IBM Ricoh ScanPro user manual Troubleshooting, Questions and Answers

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Changes the view of an image without changing its actual size.

Appendix B

Troubleshooting

If you experience an operational problem, please check the following troubleshooting hints.

6.1Questions and Answers

Question: Why do I receive the error message “Scanner Test Failed” when attempting to scan?

The following steps should also be followed if your scanner connection test (described in step 3 of Quick Start Guide) is unsuccesful.

Answer 1: Verify that the correct scanning source was selected. Open “Select Source” from the File menu. If you are using a 16 bit application to scan (i.e. InfoCenter Lite) select the 16-bit scanning source (ImageReader ScanPro 16) If you are scanning from a 32-bit application (i.e. ImageDock) select the 32-bit scanning source (ImageReader ScanPro 32). Then attempt to scan - if the problem persists - restart your computer.

Please note: The 32-bit source is only available under Win- dows 95. Windows 3.1 users should always select the 16-bit scanning source.

Answer 2: Check that your scanner is connected and tightly screwed in to the computer’s port

Answer 3: Check that the AC power cord is connected to

the scanner and power outlet.

Answer 4: Follow instructions below to adjust your

A-3

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Contents ImageReader ScanPro Color Flatbed Scanner Trademarks WarrantyCopyright FCC Radio Frequency Interference Statement Table of Contents Page Assistance Using this manualIntroduction WelcomeWhat is TWAIN? Page System Requirements Scanner Contents Precautions Scanner InstallationImageReader ScanPro scanner cable connection Connecting the CableAuto-Installation Program Page Twain interface Using Your ScannerTwain Settings Close Auto SettingsPreview ScanFrame Paper sizeZoom Out ZoomScanner Operation & Document Printing Document Placement Document PlacementHow TouchScan Works Using TouchScan Two Button ScanningPlace Document As Shown There are no submenu choices Select ResolutionSelect Document Size Select Destination Select Image ModeReady to Scan Additional SettingsDefault Settings CancelAbout TouchScan Minimize TouchScanExit TouchScan Printing Cleaning the document board glass MaintenanceImage Editing Glossary of TermsBit & 32-bit Application SoftwareContrast PixelBit color BrightnessHalftone Interpolated ResolutionOptical Resolution GrayscaleQuestions and Answers TroubleshootingPage Changing your Bios Setting Printer Questions Page To modify the printer spooler To disable the Bi-Directional printing optionSpecifications EC Declaration of Conformity
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