slowly Product does not read the memory card Memory card troubleshootingSolution 2 Check the ink levels Solution 3 Contact HP support Solution 1 Insert the memory card properly Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 3 Turn on the computer Solution 1 Install the product softwareTo install the product software Solution 2 Turn on the product Scanned image is blank Scan troubleshooting Scanned image has incorrect page layout Scanned image is incorrectly cropped Text is incorrect or missing Solution 2 Make sure that the original is placed correctly Copy troubleshootingNothing happens when I try to copy Solution 1 Turn on the product Solve a problem Parts of the original do not appear or are cut off Solution 5 Check for a paper jam Fit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copy Printout is blank Solution 3 Wipe the glass and the back of the document lid Product is having problems sending and receiving faxes Fax troubleshooting To test your fax setup from the control panel Solution 2 Turn on the product Fax troubleshooting 145 Solution 5 Try removing the splitter Advanced Fax Setup menu appears Solution 6 Make sure the telephone wall jack works properlySolution 7 Check the phone line for noise To change the ECM setting from the control panel Solve a problem Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speed Product cannot send faxes, but can receive faxesTo set the fax speed from the control panel Solution 2 Check the fax number Product is having problems sending a manual fax Solution 3 Dial the fax number more slowlySolution 4 Check the receiving fax machine for problems Solution 2 Connect the telephone to the correct port Solution 4 Lower the fax speed Solution 1 Check the receiving fax machine for problemsPages of a fax I sent are missing To print a Last Transaction report Solution 2 Check the phone line for noise Solution 1 Check the phone line for noise Solution 2 Increase the fax resolutionQuality of the fax I sent is poor Solution 3 Make sure the glass is clean Fax I sent was blank when it was receivedParts of a fax I sent are cut off Fax transmission is slow Solution 1 Send the fax in black and whiteSolution 2 Lower the fax resolution Solution 3 Check the phone line for noise Solution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer setting Solution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Solution 1 Lower the fax speed Product is having problems receiving a manual fax Solution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the display Faxes are received but do not print Solution 1 Load paper in the input traySolution 2 Check the sending fax machine for problems Pages of a fax I received are missing Solution 2 Check for error messages on the display Parts of a fax I received are cut off Solution 1 Check the sending fax machine for problemsSolution 2 Make sure paper is loaded in the input tray Computer to which I am connecting has only one phone port 12 Example of a parallel splitter 13 Back view of the product Solve a problem 14 Back view of the product Solve a problem 15 Back view of the product Solution 3 Try another power outlet Solution 2 Try removing the splitter Fax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Am having problems faxing over the Internet using IP phone Solution 1 Change the fax speed Error code Fax log report shows an error Errors Firmware revision mismatch Photo tray problemSolution 1 Load more paper in the photo tray Product messages Solution 3 Remove excess paper from the photo tray Solution 5 Make sure the photo paper is not curledSolution 6 Load one sheet of paper at a time Photo tray cannot disengage Solution 1 Install the HP Photosmart SoftwareTo install the HP Photosmart Software Photo tray cannot engage File messages Error reading or writing the file Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Unreadable files. NN files could not be read Supported file types for the product Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messages Solution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctly Solution 2 Empty the Recycle Bin on your desktop Card access errorOut of disk space Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damaged Ink is drying Power and connection messagesPaper messages Ink cartridge and printhead messages Cartridges in wrong slot General printer error Incompatible ink cartridges Solution 2 Contact HP support Ink cartridge problem Incompatible printheadInk alert To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctly Solve a problem Solution 2 Close the print carriage latch Solution 3 Clean the electrical contactsTo clean the electrical contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Ink system failure Solution 4 Replace the ink cartridgeSolution 5 Contact HP support Ink service capacity warning Check ink cartridges Solution 1 Install all five ink cartridges Solve a problem Install printhead and then cartridges To reinstall the printhead Solution 1 Install the printhead and then cartridges Solve a problem Non-HP cartridge Original HP ink depleted Printhead appears to be missing or damaged To clean the printhead from the control panelSolution 1 Reinstall the printhead and cartridges Previously used genuine HP cartridge Solve a problem To clean the printhead To clean the electrical contacts in the product Chapter Solution 1 Reinstall the printhead Printhead problem Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 4 Contact HP support To stop a print job from the product Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Specifications Type Size Weight Environmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper use HP inkjet supplies recycling program Power consumption Italiano Chemical Substances Battery disposal in Taiwan European Union Battery Directive EU battery directive Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Sehanzeige-Arbeitsplätze Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Regulatory telecommunication notices Regulatory telecommunication notices 253 Technical information Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement Japan safety statement Japan safety statement 257 Technical information Index Symbols/Numerics 260 261 262