X
Third-Party Products
For more information about configuring your access servers and firewalls, consult the manufacturer’s documentation provided with each device.
Getting Support and Service
RSA SecurCare Online | https://knowledge.rsasecurity.com |
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Customer Support Information | www.rsasecurity.com/support |
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Before You Call for Customer Support
Make sure you have direct access to the computer running the
RSA Authentication Manager software. Have the following information available when you call:
XYour RSA Security Customer/License ID. You can find this number on the license distribution medium or by running the Configuration Management application on Windows servers, or by issuing an sdinfo command on Linux or Solaris servers.
XRSA Authentication Manager software version number.
XThe make and model of the machine on which the problem occurs.
XThe name and version of the operating system under which the problem occurs.
xii | About This Guide | September 2005 |