Packard Bell M5850 Error Symptom Action/FRU Video and Monitor, Parallel/Serial Ports, Keyboard

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Error Symptom

 

Action/FRU

 

Video and Monitor

Video memory test failed.

1.

Remove all non-factory-installed cards.

Video adapter failed.

2.

Load default settings (if screen is readable).

 

3.

Main board

Display problem:

1.

Monitor signal connection/cable.

- Incorrect colors

2.

Monitor

No high intensity

3.

Video adapter card

4.

Main board

Missing, broken, or incorrect characters

 

 

Blank monitor (dark)

 

 

Blank monitor (bright)

 

 

Distorted image

 

 

Unreadable monitor

 

 

Other monitor problems

 

 

Display changing colors.

1.

Monitor signal connection/cable

 

2.

Monitor

 

3.

Main board

 

 

 

Display problem not listed above

1.

“Monitor"

(including blank or illegible monitor).

2.

Load default settings (if screen is readable).

 

3.

Main board

 

 

 

Parallel/Serial Ports

Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems.

Serial or parallel port loop-back test

1.

Make sure that the LPT# or COM# you test is the same as the

failed.

 

setting in BIOS Setup.

 

2.

Loop-back.

 

3.

Main board.

 

 

 

Printing failed.

1.

Ensure the printer driver is properly installed. Refer to the

 

 

printer service manual.

 

2.

Printer.

 

3.

Printer cable.

 

4.

Main board.

 

 

 

Printer problems.

1.

Refer to the service manual for the printer.

 

 

 

 

 

Keyboard

Some or all keys on keyboard do not

1.

Keyboard

work.

 

 

 

 

Power Supply

Pressing power switch does not turn off

1.

Ensure the Soft-off by PWR-BTTN. in BIOS Setup of Power

system. (Only unplugging the power

 

Management is not set to Instant-off.

cord from electrical outlet can turn off the

2.

Power switch cable assembly

system.)

 

 

 

 

 

Pressing power switch does not turn on

1.

Ensure the power override switch (situated at the back of the

the system.

 

machine, just above the connector for the power cable) is not set

 

 

to OFF.

 

2.

Power switch cable assembly.

 

 

 

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Contents Ixtreme M5850 Service Guide Revision History Date Chapter UpdatedCopyright Conventions Preface Hardware Specifications and Configurations Block DiagramSetup Utility Menus Standard Cmos FeaturesIntroduction Introducing the MotherboardFeatures Integrated I/O Bios FirmwareLabel Component Mainboard ComponentsBlock Diagram Icon Component Description Ixtreme M5850Rear view Audio Jack Function Table Color/Use Headphone1CH Component Description Port IntroductionMouse PS/2 or USB, manufacturing option System PeripheralsKeyboard PS/2 or USB, manufacturing option SpeakersCard Reader Option Bios Hotkey List Hardware Specifications and ConfigurationsSpecification Main Board Major ChipsCache Memory System MemoryVideo Interface Audio InterfaceIDE Interface Power ManagementUSB Port Devices Idle Shut DownDevice Standby Mode Power Management Function Acpi support functionGlobal Standby Mode Suspend ModeAbout the Setup Utility Using BiosStandard Configuration Entering the Setup UtilityBios Setup UtilityMain Bios Navigation KeysDate and Time Using Bios Updating the BiosBios Setup UtilityAdvanced Clock to All DIMM/PCIE DisabledMiscellaneous Bootup Num-lock On Spread Spectrum EnabledUSB Beep Message Disabled Advanced Chipset ConfigurationOnboard Sata Mode Ahci Onboard Sata Controller EnabledOnboard USB Controller Enabled Legacy USB Support EnabledOnboard Audio Controller Enabled Onboard Graphics Controller EnabledOnboard LAN Controller Enabled Onboard LAN Option ROM DisabledSmart Fan Enabled System Component CharacteristicsBios Setup UtilityPower Supervisor Password Not Installed Bios Setup UtilitySecurityUser Password Change Supervisor Password Press Enter1st Boot Device/2nd Boot Device/3rd Boot Device Bios Setup UtilityBoot optionsSet Priority Order EFI Device Priority Press EnterOptical Disk Drive Priority Press Enter Hard Disk Drive Priority Press EnterQuiet Boot Enabled Fast Boot DisabledRemovable Device Priority Press Enter Network Device Priority Press EnterBios Setup UtilityExit Machine Disassembly and Replacement Before You Begin General InformationStandard Assembly Process Opening the chassisRemoving front bezel and HDD Cage Page Install the PSU Setting the Motherboard Page DIMM4 DIMM2 DIMM3 DIMM1 Assembly motherboard Insert the ODD/HDD SKU without HDD Carrier ODDRemove the HDD Carrier Install the HDD devices HDD Carrier Installed on SATA3 Master HDD Installed on SATA0 Insert Add-on card Close the Front BezelPage Page Connect Pata power cable Fix the screw Close the bracket Install system fan Overview Standard Disassembly Process Opening the computerRemoving the Front Bezel Removing the Add-on Card Page Removing the HDD Page Removing the ODD Removing the Main Board Removing the System FanPage Page Removing the power-supply Removing the HDD in HDD Carrier Removing Front IO/POWER Swtich PCB/TOP USB/CARD Reader Page Page Remove Power Swtich PCB Page Troubleshooting Power-On Self-Test Post KB-5 Initializes DMAC-1 & DMAC-2 Needed Bios Messages Action/FRU Post Error Messages ListSpecifics about the type and location of the memory error Error Symptom Action/FRU Processor / Processor Fan Error Symptoms ListMain board and Memory Hard Disk DriveAudio Error Symptom Action/FRU CD/DVD-ROM DrivePower Supply Error Symptom Action/FRU Video and MonitorParallel/Serial Ports KeyboardOther Problems Error Symptom Action/FRUUndetermined Problems Safety Precautions Jumper and Connector InformationInstalling the Motherboard in a Case Choosing a Computer CaseSetting Jumpers Checking Jumper SettingsChecking Jumper Settings Jumper SettingsJumper Type Description Setting Default IIIustration Connecting 24-pin power cable Connecting Case ComponentsSysfan Cooling Fan Power Connector Pin Signal Name Function Pin Signal NameATX12V ATX 12V Power Connector Pin Signal Name Power/Sleep/Message waiting LED Pin Signal Name FunctionReset Switch Power SwitchInstalling Hardware Installing the ProcessorBefore installing the Processor Following illustration shows CPU installation components CPU Installation ProcedureInstalling Memory Modules Installation ProcedureMemory Memory Bus Sata cable optional Sata power cable optional Installing Serial ATA Hard DrivesInstalling Add-on Cards Onboard PCI interface does not support 64-bit Scsi cards FAUDIO1 Front Panel Audio header Connecting Optional DevicesSata 1~6 Serial ATA connectors SPDIFOUT1 Spdif out headerOptionFUSB1~4 Front Panel USB headers ChassisPB 30L w/ HDD carrier ME BOM FRU Field Replaceable Unit List Exploded DiagramRAYLED51 HDD-CARRIER- SPRING-PIN Lightbase Page ChassisPB 30L w/o HDD carrier ME BOM Oddbuttontop Oddbuttonbottom Page FRU List