Dell R420, E18S001 Troubleshooting a Hard Drive, Troubleshooting a Storage Controller

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6.Run the appropriate diagnostics test.

If you cannot resolve the problem, see Getting Help.

Troubleshooting A Hard Drive

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1.Run the appropriate diagnostic test. For more information, see Using System Diagnostics. Depending on the results of the diagnostics test, proceed as needed through the following steps.

2.If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:

a)Restart the system and press <F10> during system startup to run the Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.

See the Lifecycle Controller documentation or online help for information on RAID configuration.

b)Ensure that the hard drive(s) have been configured correctly for the RAID array.

c)Take the hard drive offline and reseat the drive.

d)Exit the configuration utility and allow the system to boot to the operating system.

3.Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.

4.Restart the system and enter the System Setup.

5.Verify that the controller is enabled and the drives are displayed in the System Setup.

If the problem persists, try troubleshooting the expansion cards or see Getting Help.

Troubleshooting A Storage Controller

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller.

1.Run the appropriate diagnostic test. For more information, see Using System Diagnostics.

2.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3.Open the system.

4.Verify that the installed expansion cards are compliant with the expansion card installation guidelines.

5.Ensure that each expansion card is firmly seated in its connector.

6.Close the system

7.Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

8.If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

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Contents Regulatory Model E18S Series Regulatory Type E18S001 Dell Inc. All Rights Reserved Contents Installing System Components Installing Memory ModulesInstalling The Optical Drive In Cabled Hard-Drive Systems Troubleshooting Your System 105Using System Diagnostics Jumpers And ConnectorsTechnical Specifications System MessagesPage Front-Panel Features And Indicators Indicator, Button, or Icon Description ConnectorFollowed by descriptive text Button SystemLCD Panel Features Pressed againSetup Menu Set errorHome Screen Button DescriptionDiagnostic Indicators View MenuElectrical indicator Condition Hard-drive indicator ConditionMemory indicator Corrective Action Hard-Drive Indicator Patterns PCIe indicator ConditionError Drive-Status Condition Indicator Pattern RAID OnlyBack-Panel Features And Indicators SecondsPower Indicator Codes NIC Indicator CodesGreen Link indicator is Other Information You May Need Page Choosing The System Boot Mode Keystroke DescriptionF10 F11 F12Responding To Error Messages Entering System SetupUsing The System Setup Navigation Keys System Setup Options System Setup Main ScreenSystem Bios Screen System Information ScreenMemory Settings Screen Processor Settings ScreenOption is set to Enabled Prefetcher option is set to EnabledExecute Disable Execute Disable option is set to EnabledSata Settings Screen Boot Settings ScreenIntegrated Devices Screen System Profile Settings Screen Serial Communications ScreenSystem Security Screen System And Setup Password Features Miscellaneous SettingsAssigning a System And/Or Setup Password Using Your System Password To Secure Your System Deleting Or Changing An Existing Setup PasswordOperating With a Setup Password Enabled Entering The Uefi Boot Manager Using The Boot Manager Navigation KeysExits the Boot Manager and proceeds with system boot Displays the System Setup help fileBoot Manager Screen IDRAC Settings UtilityEmbedded System Management Entering The iDRAC Settings Utility Changing The Thermal SettingsPage Recommended Tools Installing The Front BezelFront Bezel Optional Removing The Front Bezel Opening And Closing The SystemOpening The System Inside The System Closing The SystemHeat sink for processor Inside the System-With Redundant Power Supplies Cooling Shroud Removing The Cooling ShroudInstalling The Cooling Shroud System MemoryProcessor Memory Socket LocationsGeneral Memory Module Installation Guidelines Mode-Specific GuidelinesSample Memory Configurations Memory Optimized Independent Channel Mode2R x4, 1600 MT/s 2R x4, 1333 MT/s Removing Memory Modules Ejecting The Memory ModuleInstalling Memory Modules Removing The Memory ModuleFour hard-drive Hard DrivesSystems Removing a 2.5 Inch Hard-Drive Blank Installing a 2.5 Inch Hard-Drive BlankSystemsdrives Removing a 3.5 Inch Hard-Drive Blank Installing a 3.5 Inch Hard-Drive BlankRemoving a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard DriveRemoving and Installing a Cabled Hard Drive Removing a Cabled Hard DriveInstalling a Cabled Hard Drive Screws Inch hard-drive adapter Inch hard drive Hard-drive carrier Screws Hard drive Screw holes Page Screws Hard drive Screw holes Hard-drive carrier Optical Drive Optional Removing The Optical Drive In Cabled Hard-Drive Systems Installing The Optical Drive In Cabled Hard-Drive Systems Cooling Fans Removing a Cooling FanInstalling a Cooling Fan Removing and Installing a Cooling FanExpansion Cards And Expansion-Card Risers Internal USB Memory Key OptionalReplacing The Internal USB Key Expansion Card Installation Guidelines Expansion Card ConnectorRiser HeightRemoving An Expansion Card Installing An Expansion Card Removing and Installing the Expansion-Card Riser Removing Expansion-Card Risers 1Installing Expansion-Card Risers 1 IDRAC Ports Card OptionalRemoving and Installing the iDRAC Ports Card Removing The iDRAC Ports CardSD vFlash Card Installing The iDRAC Ports CardReplacing An SD vFlash Card Internal Dual SD Module Removing The Internal Dual SD ModuleInstalling The Internal Dual SD Module Removing and Installing the Internal Dual SD ModuleInstalling An Internal SD Card Internal SD CardIntegrated Storage Controller Card Removing An Internal SD CardRemoving The Integrated Storage Controller Card Processors Installing The Integrated Storage Controller CardRemoving a Processor Removing and Installing the Processor Heat Sink Installing a Processor Removing and Installing a ProcessorPower Supplies Hot Spare Feature Removing a Redundant Power SupplyInstalling a Redundant Power Supply Removing a Non-Redundant Power SupplyInstalling a Non-Redundant Power Supply Removing and Installing a Non-Redundant Power SupplySystem Battery Removing The Power Supply BlankInstalling The Power Supply Blank Replacing The System BatteryReplacing the System Battery Hard-Drive BackplaneRemoving The Hard-Drive Backplane Front View of the Four Hard-Drive BackplaneRelease tabs Hard-drive backplane Guide pins Chassis hooks System board Hard-drive backplane Release tabs Chassis hooks Control Panel Assembly Installing The Hard-Drive BackplaneRemoving The Control Panel Installing The Control Panel Removing The Control-Panel Module LED-panel screws Control-panel module Installing The Control-Panel Module VGA Module Removing The VGA ModuleInstalling The VGA Module Power Distribution Board ShroudRemoving The Power Distribution Board Shroud Installing The Power Distribution Board Shroud Removing and Installing the PDB ShroudPower Distribution Board Removing The Power Distribution BoardSystem Board Installing The Power Distribution BoardRemoving The System Board Installing The System Board Removing and Installing the System BoardPage 104 Troubleshooting The Video Subsystem Troubleshooting External ConnectionsTroubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NICTroubleshooting a Wet System Troubleshooting a Damaged SystemTroubleshooting Power Supplies Troubleshooting The System BatteryTroubleshooting Cooling Problems Troubleshooting Cooling Fans Troubleshooting System MemoryTroubleshooting An Internal USB Key Troubleshooting An SD CardTroubleshooting An Optical Drive Troubleshooting a Tape Backup UnitTroubleshooting a Hard Drive Troubleshooting a Storage ControllerTroubleshooting Expansion Cards Troubleshooting Processors When To Use The Embedded System Diagnostics Dell Online Diagnostics Dell Embedded System DiagnosticsRunning The Embedded System Diagnostics System Diagnostic Controls Least one event description is recordedSystem Board Jumper Settings Jumper Setting DescriptionSystem Board Connectors Connector DescriptionDisabling a Forgotten Password 120 Expansion slots using riser card Expansion BusMemory DrivesConnectors Back FrontInternal VideoExpanded Operating Temperature Environmental TemperatureTemperature Continuous Operation Relative HumidityEnvironmental Maximum VibrationMaximum Shock Maximum AltitudeGaseous Contamination 126 System Error Messages LCD MessagesViewing LCD Messages Removing LCD MessagesError Code AMP0302 MessageDetails ActionASR0003 Message BAT0002 MessageBAT0017 Message CPU0000 MessageCPU0010 Message CPU0023 MessageCPU0204 Message CPU0700 MessageCPU0703 Message CPU0702 MessageCPU0704 Message If the issue persists, see Getting Help Action Reinstall or reconnect the hardware HWC2003 MessageFAN0000 Message Details Fan operating speed is out of range ActionMEM0000 Message MEM0001 MessageMEM0007 Message MEM0701 MessageMEM1208 Message MEM8000 MessagePCI1302 Message PCI1304 MessagePCI1320 Message PCI1342 MessagePCI1348 Message PCI1360 MessagePST0128 Message PST0129 MessagePSU0001 Message PSU0002 MessagePSU0006 Message PSU0016 MessagePSU0031 Message PSU0032 MessagePSU0034 Message PSU0035 MessagePSU0036 Message PSU0037 MessagePSU1201 Message Power supply redundancy is lost Details System power inventory changeConfiguration and power consumption System power consumptionRFM1014 Message RFM1201 MessageRFM2001 Message RFM2002 MessageSEL0006 Message All event logging is disabled Details Appear if the user disabled event loggingPower. If problem persists call support Security may be compromisedIssues persists, contact support FailedFailures TMP0121 MessageDiagnostic Messages Alert Messages144 Getting Help Contacting Dell
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E18S, E18S001, R420 specifications

The Dell E18S001, E18S, and R420 are notable products within Dell's extensive portfolio, catering to diverse computing needs, ranging from high-performance business applications to gaming and creative workloads.

The Dell E18S001 is designed with portability in mind, making it an ideal choice for professionals who need to work on-the-go. It boasts a sleek design with a lightweight frame, making it easy to transport. Powered by the latest Intel processors, the E18S001 offers exceptional performance for multitasking and running resource-intensive applications. With a vibrant display, users enjoy sharp graphics and vivid colors, perfect for graphic design or media consumption. Furthermore, it supports ample RAM and storage options, ensuring users can store important files and run multiple applications smoothly.

The E18S model focuses on delivering a balanced performance, supporting both business and everyday tasks. It features a durable build that can withstand daily wear and tear, making it suitable for office environments. This model is equipped with advanced connectivity options, including USB-C and HDMI ports, enabling seamless integration with various peripherals. Enhanced security features, such as a fingerprint reader, ensure that sensitive information remains protected, making it an attractive choice for corporate users.

On the other hand, the Dell R420 is a powerful server designed for enterprise-level performance. It is compatible with the Intel Xeon processor family, which is known for its reliability and efficiency. The R420 supports a high capacity of memory and offers flexible storage configurations to meet the demands of virtualized workloads and data-intensive applications. It also incorporates advanced management tools, allowing IT administrators to monitor and manage the system effectively. With its energy-efficient design, the R420 helps reduce operational costs while maintaining powerful performance.

Across these products, Dell emphasizes reliability, innovation, and user-friendly features. Each model comes equipped with state-of-the-art thermal management systems to ensure optimal performance and longevity. Additionally, Dell’s commitment to customer service and extensive warranty options further enhance the value of their products. From dynamic workstation needs to robust server requirements, the Dell E18S001, E18S, and R420 stand out as versatile solutions for a range of users.
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