Dell 8.1 manual Troubleshooting, Connection Service Failure, Login Failure Scenarios

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Troubleshooting

Connection Service Failure

On Red Hat Enterprise Linux, when SELinux is set to enforced mode, the Dell Systems Management Server Administrator (SM SA) Connection service fails to start. Perform one of the following steps and start this service:

•Set SELinux to Disabled mode or to Permissivemode.

•Change the SELinux allow_execstack property to ON state. Run the following command: setsebool allow_execstack on

•Change the security context for the SM SA connection service. Run the following command: chcon -t unconfined_execmem_t /opt/dell/srvadmin/sbin/dsm_om_connsvcd

Login Failure Scenarios

You may not be able to login to the managed system if:

•You enter an invalid or incorrect IP address.

•You enter incorrect credentials (user name and password).

•The managed system is turned off.

•The managed system is not reachable due to an invalid IP address or a DNS error.

•The managed system has an untrusted certificate and you do not select the Ignore Certificate Warning in the login page

•Server Administrator services are not enabled on the VMware ESXi system. For information on how to enable Server Administrator Services on the VMware ESXi system, see the Server Administrator Installation Guide, at dell.com/openmanagemanuals.

•The small footprint CIM broker daemon (SFCBD) service on the VMware ESXi system is not running.

•The Web Server Management Service on the managed system is not running.

•You enter the IP address of the managed system and not the hostname, when you do not check the Ignore Certificate Warning check box.

•The WinRM Authorization feature (Remote Enablement) is not configured in the managed system. For information on this feature, see the Server Administrator Installation Guide available at dell.com/ openmanagemanuals.

•There is an authentication failure while connecting to a VMware ESXi 5.0 operating system, which may occur due to any of the following reasons:

a.Thelockdown mode is enabled either while you are logging to the server or while you are logged in to the Server Administrator. For more information on lockdown mode, see the VMware documentation.

b.The password is changed while you are logged in to Server Administrator.

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Contents Dell OpenManage Server Administrator Version Users Guide Page Contents Working With Remote Access Controller Server Administrator ServicesSetting Alert Actions Server Administrator LogsTroubleshooting Frequently Asked QuestionsIntroduction Installation Updating Individual System ComponentsInstrumentation Service Storage Management ServiceRemote Access Controller What Is New In This ReleasePage Availability On Supported Operating Systems Systems Management Standards AvailabilityOther Documents You May Need Server Administrator HomeAccessing documents from Dell Support Site Contacting Dell Obtaining Technical AssistanceUser Privileges Setup And AdministrationRole-Based Access Control VMware ESXi Server 5.X Authentication AuthenticationMicrosoft Windows Authentication Adding Users To a Domain On Windows Operating Systems EncryptionAssigning User Privileges Creating Users With User Privileges Creating Users With Power User PrivilegesTab = \t tab character Best Practices While Using The Omarolemap FileConfiguring The Snmp Agent Changing the Snmp community name Page Server Administrator Snmp Agent Install Actions Snmp Agent Access Control ConfigurationEnabling Snmp Access From Remote Hosts Sever Administrator Snmp Install ActionsFind the line that reads rocommunity public Page Firewall Configuration Logging In And Out Using Server AdministratorServer Administrator Local System Login Central Web Server Login Single Sign-On Using The Active Directory LoginEnabling The Use Of Client-Side Scripts On Internet Explorer Enabling The Use Of Client-Side Scripts On Mozilla Firefox Sample Server Administrator Home Page Non-Modular System Page System Tree Global Navigation BarAction Window Data AreaTask Buttons System/Server Module Component Status IndicatorsUsing The Preferences Home Using The Online HelpGauge Indicators Underlined ItemsManaged System Preferences Server Administrator Web Server PreferencesSetting User And System Preferences Secure Port System Certificate Management SSL Server Certificates Upgrading web server Server Administrator Web Server Action TabsUsing The Server Administrator Command Line Interface Managing Your System Server Administrator ServicesManaging System/Server Module Tree Objects Server Administrator Home Page System Tree ObjectsSystem/Server Module Properties Accessing And Using Chassis Management ControllerModular Enclosure Logs ShutdownSession Management Alert ManagementMain System Chassis/Main System Properties Main System Chassis/Main SystemBatteries Bios Fans Intrusion FirmwareHardware Performance Memory Ports NetworkPower Management Processors Power SuppliesRemote Access Slots TemperaturesRemovable Flash Media Voltages Storage SoftwareOperating System Server Administrator Managing Preferences Home Page Configuration OptionsGeneral Settings Working With Remote Access Controller Viewing Basic Information Configuring The Remote Access Device To Use a LAN Connection Vlan ID Page Configuring Remote Access Device Users Additional Configuration For iDRACSetting Platform Event Filter Alerts Setting Platform Event Alert Destinations Page Log Window Task Buttons Server Administrator LogsIntegrated Features Maintaining The Hardware Log Server Administrator LogsHardware Log Alert Log Command LogExample 1 ps -ef /tmp/psout.txt 2&1 Setting Alert ActionsSetting Alert Action Execute Application In Windows Server Setting Alert Actions In Microsoft Windows Server ServerBMC/iDRAC Platform Events Filter Alert Messages Page Login Failure Scenarios TroubleshootingConnection Service Failure REINSTALLMODE=vamus Server Administrator ServicesDsmsadatamgr Page ITA communicating with Linux systems Frequently Asked QuestionsITA communicating with Windows systems