ERROR CODES

Fax machines use a telephone line. The same types of problems you experience while making phone calls (such as noisy lines, crosstalk, disconnection during conversation, weak signals) also occur with faxing. Telephone callers can deal with the problems themselves (for example, by speaking a bit louder), but fax machines cannot. Therefore some errors and line failures are to be expected.

When an error occurs, an error report is printed. This report includes an error code. The following table lists common error codes and a few of the possible causes. If any of these or any other error codes are persistent and the machine does not work properly, contact a service technician.

NOTE: When an error occurs, it does not mean that you are doing anything wrong or that your machine needs service. Only if the problem persists should you call your service representative.

Code

Possible Cause

0-01

Printer empty or jammed at the other end.

0-04

Faulty machine at the other end.

 

Poor line condition.

0-05

Poor line condition.

0-06

Incompatible or faulty terminal at the other end.

 

Poor line condition.

0-07

The facsimile machine that you were sending to was disconnected

 

during the call, either due to noisy phone lines, a paper jam or

 

because it ran out of paper. Resend the page.

0-08

The machine at the other end received the page that you sent but

 

there were errors on the page. You may want to resend the page in

 

question. The other party’s memory could also be full. Contact the

 

other party and ask them to make room in their memory for your

 

message.

0-14

Same as for code 0-06.

0-16

Same as for code 0-04.

0-20

Poor line condition.

0-21

Same as for code 0-04.

0-22

You have just the received a fax message, but there were problems

 

because of poor line condition. Ask the other party to resend.

0-23

Same as for code 0-22.

0-24

The memory is full, and there may be a problem with your printer, such

 

as a jam. Wait for some space to become available in the memory, or

 

solve the problem with your printer.

 

If the memory was not full, substitute reception may have been

 

disabled; switch substitute reception on.

 

 

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Ricoh 170 / 180 manual Error Codes, Code Possible Cause