Thecus Technology N8800 user manual Thank you for choosing Thecus, Appendix B Customer Support

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Appendix B: Customer Support

If your N8800 is not working properly, we encourage you to check out Chapter 8: Troubleshooting, located in this manual. You can also try to ensure that you are using the latest firmware version for your N8800. Thecus is committed to providing free firmware upgrades to our customers. Our newest firmware is available on our Download Center:

http://www.thecus.com/download.php

If you are still experiencing problems with your N8800, or require a Return Merchandise Authorization (RMA), feel free to contact technical support via our Technical Support Website:

http://www.thecus.com/support_tech.php

Customers in the US should send all technical support enquiries to this email address:

support-us@thecus.com

For Sales Information you can e-mail us at:

sales@thecus.com

Thank you for choosing

Thecus!

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Contents Thecus N8800 Copyright and Trademark Notice Limited WarrantyAbout This Manual Safety Warnings Table of Contents System Settings Storage ManagementNetwork Management User and Group Management101 105106 107Problems with Time and Date Settings 108 110113 114Overview IntroductionProduct Highlights Package Contents Front Panel Front PanelDescription Hard Disk Trays Rear PanelHard Disk Trays HDDHard Disk Installation Hardware InstallationBefore You Begin Cable Connections System Status Normal Checking System StatusSystem Trouble First Time Setup Thecus Setup WizardPage Display Mode Display ModeLCD Operation LCD ControlsTypical Setup Procedure Management ModeManagement Mode USB CopyNetwork Setup Create Local Users or Setup AuthenticationCreate Folders and Set Up ACLs Start ServicesPage Web Administration Interface System ManagementMenu Bar Menu BarLanguage Selection Status Menu System/Service StatusProduct Information System Information Printer StatusSystem Information Printer StatusUPS Settings UPS SettingsWake-Up On Lan WOL UPSWake-up On Lan Configuration Enable or Disable WOL servicePower Management Enable Schedule Power On/Off checkboxExample Monday On 800 Off Example Monday OnStorage Management Disks InformationA.R.T. Information Disks InformationRAID Information A.R.T. InformationRAID Level RAID ConfigurationRAID Information Level RAID LevelsJbod RAID RAID Configurations RAID ConfigurationCreating a RAID Press Apply to build the RAID storage volume Expanding a RAIDPage Migrating a RAID Deleting a RAIDAllocating Space for iSCSI Volume Volume Allocation ListCreate iSCSI Volume Space AllocationSnapshot Stackable NASIQN Page Folder Management Adding FoldersFolder ACLEditing Folders Deleting FoldersAdd Folder Edit FolderNFS Share Snap Snapshot configurationNFS Share Clicking on Snap then screen appears as following SnapshotPage Access Control List File System Check Advance Option Samba Anonymous Login Authentication File Access CacheSamba Recycle Bin ISCSI Block Size ISCSI CRC/ChecksumWAN Configuration WAN ConfigurationNetwork Management DhcpLAN Configuration Dhcp ConfigurationLAN Configuration Dhcp ConfigurationWlan Configuration Wlan ConfigurationWlan Dhcp Configuration EssidWeb Services Configuration Web ServiceWAN LAN Exchange SMB/CIFSAFP Apple Network Setup NFS SetupApple Network Configuration NFS Server SettingLocal User Configuration Local User ConfigurationAdding Users Local Groups Configuration Local Group Setting screen appears Enter a Group NameModifying Users Deleting UsersModifying Groups Batch User and Group CreationDeleting Groups ADS/NT Configuration ADS/NT SupportAdministrator Password Confirm Password AD Domain Example InformationNotification Configuration System SettingsSystem Notifications Time and Date Settings System LogsSystem Logs TimePage System Configuration Backup and Restore System Configuration Download/UploadModule Management Module ManagementFirmware Upgrade screen appears Reset to Factory Default SettingsUpgrading System Firmware Change Administrator Password Reboot and Shutdown SystemChange Administrator Password LogoutAdditional Feature Setup FTP ServerSelections include Unlimited, 1, 2, 4, 8, 16 and 32 MB/s MB/sITunes Configuration ITunes ServerConnecting DMAs to the Media Server Media Manager SettingsMedia Server Adding Media Share FoldersGo to My Media Windows XP SP2 Printer ServerClick on File Add Printer Windows Vista Select or install a printer and then press OK Page Download Tasks Download ManagerCompleted / Total download size Adding an Http Task Page Page Adding an FTP Task Page Page Page Adding a BT Task Page Page Deleting Tasks Scheduling DownloadsDownload Schedule ItemDescriptionUnder Download Schedule, set Scheduler to Enable Using the N8800 LoginUsing WebDisk User and Group Management Local User ConfigurationPhoto Server Windows XP Publishing WizardFolder Page Buttons Button DescriptionPage Page Page Page Page Password Protecting Albums Managing Albums and PhotosCreating Albums PhotoExif Information Uploading Pictures to AlbumsSlide Shows Windows Mapping a Client PC to the N8800Apple OS Mapping the N8800 as an iSCSI Drive Windows 2000/XPPage Page Page Page File Backup NsyncAdding an Nsync Task NsyncThecus Backup Utility Setting Up an Nsync Target on an Nsync DeviceSetting Up an Nsync Target on Another Device Nsync Target Server SettingAdd New Task Windows XP Data Backup Apple OS X Backup UtilitiesRemote Administration Tips and TricksUSB and eSATA Storage Expansion Adding a Spare DiskFirewall Software Configuration Part I Setup a DynDNS AccountPart II Enable Ddns on the Router Part III Setting up Virtual Servers HttpsReplacing Damaged Hard Drives Hard Drive DamageReplacing a Hard Drive RAID Auto-RebuildTroubleshooting Restoring Factory DefaultsProblems with Time and Date Settings Forgot My Network IP AddressPage Appendix a Product Specifications Hardware SpecificationsSoftware Specifications Product Model N8800LCD Thank you for choosing Thecus Appendix B Customer SupportAppendix C RAID Basics BenefitsRAID Levels Improved PerformanceStripe Size JbodDisk Usage RAID Level Percentage UsedAppendix D Active Directory Basics What is Active Directory?ADS Benefits Appendix E UPS Compatibility List Brand Series Model118 119 Source Code Availability Appendix F Licensing InformationCopyrights Cgic License Terms GNU General Public LicensePage Page Page 125

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