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HP C410e, C410c, C410a, C410d, C410b manual Solve a problem, Support process, HP support by phone

Models: C410c C410d C410b C410a C410e

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12 Solve a problem

This section contains the following topics:

•HP support

•Setup troubleshooting

•Improve print quality

•Print troubleshooting

•Memory card troubleshooting

•Scan troubleshooting

•Copy troubleshooting

•Fax troubleshooting

•Errors

HP support

•Support process

•HP support by phone

•Additional warranty options

Support process

Solve a problem

If you have a problem, follow these steps:

1.Check the documentation that came with the product.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the product

•Valuable product and troubleshooting information for common problems

•Proactive product updates, support alerts, and HP newsgrams that are available when you register the product

3.Call HP support. Support options and availability vary by product, country/region, and language.

HP support by phone

Phone support options and availability vary by product, country/region, and language. This section contains the following topics:

•Phone support period

•Placing a call

•Support phone numbers

•After the phone support period

Solve a problem

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HP C410e, C410c, C410a Solve a problem, Support process, HP support by phone, If you have a problem, follow these steps

Contents

HP Photosmart Premium Fax C410 series Page Contents Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series HelpChapter How do I? How do I? WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network To connect the HP Photosmart with the Wireless Setup Wizard Wireless with a router infrastructure networkHighlight Wireless Setup Wizard and press OK Use the PIN methodWireless without a router ad hoc connection Finish setting up the HP Photosmart Finish setting up the HP Photosmart Finish setting up the HP Photosmart To connect the product to the network Wired Ethernet networkInstall the software for a network connection Tips for setting up and using a networked printer Countries/regions with a parallel-type phone system Set up the HP Photosmart for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received To set up the HP Photosmart with a separate fax lineTo set up the HP Photosmart with DSL Case B Set up the HP Photosmart with DSLFinish setting up the HP Photosmart To set up the HP Photosmart with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP Photosmart with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail Case H Shared voice/fax line with computer dial-up modem To set up the HP Photosmart with a computer dial-up modemBack view of the HP Photosmart Finish setting up the HP Photosmart Case I Shared voice/fax line with answering machine Finish setting up the HP Photosmart 10 Example of a parallel splitter Finish setting up the HP Photosmart 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Printer parts Get to know the HP PhotosmartFront view of the printer Top and rear views of the printer Printer parts Control panel features Control panel featuresIcon Purpose Display iconsManage HP Apps HP Apps ManagerRecommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing HP Iron-On Transfers Load mediaHP Premium Inkjet Transparency Film ColorLokPaper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage devicePrint single photo on small-size paper a. Load paper Insert memory Load full-size paper in the main input tray Insert memory Press Print Photos Print multiple photos on full-size paper Print album pages a. Load paper Print a creative projectPrint panoramic photos a. Load paper Insert memory Press Print Photos Print wallet photos a. Load paper Print passport photos a. Load paper Highlight Scan and Reprint and press Print Photos Reprint photos a. Load originalPrint forms and templates Quick Forms Print a WebTo print a Web To print forms from the control panelView the print resolution Print using the maximum dpiTo print in Maximum dpi mode To view the print resolutionTo create a printing shortcut Use printing shortcutsClick the Printing Shortcuts tab To change the default print settings Set the default print settingsEdit photos before printing To delete a printing shortcutCrop photo Adjust brightnessPhoto fix Add framePrint from anywhere Get started using HP ePrintColor effect To connect to the InternetPrint a document from anywhere Learn more about using HP ePrintTo print a document from anywhere Print a Web page using HP Apps Get started using HP AppsLearn more about using HP Apps To print using HP AppsPrint Scan to a computer ScanSingle page scan a. Load original Press Start Scan Scan to a memory card or USB storage deviceMultiple page scan a. Load original Scan to a memory card or USB storage device Multiple page scan Scan Related topics Copy text or mixed documents CopySided original to 1-sided copy a. Load paper Copy Highlight 2-Sided Original 2-Sided Copy and press OK Highlight 1-Sided Original 2-Sided Copy and press OKPress Start Copy Highlight 2-Sided Original 1-Sided Copy and press OKTo set the number of copies from the control panel Change the copy settingsTo set the paper type for copies To change the copy quality from the control panel To adjust the copy contrast from the control panelTo preview your copy from the control panel Preview a copy before printingCopy Send a fax FaxFax photo Fax 2-sided document a. Load original Fax 1-sided document a. Load originalAlternate methods of faxing Initiate a fax from your phoneTo send a fax manually from a connected phone Press Start Fax Send a fax to multiple recipientsTo cancel a scheduled fax Set up and use speed dialSchedule a fax to send later To schedule a fax from the control panelReceive a fax To send a fax using speed dials from the control panelTo create speed dial entries from the control panel To receive a fax manually 94 Fax Save photos to your computer Save photosTo save photos To back up photos Back up photos from a memory card to a USB storage deviceRemove memory View the animation for this topic Save photos Check the estimated ink levels Work with cartridgesTo check the ink levels from the control panel Replace the cartridges Order ink suppliesTo check the ink levels from the HP Photosmart Software To replace the cartridgesReplace the cartridges 101 Cartridge warranty information To print a print quality report Print and evaluate a print quality reportTo evaluate the print quality report Color bars expected result Sample text area expected result Sample text area streaks or smears If you have a problem, follow these steps Solve a problemHP support Support processSupport phone numbers Phone support period Placing a callHP support Additional warranty options Setup troubleshootingTroubleshooting common setup issues Product will not turn onSolution 2 Reset the product SolutionSolution 4 Contact HP to replace the power supply Solution 3 Press the On button more slowlySolution 5 Contact HP support for service Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display Solution 5 Load paper in the input trayTo set your language and country/region Red X appears on the USB connect prompt Minimum System Checks screen appearsTo retry the USB connection To uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Click Selective Startup To run the Disk Cleanup utilityClick the check box next to Do not show this message again More information about the Disk Cleanup utility Uninstall and reinstall the softwareTo install the software Registration screen does not appearImprove print quality To uninstall and reinstall the softwareTo improve print quality Settings you can check includeImprove print quality 121 Color bars irregularly streaked or faded bar top bar Improve print quality 123 To align the printer To clean the cartridges from the softwareSome additional things you can check include 11 Sample text area uneven ink distributionSolution 1 Load the stack of envelopes correctly Print troubleshootingEnvelopes print incorrectly Solution 3 Tuck the flaps to avoid paper jams Solution 2 Check the envelope typeSolution 1 Reset the product Solution 2 Print a previously saved version of the documentMargins are not printing as expected Solution 1 Check the printer marginsPages in my document came out in the wrong order To print a multiple-page document in reverse orderSolution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Blank page came out while printingSolution 1 Use a lower print quality setting Solution 2 Load paper in the input trayProduct prints slowly To select a print speed or qualitySolution 2 Check the ink levels Memory card troubleshootingSolution 3 Contact HP support Product does not read the memory cardSolution 3 Remove the additional memory card Solution 1 Insert the memory card properlySolution 4 Reformat the memory card in your digital camera To install the product software Solution 1 Install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerScanned image is blank Scan troubleshootingScanned image has incorrect page layout Scanned image is incorrectly croppedText is incorrect or missing Nothing happens when I try to copy Copy troubleshootingSolution 1 Turn on the product Solution 2 Make sure that the original is placed correctlySolve a problem Parts of the original do not appear or are cut off Solution 5 Check for a paper jamFit to Page is not working as expected Solution 1 Scan, enlarge, and then print a copyPrintout is blank Solution 3 Wipe the glass and the back of the document lidProduct is having problems sending and receiving faxes Fax troubleshootingTo test your fax setup from the control panel Solution 2 Turn on the product Fax troubleshooting 145 Solution 5 Try removing the splitter Solution 7 Check the phone line for noise Solution 6 Make sure the telephone wall jack works properlyTo change the ECM setting from the control panel Advanced Fax Setup menu appearsSolve a problem Solution 13 Check for and resolve any error messages Product cannot send faxes, but can receive faxes Solution 14 Lower the fax speedTo set the fax speed from the control panel Solution 2 Check the fax number Solution 3 Dial the fax number more slowly Product is having problems sending a manual faxSolution 4 Check the receiving fax machine for problems Solution 2 Connect the telephone to the correct port Solution 1 Check the receiving fax machine for problems Solution 4 Lower the fax speedPages of a fax I sent are missing To print a Last Transaction report Solution 2 Check the phone line for noiseSolution 2 Increase the fax resolution Solution 1 Check the phone line for noiseQuality of the fax I sent is poor Fax I sent was blank when it was received Solution 3 Make sure the glass is cleanParts of a fax I sent are cut off Solution 2 Lower the fax resolution Solution 1 Send the fax in black and whiteSolution 3 Check the phone line for noise Fax transmission is slowSolution 5 Increase the fax speed Fax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot receive faxes, but can send faxes Solution 3 Set the product to answer faxes manually Solution 2 Check the Auto Answer settingSolution Fax troubleshooting 165 Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display Solution 1 Lower the fax speed Product is having problems receiving a manual faxSolution 2 Check for error messages on the display Product is not answering incoming fax calls Solution 5 Clear the memory of the product Solution 6 Check for error messages on the display Solution 2 Check the sending fax machine for problems Solution 1 Load paper in the input trayPages of a fax I received are missing Faxes are received but do not printSolution 2 Check for error messages on the display Solution 2 Make sure paper is loaded in the input tray Solution 1 Check the sending fax machine for problemsComputer to which I am connecting has only one phone port Parts of a fax I received are cut off12 Example of a parallel splitter 13 Back view of the product Solve a problem 14 Back view of the product Solve a problem 15 Back view of the product Solution 3 Try another power outlet Solution 2 Try removing the splitterWhat to check Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Am having problems faxing over the Internet using IP phone Solution 1 Change the fax speed Error code Fax log report shows an errorErrors Solution 1 Load more paper in the photo tray Photo tray problemProduct messages Firmware revision mismatchSolution 5 Make sure the photo paper is not curled Solution 3 Remove excess paper from the photo traySolution 6 Load one sheet of paper at a time To install the HP Photosmart Software Solution 1 Install the HP Photosmart SoftwarePhoto tray cannot engage Photo tray cannot disengageFile messages Error reading or writing the fileSolution 2 Print photos from the computer Solution 1 Reinsert the memory cardUnreadable files. NN files could not be read Photos not foundSolution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages Supported file types for the productSolution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardCard access error Solution 2 Empty the Recycle Bin on your desktopOut of disk space Card is inserted incorrectly Use only one card at a timeCard is damaged Card is not fully insertedPaper messages Power and connection messagesInk cartridge and printhead messages Ink is dryingCartridges in wrong slot General printer errorIncompatible ink cartridges Solution 2 Contact HP supportIncompatible printhead Ink cartridge problemInk alert To make sure the ink cartridges are properly installed Solution 1 Install the ink cartridges correctlySolve a problem Solution 3 Clean the electrical contacts Solution 2 Close the print carriage latchTo clean the electrical contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 5 Contact HP support Solution 4 Replace the ink cartridgeInk service capacity warning Ink system failureCheck ink cartridges Solution 1 Install all five ink cartridgesSolve a problem Install printhead and then cartridges To reinstall the printhead Solution 1 Install the printhead and then cartridgesSolve a problem Non-HP cartridge Original HP ink depleted Solution 1 Reinstall the printhead and cartridges To clean the printhead from the control panelPreviously used genuine HP cartridge Printhead appears to be missing or damagedSolve a problem To clean the printhead To clean the electrical contacts in the product Chapter Solution 1 Reinstall the printhead Printhead problemSolve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Cartridge warranty information Replace the cartridges Solution 4 Contact HP support To stop a print job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationSpecifications Type Size Weight Environmental product stewardship program Eco-Tips Material safety data sheetsPaper use PlasticsHP inkjet supplies recycling program Power consumptionItaliano Chemical SubstancesBattery disposal in Taiwan European Union Battery Directive EU battery directiveRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Sehanzeige-ArbeitsplätzeRegulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory noticeRegulatory telecommunication notices Regulatory telecommunication notices 253 Technical information Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementJapan safety statement Japan safety statement 257 Technical information Index Symbols/Numerics260 261 262