Promise Technology m210p, m310p manual Serial Connections, Network Connections

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Chapter 8: Troubleshooting

CONSOLE

Mgmt

SCSI “Out”

SCSI “Out”

connector

connector

This means you can, for example, connect your Host PC to one of the VTrak’s SCSI “In” ports without the need of an external SCSI terminator. You can also connect both SCSI connectors in a “daisy-chain” with other VTraks.

Be sure to enable termination on the last VTrak in the chain. Promise recommends that you attach the SCSI cable to the “In” connector and set the internal termination to “On” or “Automatic”.

Or you can attach the SCSI cable to the “Out” connector and install a physical terminator (not supplied) onto the “In” connector.

Serial Connections

VTrak uses a serial connection for the command line interface (CLI) and the command line utility (CLU). After you set the IP address, you can access the CLI and CLU through a network connection, also. Normally, users prefer WebPAM PROe because of its graphic user interface. But the CLI and CLU can do the same jobs. And they will work when your network connection is down.

For VTrak, you must use the CLI or CLU to set the Management Port IP address in order for WebPAM PROe to connect with it. See “VTrak Setup with CLI or CLU” on page 17. This issue is discussed further under Network Connections (below). See the “Set Up Serial Cable Connections” on page 14 for more information on making the connection.

The CLI and CLU control and manage but they do not move data. They communicates through a null-modem cable, supplied with the VTrak. A straight- through serial cable will not work for this purpose. You may choose not use the CLI or CLU often and want to disconnect and store the cable. Consider leaving it connected, to be sure it will be there when you need it.

Network Connections

VTrak has an RJ-45 Management Port connector on the back of its cabinet. This is a Gigabit Ethernet connector designed to connect to your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address.

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Contents Vtrak Recommendations CopyrightTrademarks Important data protection informationContents Management with WebPAM PROe Management with the CLU Technology Background MaintenanceIndex TroubleshootingSupport Appendix a Useful InformationVTrak M310p, M210p Product Manual Viii About This Manual IntroductionVTrak M310p front view M210p is similar OverviewFeatures and Benefits Feature BenefitArchitectural Description Maximum performance in Multi-Threaded RAID SpecificationsFCC Statement Unpack the VTrak InstallationRackmounted VTrak M310p M210p is similar Mount VTrak in a RackInstallation Install Disk Drives VTrak M310p/M210p drive carrier mounting holes Drive Numbering NIC Connect Network and Data CablesSerial connector for VTrak M310p/M210p Set Up Serial Cable ConnectionsVTrak M310p/M210p front panel LED display Connect the PowerVTrak M310p, M210p Product Manual VTrak Setup with CLI or CLU SetupCLI Administrator@cli net -a mod -t mgmt -s dhcp=enableSystem Date and Time CLUManagement Port Exit the CLU Secure Connection VTrak Setup with WebPAM PROeLog-in to WebPAM PROe Regular ConnectionSetup VTrak M310p, M210p Product Manual Language Selection Automatic Create a Disk ArrayExpress VTrak M310p, M210p Product Manual Advanced VTrak M310p, M210p Product Manual Setup VTrak M310p, M210p Product Manual Setup VTrak M310p, M210p Product Manual Internet Connection using WebPAM PROe Additional Logical DrivesLog-out of WebPAM PROe VTrak M310p, M210p Product Manual Management with WebPAM PROe VTrak Status IndicatorsState LEDs Dark Steady Flashing Amber Red Green Steady Flashing Amber Red Green Drive Status IndicatorsAudible Alarm LEDs StateLog-in/Log-out Http//192.168.10.148Https//192.168.10.148 Management with WebPAM PROe WebPAM PROe Opening Screen Graphic User Interface View HeaderFunction Language SelectionContact Us Storage NetworkTree View Subsystems Management WindowEvent Frame Subsystem Settings SubsystemSubsystem Information Save Events Subsystem EventsView Events Clear EventsChange Background Settings Background ActivitiesStart Background Function Scheduler View Scheduled ActivitiesSchedule an Activity Delete an Activity Renew Lock LockView Lock Status Set LockRelease Lock Administrative ToolsUser Settings Administrator User ManagementUser Information User Event Subscription User Settings UserSmart List of User Notification EventsUser Password Administrator User Password UsersCreate a User List of User Privileges Delete a UserUser Sessions Network Management Scsi Channel Settings Scsi ManagementScsi Channel Information Storage Services Scsi Target InformationView LUN Map Software Management Edit a LUN MapLUN Mapping Parameters Change Email Setting Send a Test MessageManual Start, Restart, Stop Web Server Click on the Web Server Setting linkTelnet Change Start SettingChange Start Setting Snmp CIM Netsend CIM Service SettingsAdd Recipients Export ImportDelete Recipients Firmware Update Clear Statistics Restore Factory DefaultsRestart the Subsystem Shutdown and RestartShutdown Monitor the ShutdownMonitor the Restart ControllersController Information ControllerController Statistics Clear Statistics Controller SettingsIdentify Enclosure EnclosuresEnclosure Information EnclosureFRU VPD Enclosure SettingsBattery Recondition BatteryChange Buzzer Settings BuzzerSilence Buzzer Physical Drives Settings Physical DrivesIdentify a Physical Drive Physical Drive Physical Drive InformationAdvanced Physical Drive Information Identify a Physical Drive Physical Drive StatisticsClear Physical Drive Conditions Physical Drive SettingsForce a Physical Drive Offline/Online Physical Drive Media Patrol Disk ArraysCreate a Disk Array Express Create a Disk Array AutomaticManagement with WebPAM PROe Create a Disk Array Advanced Disk Array CreationLogical Drive Creation Summary Delete a Disk ArrayDisk Array Information Disk ArrayPhysical Drives in the Disk Array Logical Drives in the Disk ArrayDisk Array Status Create a Logical Drive Disk Array SettingsManagement with WebPAM PROe Disk Array Migration Delete a Logical DriveDisk Array Rebuild Manual Rebuild Disk Array Background ActivityView Progress of Background Function TransitionTransport Logical DrivesLogical Drive Status Logical Drive Information Logical DriveLogical Drive Statistics in alphabetical order Logical Drive SettingsLogical Drive Initialization Logical Drive Background ActivityLogical Drive Synchronization Logical Drive Redundancy CheckLogical Drive Check Table Logical Drive PDMLUN Mapping Parameters Logical Drive LUN SettingsSpare Drives Delete Spare Drive Create Spare DriveSpare Check All Spare Drives Spare DriveSpare Drive Information Locate a Spare Drive Spare Drive SettingsSpare Check Individual Spare Drive Logical Drive Summary VTrak M310p, M210p Product Manual 118 Management with the CLU State LEDs Dark Steady Flashing Amber Red Green Audible Alarm Telnet 192.168.1.56 CLU ConnectionSerial Connection Telnet Connection123 Exit the CLU CLU Function Map 126 127 128 129 130 131 Media Patrol Quick SetupSubsystem Management AliasController Management System Date and TimeController Settings AliasPhysical Drive Coercion Enclosure Management Power Supply UnitsEnclosure Management Enclosure StatusVoltage Sensors Enclosure SettingsTemperature Sensors BlowersTemperature Thresholds BatteriesPolling Interval Write Cache Global Physical Drive SettingsPhysical Drive Management Locate EnclosureIndividual Physical Drive Settings Locate Physical Drive Force Physical Drive Offline/OnlineDisk Array Management Highlight Save Settings and Continue and press Enter Delete a Disk Array Rebuild Disk Array Settings and FunctionsDisk Array Information Media PatrolPredictive Data Migration MigrationLocate Disk Array Create a Logical DriveAccept Incomplete Array Delete a Logical Drive Write Cache Policy Logical Drive Settings and FunctionsLogical Drive Management Logical Drive InformationRedundancy Check InitializationManual Management Port SettingsNetwork Management Locate Logical DriveChannel Settings Scsi ManagementChannel Information Target Information Background ActivityBackground Activities List Background Activity SettingsEvent Viewer Runtime EventsNvram Events Additional Info and Management Spare Drive ManagementCreate New Spare Drive Delete Spare Drive LUN MappingCreate New User Password User Settings Display Name and Email AddressUser Settings Privilege and Status Delete User Webserver 161 Snmp Trap Sinks Highlight Create New Message Recipient and press Enter Netsend RecipientsFlash through Tftp Shutdown over Telnet Shutdown over SerialRestart over Telnet Restart over Serial BuzzerMaintenance Firmware Update WebPAM PROe Tftp ServerYour PC Restart VTrak Firmware Update CLU VTrak M310p/M210p power supply Replace Power SupplyReplace Cooling Unit Blower Electrical connector 174 Replace Cache Battery Remove this screw Maintenance Replace RAID Controller Introduction to RAID Technology BackgroundRAID 0 Striping interleaves data across multiple drives RAID 0 StripeData Mirror Disk Drives RAID 1 MirrorRAID 1E Enhanced Mirror RAID 5 Stripes all drives with data and parity information RAID 5 Block and Parity StripeRAID 6 Block and Double Parity Stripe RAID 10 Mirror + Stripe RAID 50 Axles RAID 50 Striping of Distributed ParityNo. of Drives No. of Axles RAID ArrayPer Axle Advantages Disadvantages Choosing a RAID LevelRAID 1E 190 Sector Size Stripe SizeRead Cache Policy Cache PolicyCapacity Coercion Write Cache PolicyCache Line Size Hot Spare Drives InitializationRAID Level Migration Partition and Format the Logical DriveFrom Increase Redundancy Capacity Add LosePerformance Ranges of Disk Array Expansion Media Patrol Current LD Size Maximum LD Sector Size Expansion SizeCreate a New Logical Drive PDM Triggers Predictive Data Migration PDMExample Transition201 Manual Transition Automatic TransitionVTrak is Beeping TroubleshootingFront Panel LEDs Display Amber or RedVTrak M310p/M200p disk carrier LEDs Drive Status IndicatorsBack of Enclosure Dark Green Amber Red Fan LED on a VTrak M310p/M210p cooling unitGreen Amber Flashing CLU Reports a ProblemPDM WebPAM PROe Reports a Problem 211 Battery Event Notification ResponseEvent Action Battery reconditioning has Blowers CacheController Drive Interface Controller Disk ArrayEnclosure Event LogHost Interface Controller Logical Drive Media Patrol PDM Physical Disk Physical disk negotiation RAID Level Migration PSU FansRebuild Redundancy Check ResourceSpare Check Stripe Level Migration Spare DrivesTransition SubsystemSynchronization System VTrakWatermark When a Disk Drive Fails Critical & Offline Disk ArraysWith a Hot Spare Drive Rebuild Operation Without a Hot Spare Drive230 Enclosure Problems Overheating Power Supplies Connection Problems Scsi ConnectionsTermination Network Connections Serial ConnectionsAmber Green Flashing Green Unsaved Data in the Controller CacheWhat kind of disk drives can I use with VTrak? Frequently Asked QuestionsHow can I tell when the VTrak has fully booted? Why does VTrak come with a Command Line Utility?Are logical drives on VTrak limited to 2.199 terabytes? How can I be sure everything is working OK on the VTrak? Technical Support ServicesCan VTrak run using just one power supply? Contact Technical SupportItaly United StatesEurope, Africa, Middle East GermanyChina TaiwanDisclaimer of other warranties Limited WarrantyYour Responsibilities Returning Product For RepairOr retailer Pin Signal Serial Connector PinoutLoad MIB Files Snmp MIB FilesIndex 212 PROe 25 PDM 30, 110, 144 RAID 5 183 Create 113, 155 delete 113 253 VTrak M310p, M210p Product Manual 254
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m210p, VTrak external disk array subsystem, m310p specifications

Promise Technology has established itself as a strong player in the storage solutions market, particularly with its VTrak series of storage systems. Among the notable products in this lineup are the VTrak M310P and M210P models, designed to deliver efficiency, scalability, and high performance for businesses of all sizes.

The Promise VTrak M310P is a high-performance storage solution that emphasizes speed and versatility. This model supports both SAS and SATA drives, enabling enterprises to tailor their storage needs based on workload requirements. It is built with an advanced RAID engine that provides multiple RAID levels, including RAID 0, 1, 5, 6, 10, 50, and 60, ensuring data redundancy and protection against drive failures. The M310P can accommodate up to 96TB of raw storage when fully populated, catering to environments that require large amounts of data retention and quick access times.

Key features of the VTrak M310P include the intuitive management interface, which simplifies storage provisioning and monitoring. This model also incorporates Promise's innovative "HyperRAID" technology, which enhances performance by optimizing I/O operations and providing real-time analytics and reporting. Additionally, the M310P supports a variety of host connection interfaces, including iSCSI, Fibre Channel, and InfiniBand, allowing seamless integration into existing infrastructure.

On the other hand, the VTrak M210P is tailored for a slightly different audience, focusing on small to medium-sized businesses that require reliable and cost-effective storage solutions. The M210P retains several high-end features found in its bigger counterpart while offering a more budget-friendly option. This model also supports a mix of SAS and SATA drives and includes RAID capabilities similar to the M310P for data protection.

The M210P provides a robust set of management tools designed for ease of use, including automated alerts and comprehensive reporting capabilities. Its compact design and reliable performance make it ideal for remote office locations or data centers where space is a premium. Furthermore, the model incorporates advanced power management features to reduce energy consumption without compromising performance.

Both the M310P and M210P are built with scalability in mind, allowing businesses to easily expand their storage capacity as data needs grow. With a focus on durability, performance, and advanced technology, Promise Technology’s VTrak systems are well-positioned to meet the evolving demands of modern data storage. Whether for large enterprises or smaller organizations, these products offer solutions that enhance productivity and ensure data integrity.