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Apple TM546 manual Troubleshooting, Chapter

Models: TM546

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Chapter 6

Troubleshooting

6 Troubleshooting

Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your SpeedTouch™.

If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and Setup Guide.

E-DOC-CTC-20050429-0100 v1.0	85

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Apple TM546 manual Troubleshooting, Chapter

Contents

User’s Guide SpeedTouch546Residential ADSL Gateway Release R5.3.1Page User’s Guide R5.3.1 SpeedTouchTrademarks CopyrightDocument Information Status v1.0 May Reference E-DOC-CTC-20050429-01002 Local Network Setup ContentsContents About this User’s GuideNavigation ContentsTroubleshooting 5 Software UpgradeContents Ethernet TroubleshootingE-DOC-CTC-20050429-0100 ContentsDocumentation and software updates Used SymbolsAbout this User’s Guide About this User’s GuideE-DOC-CTC-20050429-0100 About this User’s GuideChapter 1 Your SpeedTouchHardware Specifications Software Features 1.1 SpeedTouch FeaturesChapter E-DOC-CTC-20050429-0100Chapter 1.1.1 Hardware SpecificationsATM features Software FeaturesBridging features Routing featuresChapter Firmware upgradeable via upgrade wizard on Setup CDYour SpeedTouch Management Multi-level user protection, Event logging DHCP server, client and relay, DHCP-to-PPP spoofing1.2 SpeedTouch LED Behaviour IndicatorDescription NameAccess Method 1.3 How to Access your SpeedTouchCan be used to ChapterChapter 1.3.1 Access via the Web InterfaceCommand Line Interface CLI 1.3.2 Access via CLIFor more information, see “ Quote site command” on page ChapterChapter 2 Select All Programs Accessories Command PromptFile Transfer Protocol FTP 1.3.3 Access via FTP1 Open a Command Prompt window 2 Select All Programs Accessories Command PromptCommand Common FTP commandsYou can use to Access rightsChapter 331 SpeedTouch 00-90-D0-01-02-03 User doejohn OK. Password requir ed1.3.4 Remote Assistance Disabling remote access3 Click Enable Remote Assistance 3 Click Disable Remote AssistanceChapter 2 Local Network SetupDevice settings Ethernet link check Chapter2 In the menu select Home Network Devices Dial-in method 3 Internet Connectivity Dial-In Clientscan be used on For more informationEmbedded PPP dial-in clients Broadband host PPPoE dial-in clients ChapterSee “3.1 SpeedTouch Web Pages” on page 21 to proceed Introduction Starting an Internet session 3.1 SpeedTouch Web PagesMonitoring your Internet connection ChapterTerminating an Internet session ChapterE-DOC-CTC-20050429-0100 Starting an Internet IGD Control Agentsession 2 Select Settings Control PanelChapter Internet connection status Terminating an Internet session3.3 MS Windows XP BroadBand Connection Prerequisites Configuring a broadband connection1 On the Start menu, click Settings Control Panel 5 Select Set up my connection manually and click NextChapter Starting a broadband Internet session ChapterNetwork and Dial-up connections YourISP Terminating a broadband Internet session Chapter3 Click Disconnect Prerequisites Configuring a broadband connection 3.4 Mac OS X PPPoE Dial-in ClientChapter 1 On the Apple menu, click System PreferencesStarting a broadband Internet session ChapterTerminating a broadband Internet session 3 Click DisconnectIntroduction SpeedTouch Web InterfaceSpeedTouch documentationChapter 4.1 NavigationMenu Language Bar Navigation Bar Notification Area Tasks Navigation barCollapsing and expanding the menu 4.1.1 MenuChapter SpeedTouchChapter 4.1.2 Language BarChapter 4.1.3 Navigation Bar4.1.4 Notification Area ChapterE-DOC-CTC-20050429-0100 4.1.5 Tasks ChapterE-DOC-CTC-20050429-0100 SpeedTouch home page 4.2 HomeChapter SpeedTouch Broadband Connection Toolbox Home NetworkInformation Configuration Event Logs Update 4.3 SpeedTouchConfiguration Chapter4.3.1 Information ChapterE-DOC-CTC-20050429-0100 2 In the Pick a task... list, click Set up 4.3.2 SpeedTouch Easy SetupChapter E-DOC-CTC-20050429-01004.3.3 Accessing the RestartRestart pageChapter 4.3.4 ConfigurationAccessing the Backup & Restore page 4.3.5 Backup & RestoreSaving your current configuration Restoring a previously saved configurationAccessing the Reset to Factory Defaults page 4.3.6 Reset to Factory DefaultsResetting the SpeedTouch to factory defaults ChapterIndicator Description 4.3.7 Event LogsChapter 4.3.8 Update Updating the SpeedTouch system softwareChapter The Broadband Connection menu The Broadband Connection page 4.4 Broadband ConnectionInternet Services Chapter4.4.1 Connectivity Check Introduction Accessing the Connectivity Check pageChecking you Internet Connectivity Analysing the test results ChapterChapter 4.4.2 DSL ConnectionChapter 4.4.3 Internet ServicesAccessing the Internet Internet Service SettingsService Settings page 4.4.4Chapter 4.5 ToolboxRemote Assistance Game & Application Sharing2 Click Enable Remote Assistance 4.5.1 Remote AssistanceURL Username Password ChapterChapter 4.5.2 Game & Application Sharing4.5.3 Defined Games & Applications Accessing the Defined Games & Applications pageThe Defined Games & Applications page ChapterConfigure Under Accessing the Game or Application Definition page Overview4.5.4 Game or Application Definition Adding a Port Translation rule4.5.5 New Game or Application Accessing the Game or Application DefinitionCreating a new game or application ChapterDeny access to a specific web site 4.5.6 Parental ControlAllow access to a specific web site Redirect a web site Configure content based filtering settingsAllow access to a specific web site Redirect a web site Deny access to a specific web siteChapter Allow is selected under Action for Unknown SitesUnder Content Based Filtering you are able to Redirecting all web sites Configure content based filtering settingsChapter 2 Click Redirect in the Action list4.5.7 Web Filtering Activation Accessing this page Proceed as followsWeb Filtering Activation page Standard license activation ChapterIcon Description 4.5.8 Content LevelAccessing this page Proceed as follows 1 On the Toolbox menu, click Web Site Filtering 2 Click ConfigureContent level creation Proceed as follows 4.5.9 New Content LevelContent level configuration Content level definition 3 Under Pick a task..., click Create a new content levelChapter 1 On the Toolbox menu, click Web Site FilteringE-DOC-CTC-20050429-0100 4.5.10 Firewall ChapterHigh Chapter 4.5.11 Intrusion Detection4.5.12 Dynamic DNS 2 On the Dynamic DNS page, click ConfigureChapter 4.5.13 User Management ChapterE-DOC-CTC-20050429-0100 4.5.14 Edit User Accessing the User Edit page Editing a user accountChapter 1 On the Toolbox menu, click User ManagementChanging the default 4.5.15 Change Default Useruser ChapterChapter 4.5.16 Add UserChapter 4.6 Home NetworkDevices InterfacesChapter 4.6.1 DevicesAccessing the device settings page Overview 4.6.2 Device SettingsChapter Connection Sharing4.6.3 Assign Public IP Accessing the Assign Public IP pageAssigning the public IP address to a device Chapter4.6.4 Interfaces ChapterE-DOC-CTC-20050429-0100 Assigning a new IP address to the SpeedTouch 4.6.5 Interface SettingsChapter Under IP Addresses4.6.6 DHCP Pool Accessing the DHCP Pool page3 Click Configure ChapterChapter The DHCP Pool pageInterface Start AddressIntroduction System software upgrades availability 5 Software UpgradeSystem software upgrades System software packages and securityIntroduction Starting the Upgrade Wizard 5.1 Upgrade Wizard on Setup CD7 See “ Upgrade procedure” on page 83 to continue ChapterUpgrade procedure 1 In the Welcome to the SpeedTouch Upgrade Wizard window, click NextChapter Chapter System software downgradeChapter 6 Troubleshooting6.1 General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachableChapter LAN LED does not light up 6.1.1 Ethernet TroubleshootingChapter E-DOC-CTC-20050429-0100Chapter 6.1.2 Upgrade TroubleshootingSpeedTouch not detected by UPnP or IGD Control Client Adding UPnP 6.2 UPnP on Windows XP Systems1 On the Start menu, click Settings Control Panel Chapter2 Select Settings Control Panel Add or Remove Programs Adding IGD Discovery and ControlSelect Networking Services in the Components list and click Details ChapterResetting your SpeedTouch 6.3 Reset to Factory DefaultsHardware reset Software reset 2 In the menu select SpeedTouch ConfigurationTroubleshooting ChapterE-DOC-CTC-20050429-0100 Page THOMSON All rights reserved Need more help?C-20050429 -0100 E-DOC -CT